Support for Mozilla Software
As open source software, there are many ways to get help with using Mozilla products. From online documentation and free support provided by the Mozilla community on the support forums, newsgroups and online chat sites, to paid support offerings from independent third-party providers.
Mozilla Firefox
Mozilla Thunderbird
Through our Mozilla Store we also offer a Firefox and Thunderbird Guidebook.
Support for the Mozilla Suite and Other Software
- Mozilla 1.x Suite Getting Started Guide
- Mozilla 1.x Suite - Unofficial documentation
- More end user documentation
For more advanced questions, try searching the Mozillazine Knowledge Base, or take advantage of one of the community support options described below.
Community Support
Mozilla has a strong community of users and developers always willing to lend a hand.
Web Forums
MozillaZine hosts several discussion boards for user support.
Newsgroups
Netscape hosts some user self-support newsgroups on a secure server. (Linux users: Personal Security Manager (PSM) is required to access secure newsgroups. If you cannot access these newsgroups, reinstall Mozilla with PSM.) Please read the newsgroup support posting guidelines before posting.
- General issues: netscape.mozilla.user.general
- Windows: netscape.mozilla.user.win32
- Macintosh: netscape.mozilla.user.mac
- Unix and Linux: netscape.mozilla.user.unix
Some Usenet newsgroups that may be useful:
- alt.fan.mozilla
- comp.infosystems.www.browsers.ms-windows (for Windows)
- comp.infosystems.www.browsers.mac (for MacIntosh)
- comp.infosystems.www.browsers.x (for Unix, Linux)
- comp.infosystems.www.browsers.misc (BeOS, OS/2, etc.)
Real-time Chat
You can talk to other users in real time by joining in the
#mozillazine channel
on mozilla.org's chat server (irc.mozilla.org)
with an IRC
client such as Chatzilla
(which comes installed with Mozilla by default).
Third-party Support Options
Paid support is also available from a number of independent providers:
- DecisionOne - Telephone support at 1-888-586-4539 is available for Firefox 0.9 and above, Thunderbird 0.8 and above, and final Mozilla release versions 1.5, 1.6, and above. $39.95 per incident.
- Mozsource Support - E-mail support for Firefox, Thunderbird or Mozilla 1.7. $4.99 per incident introductory promotion.