OUR
SERVICE PROMISE
Instant Holiday Insurance
in partnership with Essential Travel Limited.
We offer a range of insurance products, backed up with exceptional customer service before, during and after you purchase your policy.
Our Promise Of Service to You.
To abide by the Association of British Insurers (ABI).
That all enquiries are dealt with by trained, professional staff empowered to give clear and concise answers.
That our Assistance Company will provide a global medical emergency service 24 hours a day, 365 days a year for travel policy holders
That all Claims will provide an efficient and professional service.
To answer all telephone calls within a maximum of fifteen seconds
Money Back Guarantee.
If for any reason your policy does not meet your requirements, return it to us within 14 days of purchase and we will make a full refund, providing that no claims have been made on the policy (and in the case of travel policies, that the policy is cancelled prior to travel).
ABI
Because your insurance is arranged Essential Travel, you have the peace of mind in knowing that all our policies comply with the standards and regulations as laid by both the Association of British Insurers, which covers;
all matters relevant to the fair treatment of customers;
financial requirements of intermediaries;
complaints procedures and the availability of redress for customers;
competence and training of insurance employees.
For more information, please visit their website:
Association of British Insurers at www.abi.org.uk
Contract Of Insurance.
By
entering into a contract on insurance you will take on certain obligations and
grant certain powers to the insurer. Nothing contained in this contract affects
your statutory rights as a consumer.
Instant
Holiday Insurance
