services>account management

Direct debit   Pre-paid solutions

Direct debit

Direct debit is an authorisation given to TVL to debit your account for payment of your phone.  your account is debited on 19th (payment due on 20th). For billing inquiries call 26550.

For peace of mind, opt for Direct Debit:

its easy no waste of time no worries about forgetting the date of payment (e.g. holidays) no risk of disconnection and it's free of charge!

How to apply?

1. Bring your bank account details along to TVL's commercial services

2. You check and sign the direct debit form - that's it!

Pre-paid solutions

Residential   Visitors

Business   Government

Pre-paid solutions for residential:

Home pre-paid (fixed line)   Smile Rifil (mobile)  

Home pre-paid (fixed line):

For a better budget control over your fixed telephone line at home, TVL provides you an ideal tool to manage your phone usage more effectively. It works with Telecards (pre-paid card) that can be purchased from TVL or any of our resellers in town. 10, 20, 40, 60, 80 and 120 units Telecards are available. You simply pay as you go. You can make and receive both national and overseas calls. You are only charged Vt1,575 for the monthly rental.

Looking for a better control over your telephone expenses? come and apply now for Home pre-paid at Telecom House or call 22005.

Pre-paid solutions for Business:

(mobile telephony) 

SMILE Business is the pre-paid solution for mobile phones in your business. With Smile Business, you simply decide how much communication credit you wish to allocate to each mobile telephone in your company and each telephone account is automatically credited every month. Details are provided on your telephone bill.

The minimum communication credit per month is Vt 2,000. Although the account will be credited with Vt 2,100 including a bonus of Vt 100 and unused credit. The amount can be changed on a monthly basis and free of charge.

You can have different amounts per account. The credit is not refundable but rolls over to the next month.

The set-up fee is Vt 4,000, unless the company has already subscribed to Smile Rifil or Smile Premium, in that case the change to Smile Business is free of charge.

Smile Business is the solution for your company: it’s simple, easy and it puts you in control of all your mobile telephone expenses.

For further information on Smile Business, check out the "Frequently Asked Questions" hereafter or call free 081111.

Q. If I have accumulated a credit balance, can I take that in cash or TVL products?

A. No_ but you may use the credit for telephone calls in the normal way. 

Q. If I decide to stop paying the monthly refill, is my phone disconnected?

A. No_ your phone becomes a SMILE RIFIL and the phone can be topped up in the normal way. Dial 171 to interrogate your balance and validity period.

Q. What if I want a  printout of calls made?

A. This is available on request to the registered user_ in this case your company.

Q. How do I find out the remaining balance? employee

A. Dial 171 on the phone and listen to the auto prompt.

Q. Can my employee "roam" overseas?

A. No_ not as prepaid but as a corporate employee of your company.  TVL will at your request, convert the account to post paid. This can not then be converted back to pre paid.

Q. If the employee wishes to refill the account with his own money to make personal calls, how does he do this?

A.        a) scratch cards (Rifil cards)

           b) cash payment at Telecom House

Q. If the employee runs out of credit, can I still call him?

A. Yes_ provided you remain on SMILE BUSINESS plan, the employee's validity period will not expire.

Q. Can SMS be sent?

A. SMILE BUSINESS can receive SMS but can not send SMS at the moment. TVL intends to introduce this in the future.

Q. Can SMILE BUSINESS make international calls?

A. Yes_ you can choose bar international if you wish.

Q. If the employee runs out of  credit, what then?

A. You can either: a) re-credit with a scratch card (Rifil card)

                          b) re-credit by cash at TVL

                          c) adjust the amount for the following month.

Q. Who is the telephone number registered to?

A. It's registered to your company, but a White Pages entry can identify your employee.

Q. The employee leaves my company, can I have the phone disconnected & reassign the credit to another phone?

A. No_ it's your responsibility to recover the SIM card and this can be reassigned to another employee with the remaining credit.                                   

Pre-paid solutions for Visitors: 

SMILE VISITOR Welcome Pack is a new service for visitors. It allows them to bring their own mobile phone and get connected straight away to the Smile network.

The Welcome Pack contains 1 Refill User Guide, 1 SIM card and a credit of Vt6,500=AUD80 (i.e. up to one hour calls on off-peak rate to Australia, NC, NZ and Fiji).

The Smile Visitor Welcome Pack are available from the Post Office, Telecom House and commercial outlets. Price: Vt8,000=AUD100 (VAT incl.)

For further information on Smile Visitor Welcome Packs call free 081111.