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About M-Power Accommodation

M-Power Accommodation - Service

M-Power Accommodation is an accommodation booking service operating since 1999.

M-Power provides personal service 24 hours a day, 365 days a year.

M-Power strives to offer the highest level of professional and personalised service to its clients, with a rapid reply to email or phone enquiries, and bookings. We endeavour to hold to that commitment, however many of the hotels we work with do not have 24 hours Reservations. As such, this may cause a delay in our response. If you have not heard from us within 24 hours, please let us know.

M-Power Accommodation - Fees

The Fee for M-Power's services is included in the rates quoted by the Hotel.

There is no additional Booking Fee (except very few dormitory accommodations, where indicated).

This Fee is equal to 10% of each nights cost, for each night of the stay we book for the Guest.

The Fee is charged in the form of a non-refundable Deposit, mostly at the time of booking, and counts toward the Total Cost of Accommodation. The Guest then settles the remaining 90% cost for each night that the Guest stays, directly with the Hotel.

This Deposit is only charged if a booking is made by M-Power.

No Deposit is charged by M-Power if a booking is not made.

In order to make a booking, Guests must accept that M-Power will charge a non-refundable Deposit.

M-Power Accommodation - Who Pays?

When the Guest goes ahead with the stay as booked, the Deposit is charged to the Guest at the time of booking. The remaining 90% of each nights cost, for each night the Guest stays, is paid directly to the hotel after check-in. In this case the Hotel has covered the Fee for M-Power's services, as this Deposit counts toward the Total Cost of Accommodation owed by the Guest.

When the Guest does not go ahead with the stay as booked, the Deposit will still have been charged to the Guest at the time of booking. In this case, the Guest has covered the M-Power Fee in the form of the non-refundable Deposit.
For stays booked at some hotels the Deposit is not charged by M-Power at the time of booking. For these bookings, the Hotel charges the Guest the full cost for each night the Guest stays. M-Power will charge the Deposit in the event of a No-Show by the Guest, or Cancellation of the booking. M-Power calculates the Deposit on the number of nights originally booked for the Guest.

Affiliations

M-Power Accommodation works closely with many hotels. We are directly affiliated with the Park Lodge Hotel, Acacia Lodge and Crown Studio Apartments.

Booking Fee

There is no additional Booking Fee incurred for bookings made by M-Power (except very few dormitory accommodations, where indicated).

Where indicated, bookings for some budget or dormitory accommodation require a stay of a minimum number of nights. For bookings of at least the Minimum number of nights, only the 10% Non-Refundable Deposit will be charged to the Guest. For stays of less than the Minimum number of nights, the Guest will be charged a Booking Fee, in addition to the 10% Non-Refundable Deposit charged at the time of booking.

If a Booking Fee applies, this will be indicated at the time of enquiry.

Credit Card Fees

Australian Law permits a surcharge on payments made with some credit cards. This is common with AMEX and DINERS Cards. Payments made using Visa, MasterCard or Australian Bankcard will usually not attract a surcharge.

Exchange Rates

Exchange rates provided by M-Power are approximations and intended as a guide only.

Click here to find current exchange rates.

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High Season

High Season may apply to any busy period during the calendar year including, for example: Christmas, New Years Eve, School Holidays or during Special Events.

For stays which include any dates during High Season, higher rates and/or special booking conditions may apply to some or all nights of the booked stay. Any High Season rates and/or conditions will be explained at the time of enquiry.

It is common for Hotels to charge higher rates, require a minimum stay, and/or require some form of prepayment for stays including dates during High Season.

M-Power may not be able to assist Guests looking for one night stays during High Season, such as a one night stay over New Years Eve. One night stays may be booked during High Season, such as over New Years Eve, however the High Season rates and/or conditions will still apply. For example if a New Year's Eve booking requires a minimum stay of 5 nights, the Guest may stay for one night but still be required to pay for the full cost of the 5 minimum nights.

Long Stay & Group Bookings

Please apply for rates and/or conditions which apply for long stays or group bookings.

Long stay rates and/or conditions are based upon the total length of the stay. Where a long stay is shortened, higher rates and/or conditions may apply, based upon the actual length of stay.

Group rates and/or conditions are based upon the number of rooms and services, and total length of the stay, as quoted. Where the actual number of rooms and services used, and/or actual length of the stay is different from the original booking, higher rates and/or conditions may apply.

No-Show or Cancellation

In the event of a No-Show by the Guest, or Cancellation of the booking, the Hotel may charge the Guest a Cancellation Fee, in addition to the 10% Non-Refundable Deposit charged by M-Power. This is usually the remaining 90% cost for what would have been the first night of the stay, as booked. High Season conditions may differ.

Privacy

M-Power will provide relevant Guest and credit card details to the booked Hotel, for the purpose of the booking alone.

M-Power does not provide Guest information to any third parties.

Quality of Information

M-Power has categorised the accommodation providers by quality and cost, in what we believe best represents value to the guest.

M-Power endeavours to provide accurate information of the highest quality. In the event of a discrepancy between information provided by M-Power and information obtained directly from an accommodation provider, the latter will prevail.

Star Ratings and Price Categories may not always coincide.

M-Power makes recommendations, but will not take responsibility for the quality of services/ accommodation provided by, or the locations of any accommodation provider, nor for any dissatisfaction experienced during stays booked by M-Power.

Rates

All rates shown are Low Season prices. Please apply for availability and rates for High Season and Special Event times.

Rates and conditions may vary without notice. However, rates and conditions at the time of booking will prevail.

Secured Bookings

Bookings may only be secured with a valid credit card, and/or a form of prepayment, unless agreed otherwise.

Unsecured bookings are tentative, and may be sold to other guests without notice.

Credit card details provided to M-Power, in order to secure a booking, will be also be provided to the Hotel, and may be used in accordance with the Hotel's No-Show or Cancellation Policy.

Where a booking has not been made by M-Power, no charges will occur, even if credit card details have been provided.

Where a 'third party credit card' is used to secure a booking (i.e. the card older does not check-in to the hotel) an authority form for the card holder to complete may be required. Where required, an authority form will be provided by M-Power, and upon receipt will also be forwarded to the booked Hotel. The booking is then secured upon M-Power's receipt of the completed authority form.

Unsecured Bookings

SECURING A RESERVATION IS THE SOLE RESPONSIBILITY OF THE GUEST FOR WHOM THE RESERVATION IS MADE.

Any reservation remains Unsecured when an agreed prepayment does not occur, or where agreed charges to the credit card provided cannot be made. In the case where the booked hotel chooses not to hold an Unsecured reservation, M-Power Accommodation will endeavour to alert the guest that the reservation remains Unsecured. M-Power Accommodation takes no responsibility however, for the loss of an Unsecured reservation if the guest does not respond to M-Power
Accommodation 's attempts at contacting the guest.

Travel Insurance

M-Power Accommodation advises its Clients take out travel insurance to cover any losses incurred as a result of changes due to unforeseen circumstances.

Company Information

M-Power Accommodation Pty Ltd. ABN: 41 111 263 515 / ACN: 111 263 515.
Travel Agent Licence 2TA5687

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M-Power Accommodation Pty Ltd -- 747 South Dowling Street Moore Park Sydney NSW 2016 Australia

Phone: +61 2 9318 2361Fax: +61 2 9319 7195

Email:  info@m-power.netWeb: www.sydney-airport-hotels.com

ACN 111 263 515 ABN 41 111 263 515 Travel Agent Licence 2TA5687
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