|
About M-Power
Accommodation
M-Power Accommodation - Service
M-Power Accommodation is an accommodation booking
service operating since 1999.
M-Power provides personal service 24 hours a
day, 365 days a year.
M-Power strives to offer the highest level of
professional and personalised service to its
clients, with a rapid reply to email or phone
enquiries, and bookings. We endeavour to hold
to that commitment, however many of the hotels
we work with do not have 24 hours Reservations.
As such, this may cause a delay in our response.
If you have not heard from us within 24 hours,
please let us know.
M-Power Accommodation - Fees
The Fee for M-Power's services is included in
the rates quoted by the Hotel.
There is no additional Booking Fee (except very
few dormitory accommodations, where indicated).
This Fee is equal to 10% of each nights cost,
for each night of the stay we book for the Guest.
The Fee is charged in the form of a non-refundable
Deposit, mostly at the time of booking, and
counts toward the Total Cost of Accommodation.
The Guest then settles the remaining 90% cost
for each night that the Guest stays, directly
with the Hotel.
This Deposit is only charged if a booking is
made by M-Power.
No Deposit is charged by M-Power if a booking
is not made.
In order to make a booking, Guests must accept
that M-Power will charge a non-refundable Deposit.
M-Power Accommodation - Who Pays?
When the Guest goes ahead with the stay as booked,
the Deposit is charged to the Guest at the time
of booking. The remaining 90% of each nights
cost, for each night the Guest stays, is paid
directly to the hotel after check-in. In this
case the Hotel has covered the Fee for M-Power's
services, as this Deposit counts toward the
Total Cost of Accommodation owed by the Guest.
When the Guest does not go ahead with the stay
as booked, the Deposit will still have been
charged to the Guest at the time of booking.
In this case, the Guest has covered the M-Power
Fee in the form of the non-refundable Deposit.
For stays booked at some hotels the Deposit
is not charged by M-Power at the time of booking.
For these bookings, the Hotel charges the Guest
the full cost for each night the Guest stays.
M-Power will charge the Deposit in the event
of a No-Show by the Guest, or Cancellation of
the booking. M-Power calculates the Deposit
on the number of nights originally booked for
the Guest.
Affiliations
M-Power Accommodation works closely with many
hotels. We are directly affiliated with the
Park Lodge Hotel, Acacia Lodge and Crown Studio
Apartments.
Booking Fee
There is no additional Booking Fee incurred
for bookings made by M-Power (except very few
dormitory accommodations, where indicated).
Where indicated, bookings for some budget or
dormitory accommodation require a stay of a
minimum number of nights. For bookings of at
least the Minimum number of nights, only the
10% Non-Refundable Deposit will be charged to
the Guest. For stays of less than the Minimum
number of nights, the Guest will be charged
a Booking Fee, in addition to the 10% Non-Refundable
Deposit charged at the time of booking.
If a Booking Fee applies, this will be indicated
at the time of enquiry.
Credit Card Fees
Australian Law permits a surcharge on payments
made with some credit cards. This is common
with AMEX and DINERS Cards. Payments made using
Visa, MasterCard or Australian Bankcard will
usually not attract a surcharge.
Exchange Rates
Exchange rates provided by M-Power are approximations
and intended as a guide only.
Click here to find current exchange rates.
return to top
High Season
High Season may apply to any busy period during
the calendar year including, for example: Christmas,
New Years Eve, School Holidays or during Special
Events.
For stays which include any dates during High
Season, higher rates and/or special booking
conditions may apply to some or all nights of
the booked stay. Any High Season rates and/or
conditions will be explained at the time of
enquiry.
It is common for Hotels to charge higher rates,
require a minimum stay, and/or require some
form of prepayment for stays including dates
during High Season.
M-Power may not be able to assist Guests looking
for one night stays during High Season, such
as a one night stay over New Years Eve. One
night stays may be booked during High Season,
such as over New Years Eve, however the High
Season rates and/or conditions will still apply.
For example if a New Year's Eve booking requires
a minimum stay of 5 nights, the Guest may stay
for one night but still be required to pay for
the full cost of the 5 minimum nights.
Long Stay & Group Bookings
Please apply for rates and/or conditions which
apply for long stays or group bookings.
Long stay rates and/or conditions are based
upon the total length of the stay. Where a long
stay is shortened, higher rates and/or conditions
may apply, based upon the actual length of stay.
Group rates and/or conditions are based upon
the number of rooms and services, and total
length of the stay, as quoted. Where the actual
number of rooms and services used, and/or actual
length of the stay is different from the original
booking, higher rates and/or conditions may
apply.
No-Show or Cancellation
In the event of a No-Show by the Guest, or Cancellation
of the booking, the Hotel may charge the Guest
a Cancellation Fee, in addition to the 10% Non-Refundable
Deposit charged by M-Power. This is usually
the remaining 90% cost for what would have been
the first night of the stay, as booked. High
Season conditions may differ.
Privacy
M-Power will provide relevant Guest and credit
card details to the booked Hotel, for the purpose
of the booking alone.
M-Power does not provide Guest information to
any third parties.
Quality of Information
M-Power has categorised the accommodation providers
by quality and cost, in what we believe best
represents value to the guest.
M-Power endeavours to provide accurate information
of the highest quality. In the event of a discrepancy
between information provided by M-Power and
information obtained directly from an accommodation
provider, the latter will prevail.
Star Ratings and Price Categories may not always
coincide.
M-Power makes recommendations, but will not
take responsibility for the quality of services/
accommodation provided by, or the locations
of any accommodation provider, nor for any dissatisfaction
experienced during stays booked by M-Power.
Rates
All rates shown are Low Season prices. Please
apply for availability and rates for High Season
and Special Event times.
Rates and conditions may vary without notice.
However, rates and conditions at the time of
booking will prevail.
Secured Bookings
Bookings may only be secured with a valid credit
card, and/or a form of prepayment, unless agreed
otherwise.
Unsecured bookings are tentative, and may be
sold to other guests without notice.
Credit card details provided to M-Power, in
order to secure a booking, will be also be provided
to the Hotel, and may be used in accordance
with the Hotel's No-Show or Cancellation Policy.
Where a booking has not been made by M-Power,
no charges will occur, even if credit card details
have been provided.
Where a 'third party credit card' is used to
secure a booking (i.e. the card older does not
check-in to the hotel) an authority form for
the card holder to complete may be required.
Where required, an authority form will be provided
by M-Power, and upon receipt will also be forwarded
to the booked Hotel. The booking is then secured
upon M-Power's receipt of the completed authority
form.
Unsecured Bookings
SECURING A RESERVATION IS THE SOLE
RESPONSIBILITY OF THE GUEST FOR WHOM THE
RESERVATION IS MADE.
Any reservation remains Unsecured when an
agreed prepayment does not occur, or where
agreed charges to the credit card provided
cannot be made. In the case where the booked
hotel chooses not to hold an Unsecured
reservation, M-Power Accommodation will
endeavour to alert the guest that the
reservation remains Unsecured. M-Power
Accommodation takes no responsibility
however, for the loss of an Unsecured
reservation if the guest does not respond to
M-Power
Accommodation 's attempts at contacting the
guest.
Travel Insurance
M-Power Accommodation advises its Clients take
out travel insurance to cover any losses incurred
as a result of changes due to unforeseen circumstances.
Company Information
M-Power Accommodation Pty Ltd. ABN: 41 111
263 515
/ ACN: 111 263 515.
Travel Agent Licence 2TA5687
return to top
|
Fax: +61 2 9319 7195