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There were 6 questions found in this category:

  1. After importing my orders into QuickBooks, I see that they are being charged tax twice, why?
    This can happen if the orders are charged tax on your website, the tax item is set to import within ...
     
  2. After synchronizing all of my products and then importing to QuickBooks some are red and the response says that the item could not be imported, why is this?
    A probable reason for this is that the product(s) in question did not have the identifier that is se...
     
  3. When downloading orders to MonsterBooks, the dialog window briefly pops-up and then nothing happens, why?
    This is most likely because a valid order criteria was not specified.  At least one of the foll...
     
  4. After importing orders from my store to MonsterBooks and then to QuickBooks, most records are green, but some are an off-white color, why?
    The reason for this is that MonsterBooks found a matching record for these in QuickBooks.  This...
     
  5. MonsterBooks crashes immediately upon opening and tells me it cannot connect to QuickBooks. What is going on?
    There are several things that could cause this.  One is that you might not have QuickBooks open...
     
  6. How do I set up my invoice and receipt display?
    You need to adjust your settings on the MonsterBooks desktop application before hitting the import b...