Managed, Dedicated Web Servers

Lease dedicated servers, firewalls, and load balancers from LuxSci.

• Outsource all management and monitoring
• Complete technical administration!
• Windows or Linux; Any configuration
• 99.999% Uptime SLA
• Burstable Bandwidth
• 24/7 Monitoring and 1-hour hardware replacement guarantee
• Much more!

Contact us for a price quote or with any questions.

Are you technical and simply looking for high quality dedicated servers?

We highly recommend Rackspace >>

What Does "Managed" Mean?

LuxScie doesn't actually run its own data centers; it leases your equipment for you from Rackspace, a best-in-class dedicated server vendor. You outsource the technical management of all your servers to Lux Scientiae; this includes:

• Determination of the optimal dedicated server configuration for your intended application, budget, salability, and security needs.
• Providing continuing administrative and technical support for your server configuration, security, upgradability, operating system, performance, and software.
• Management of the relationship with the data center where the server(s) reside. We are your single point of contact for all technical, administrative, billing, and IT needs with respect to your dedicated servers.
• Scheduling and management of the application of all security patches and (non-third party) software upgrades deemed necessary for your system. All such updates are scheduled and performed at pre-approved times so as to minimize their impact on your business.
• Management of the configuration of the server's network, firewall, and all firewall rules.
• Management of the administration of the server, including the installation and initial configuration of the operating system, databases, and software purchased, user accounts, web sites, FTP sites, IP addresses, etc.
• Management of the security of the server so as to minimize threats and potential downtime. This includes the configuration of the operating system and advise on usage of, as well as the implementation of, firewalls.
• Monitoring of your server 24/7.
• Availability 24/7/365 for critical technical support issues.

We can provide and manage any configuration of servers that you may require, from a simple Linux web server, to complex load-balanced, firewalled, database-backed clusters with gigabit connections to the Internet.

• Windows 2000 or RedHat Enterprise Linux ES 2.1 or 3.0
• Single- or multi-processor machines
• Databases: MySQL, SQL Server 2000, Oracle, others
• Cisco Firewalls and load balancers; Private networks
• EIDE, SCSI, Hardware RAID, and Network-attached storage devices
• Tape backups and weekly or monthly off-site tape rotation
• Real Networks Streams
• Much more

Contact us for a price quote or with any questions.

Managed Features

Monitoring: We will monitor up to 6 ports on the server at 5-minute intervals. If any of these ports should fail, our monitoring service will also alert us to the problem and our experienced technicians will automatically fix the problem. If you should notice a problem, you may contact a member of Lux Scientiae staff 24/7 to request problem resolution.

Network Connection: The state-of-the-art network is fully switched using Cisco network gear and is engineered with full redundancy to ensure there is no single point of failure. The network is multi- homed with DS3 to OC12 connections through AT&T;, UUnet, Qwest, Time Warner Telecom, and SBC, providing fast, reliable connectivity. The network currently has capacity greater than 1.2GB and is being continually upgraded to accommodate our clients' needs.

Service Level Agreements: We provide the following guarantees on your service:

Network Connection: We guarantee that the network will be available 100% of the time in a given month, excluding scheduled maintenance.

Hardware: We guarantee the functioning of all hardware components and will replace any failed component at no cost to the customer.

Infrastructure: We guarantee that the critical infrastructure systems, including power and HVAC, will be available 100% of the time in a given month, excluding scheduled maintenance.

Read our full Service Level Agreement for managed dedicated servers.

Bandwidth: There are no bandwidth restrictions; your traffic is burstable beyond what your plan includes. If you exceed your plan for the month, you will be billed at the overage rate of $2.50 per GB (gigabyte). You can upgrade bandwidth at the beginning of the next billing cycle to avoid overage charges in future months. Bandwidth is calculated monthly from invoice to invoice.

The Data Centers: The data centers are meticulously tidy. All air is circulated and filtered every 90 seconds to remove dust and contaminants. The data center's HVAC (Heating Ventilation Air Conditioning) system is N+1 redundant to ensure that - even in the event of an entire HVAC system failure - there is a duplicate system on standby to take over. An advanced fire-suppression system is in place to prevent any fire from spreading - in the unlikely event that one could start. All cables to servers and routing equipment are securely tied down, and cable racks suspended from the ceiling provide dual routes for all cables. In the event that all cables on a cable rack are cut or burned, packets of data will automatically be routed to a second set of cables on the other side of the data center.

San Antonio is an ideal location for our primary data center because of the absence of natural disasters. San Antonio is on the most seismically stable soil in the US. In fact, San Antonio is one of only two places in the US that Lloyd's of London will underwrite for earthquake insurance. Additionally, the absence of hurricanes and tornadoes make the San Antonio data center the perfect location for your mission-critical data.

The data center is physically isolated from everyone but level three technicians. Public access is strictly forbidden. Access to the floor the data center resides on is restricted to those holding military-grade passcards. Furthermore, access to the data center itself is restricted by Biometric hand scanners.

Power systems in the data centers are designed to run uninterrupted even in the unlikely event of a total power outage. All servers are fed with conditioned UPS (Uninterruptable Power Supply) power that will run if utility power fails. The UPS power subsystem is N+1 redundant with instantaneous failover in case the primary UPS fails. In the event of an extended power outage, an on-site diesel generator can run indefinitely. The generator is regularly tested to ensure that it will continue to function in the event of an emergency.

Contact us for a price quote or with any questions.