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Need Help?

Have a question, but don’t know where to find the answer? Here are names, phone numbers and email links for friendly ETSU staff who can answer questions related to over 90 topics, from Advising and Babysitters to Veterans’ Programs and Weather Policies. If your topic isn’t listed, you can contact ETSU’s Need Help Coordinator.

How to Find Help

Below is an alphabetical listing oftopics. Find the topic relating to your question by clicking on a letter or by browsing the complete list, then follow these steps:

  1. If a Web site is listed, visit it first to find the answer.
  2. If the Web site doesn’t answer your question, telephone or email the contact person for your topic.
    • If you send email, expect a reply from the appropriate office in about three working days.
    • Many phone numbers are direct lines, but receptionists or secretaries answer some calls. Be prepared to give the name of the person you are calling.
  3. If you need help with a topic that isn't on the "Need Help?" list, contact Teresa Williams, Need Help Coordinator, at williata@etsu.edu , or telephone (423)439-6940. But please look for help using steps 1 and 2 before you do so.
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
ALL
Help Topic
Web Site
Contact Person
Admissions: FreshmenOffice of Undergraduate AdmissionsPatti Hagerty
Admissions Counselor
hagerty@etsu.edu
(423)439-6820
Admissions: Graduate studentsSchool of Graduate StudiesQueen Brown
Secretary

(423)439-4221
Admissions: Transfer studentsOffice of Undergraduate AdmissionsPatti Hagerty
Admissions Counselor
hagerty@etsu.edu
(423)439-6820
Advisement (Undergraduate students)Office of Undergraduate Student AdvisementRamona Williams
Director
ramona@etsu.edu
(423)439-8557
Advisement for students who haven’t selected majorsUniversity Advisement CenterJuanita Gray
Coordinator
grayj@etsu.edu
(423)439-5244
Alcohol and drug dependenceUniversity Counseling CenterKim Bushore-Maki
Coordinator of Special Outreach Programs
bushorem@etsu.edu
(423)439-4841
Articulation transfer agreementsOffice of Articulated ProgramsApril Rainbolt-Smith
Administrative Assistant
Rainbolt@etsu.edu
(423) 439-4723
Auditing a courseCollege of Arts and SciencesDonna Corbitt
Executive Aide
Corbitt@etsu.edu
(423)439-5248
Babysitters (see also “Child Care”)Adult Commuter & Transfer ServicesJennifer Webb
Executive Aide
acts@etsu.edu
(423)439-5641
Blackboard Blackboard Login Address


BookstoreUniversity BookstorePaul Oliphant
Store Manager
poliphant@nebook.com
(423)439-4436
Car poolingAdultJennifer Webb
Executive Aide
acts@etsu.edu
(423)439-5641
Career counselingPeer Career CenterDavis Smith
Director
smithr@etsu.edu
(423)439-4841
Catalog extensionsCollege of Arts and SciencesDonna Corbitt
Executive Aide
Corbitt@etsu.edu
(423)439-5248
Child care - Full timeChild Study CenterBeverly Dugger
Director
duggerb@etsu.edu
(423)439-4887
Child care- Part time (see also “Babysitters”)Little Buccaneers Student Child Care Center


(423)439-7549
Choosing a major at ETSUUniversity Advisement CenterJuanita Gray
Coordinator
grayj@etsu.edu
(423)439-5244
Community ServiceStudent Organization Resource CenterJoy Fulkerson
Coordinator for Greek Life & Service Programs
fulkersj@etsu.edu
423-439-6633
Compass Testing - contact University Testing Center to schedule test dateUniversity Testing Center


(423)439-7842
Cost of attending ETSUOffice of Admissions


Counseling services for studentsUniversity Counseling CenterDavis Smith
Acting Director
Smithr@etsu.edu
(423)439-4841
Credit card problemsAmerican Credit Counselors, Inc. (a free, non-profit community service agency)Shirley Anderson
Regional Manager
info@americancredit.org
1-800-646-0042
Crime alertsDepartment of Public SafetyDepartment of Public Safety
Campus Box 70646
cotrel@etsu.edu
Nonemergency telephone: 423-439-6900
Emergency Phone: 911
Developmental Studies Program (DPS) - AdvisementDSP AdvisementCaroline Jackson
Counselor
Cjackson@etsu.edu
(423)439-5244
Disabilities, Help for students withOffice of Disability ServicesKim Storey
Administrative Assistant
storeyk@etsu.edu
439-8346TDD: 439-8370
Distance Education and Online CoursesOffice of Distance EducationDarcey Cuffman
Programming Coordinator
cuffmand@etsu.edu
(423)439-7058
Drug and alcohol dependenceUniversity Counseling CenterKim Bushore-Maki
Coordinator of Special Outreach Programs
bushorem@etsu.edu
(423)439-4841
Eating disordersUniversity Counseling CenterKim Bushore-Maki
Coordinator of Special Outreach Programs
bushorem@etsu.edu
(423)439-4841
Email - How to Activate Student Email (Select Help Desk or How To)Information Technology

shdesk@etsu.edu
(423)433-4648 (423)439-4648
Escort service (Public Safety)ETSU Public SafetyCall Public Safety dispatcher for an escort


(423)439-6900
Exit exam (for seniors): Registration and scheduleFor information see the Graduation Office websiteTesting Center


(423)439-7842
Exit Exam (for seniors): Student questions aboutOffice of Outcomes AssessmentTeresa Ford
Secretary
fordt@etsu.edu
423-439-7484
Fee payment deadlines and proceduresBursar’s OfficeETSU Cashiers

bursar@etsu.edu
(423)439-4212
Financial aidFinancial Aid OfficeDianne Jackson
Client Services Coordinator
jacksonl@etsu.edu
(423)439-4300
Fitness and recreation opportunities for studentsDepartment of Campus RecreationJohn Kroll
Associate Director of Campus Recreation
kroll@etsu.edu
(423)439-4266
General education exceptionsCollege of Arts & SciencesDonna Corbitt
Executive Aide
Corbitt@etsu.edu
(423)439-5248
General education requirementsGeneral Education ProgramBill Kirkwood
Associate Dean for Special Programs
kirkwood@etsu.edu
(423)439-5049
Getting involved on campusStudent Organization Resource CenterTricia Turner
Director of Student Activities
turnerp@etsu.edu
(423)439-6633
Grade appealsFor information see the Student HandbookRamona Williams
Director of Undergraduate Student Advisement
ramona@etsu.edu
(423)439-8557
GraduationGraduation OfficeSusan Burkey
Assistant Registrar
burkeys@etsu.edu
(423)439-6823
Greek lifeStudent Organization Resource CenterJoy Fulkerson
Coordinator for Greek Life & Service Programs
fulkersj@etsu.edu
(423)439-6633
Harassment concernsFor information see the Student HandbookMary Jordan
Affirmative Action Officer
jordanm@etsu.edu
(423)439-4211
Health concernsStudent Health ServicesBarbara Knight
Health Education Coordinator
knightb@etsu.edu
(423)439-4500
Housing off-campusAdult Commuter and Transfer ServicesJennifer Webb
Executive Aide
acts@etsu.edu
(423)439-5641
Housing on-campusHousing and Residence LifeHarry Steele
Director
steele@etsu.edu
(423)439-4446
ID Card SystemID Card SystemCharles Forrester
Director
forrestc@etsu.edu
(423)439-8316
Immunizations, Required and RecommendedStudent Health ServicesBarbara Knight
Health Education Coordinator
knightb@etsu.edu
(423)439-4500
Insurance for studentsOffice of Student AffairsSally Lee
Associate Vice President
lees@etsu.edu
(423)439-4210
Intensive course requirements (oral communication/writing/using information technology)General Education ProgramBill Kirkwood
Associate Dean for Special Programs
kirkwood@etsu.edu
(423)439-5049
Internships and cooperative educationCooperative Education and Internship ServicesWayne Speer
Assistant Director
speer@etsu.edu
(423)439-5388
Job interviews on campusOffice of Career Placement and Internship ServicesDan Emmel
Director
emmel@etsu.edu
(423)439-4441
Jobs (part-time) (on campus) (for financial aid only)Financial Aid OfficeDianne Jackson
Coordinator
jacksonl@etsu.edu
(423)439-4300
Jobs: Part-time/off campusOffice of Career Placement and Internship Services - CALL FOR INFORMATIONDan Emmel
Director
emmel@etsu.edu
(423)439-4441
Judicial processes and how to handle themOffice of Undergraduate Student AdvisementRamona Williams
Director
ramona@etsu.edu
(423)439-8557
Late adds (courses)For information see the Student HandbookDonna Corbitt
Executive Aide
Corbitt@etsu.edu
(423)439-5248
Late drops (courses)For information see the Student HandbookDonna Corbitt
Executive Aide
Corbitt@etsu.edu
(423)439-5248
Leadership House (Residential Learning Center)Center for Community Engagement Learning & LeadershipDeborah White
Assistant Vice President
whited@etsu.edu
(423)439-5675
Library resourcesETSU LibrariesReference Desk

refdesk@etsu.edu
(423)439-5308
Loans for studentsFinancial Aid OfficeDianne Jackson
Client Services Coordinator
jacksonl@etsu
(423)439-4300
Meal plansCampus Food ServicesChris Arthur
Director
arthurc@etsu.edu
(423)439-4644
OnLine CourseOnline Course Help


Orientation for new studentsOffice of Student AffairsJoe Sherlin
Assistant Dean of Students
Sherlin@etsu.edu
(423)439-4210
Overload permissionFor information see the Student HandbookDonna Corbitt
Executive Aide
Corbitt@etsu.edu
(423)439-5248
Parking permitsParking OfficeBrenda Johnson
Account Clerk
jonbj01@etsu.edu
(423)439-5650
Parking regulationsETSU Public SafetyPublic Safety Dispatcher

orrj@etsu.edu
(423)439-4480
Parking ticketsParking OfficeBrenda Johnson
Account Clerk
jonbj01@etsu.edu
(423)439-5650
Probation, AcademicOffice of Undergraduate Student AdvisementRamona Williams
Director
ramona@etsu.edu
(423)439-8557
Readmission to ETSUUndergraduate AdmissionsPatti Hagerty
Admissions Counselor
hagerty@etsu.edu
(423) 439-4213
Recreation and fitness opportunities for studentsDepartment of Campus RecreationJohn Kroll
Associate Director of Campus Recreation
kroll@etsu.edu
(423)439-4266
Registering for courses: Current studentsOffice of the RegistrarRegistration Help Line

Registra@etsu.edu
(423)439-5584
Registering for courses: New or future studentsOffice of the RegistrarNancy Archer
Technical Clerk
ArcherN@etsu.edu
(423)439-4744
Registration holdsOffice of the Registrar (Note: Holds may only be removed by the office issuing the hold)Billie Lancaster
Secretary to the Registrar
LancastB@etsu.edu
(423)439-4366
Roommate problemsHousing and Residence LifeBonnie Burchett
Associate Director
bonnie@etsu.edu
(423)439-4446
Safety concernsETSU Public SafetyMike Orr
PSO-Crime Prevention Specialist
orrj@etsu.edu
(423)439-6900
ScholarshipsFinancial Aid OfficeDianne Jackson
Client Services Coordinator
jacksonl@etsu.edu
(423)439-4300
Service learning opportunitiesOffice of Student Life and LeadershipTeresa Brooks Taylor
Assistant Director of Service Learning
taylort@etsu.edu
(423)439-5675
Sexual assault (24 hour referral number)ETSU Public SafetyPublic Safety Dispatcher (Ask for counselor on call)


(423)439-4480
Sexual assault Counseling and assistanceUniversity Counseling CenterKim Bushore-Maki
Coordinator of Special Outreach Programs
bushorem@etsu.edu
(423)439-4841
Student OrganizationsStudent Organization Resource CenterTricia Turner
Director of Student Activities
turnerp@etsu.edu
423-439-6633
Suspension, AcademicOffice of Undergraduate Student AdvisementRamona Williams
Director
ramona@etsu.edu
(423)439-8557
Telephone services for studentsOffice of Information TechnologyMyra Jones
Technical Clerk
mjones@mail.etsu.edu
(423) 439-5839
Testing CenterUniversity Testing Center


(423) 439-7842
TextbooksUniversity BookstoreEllen Vance
Director
vancee@etsu.edu
(423)439-4436
Tickets to athletic eventsAthletic Ticket OfficeAthletic Ticket Office

tickets@etsu.edu
(423)439-3878
Transcripts from ETSUOffice of RegistrarRuth Ann Mowery
Transcript Clerk
registra@etsu.edu
(423)439-4230
Transfer GuideOffice of Articulated ProgramsApril Rainbolt-Smith
Administrative Assistant
Rainbolt@etsu.edu
(423)439-4723
Transfer Student ServicesAdult, Commuter and Transfer ServicesDr. Carla Warner or Karen Sullivan
Director and Assistant Director
acts@mail.etsu.edu
(423)439-5641
Transfer students: General education exceptionsCollege of Arts and SciencesDonna Corbitt
Executive Aide
Corbitt@etsu.edu
(423)439-5248
Transferring coursework from other schoolsOffice of AdmissionsAsk to speak with a transcript analyst


(423)439-4213
Transit SystemFree Transportation in and around campus


(423)929-7119
TutoringInside TrackMichelle Byrd
Interim Inside Track Coordinator
byrdt@mail.etsu.edu
(423)439-4758
Tutoring-Writing/SpeechWriting and Communication CenterRob Russell
Director
russellr@etsu.edu
(423)439-8202
UIT Proficiency Test or CSCI 1100Using Information Technology Office


(423)439-6964
Veterans' ProgramOffice of Veterans' AffairsE. Keith Johnson
Director
keith@etsu.edu
(423) 439-6819
Visiting ETSUOffice of Undergraduate AdmissionsPatti Hagerty
Admissions Counselor
hagerty@etsu.edu
(423)439-6820
Weather: inclement weather policyFor information see the Student HandbookAdult Commuter and Transfer Students hotline


(423)439-5641
Withdrawing from the universityFor information see the Student HandbookPat Barnett
Student Records Coordinator
barnettp@etsu.edu
(423)439-6811

East Tennessee State University
Box 70267
Johnson City, TN 37614-1700
(423) 439-1000
Webmaster