Go to https://security.etsu.edu/accountactivate to activate your account. You will be asked for your Faculty ID (usually your SS#), your birthdate, and the password that you want to use. Once you click on the Submit button, the system will tell you what your username is. Allow 15 minutes for the changes to take effect.

If you get an error message after clicking on the Submit button, please contact the Helpdesk at 439-4648.

If the machine hasn't been used before, then contact the Helpdesk at 439-4648 to enter a ticket for a technician to come and set up the computer.

If someone has previously used the machine, your username and password should allow you to log into the system. If you haven't activated your account yet, please follow the instructions for activating your new e-mail account. If you need further assistance, contact the Helpdesk.

There are a couple of different LD PINs that you can apply for. You can view the different options here.

The officially supported method of checking e-mail is to use Outlook Web Access, also known as "webmail". You can select option 1 to log in or option 3 to change your password. When you are prompted for your username and password, be sure to put etsu\ in front of your username.

Dial 9-4201. When it asks you for the mailbox number, type in the last five digits of your phone number followed by the # sign, then enter your password. If you're not sure of what your password is, contact the Helpdesk at 9-4648.

You'll need to fill out a Computer Account Request Form, available at http://www.etsu.edu/oit/forms/. Fill out section 1 and check any appropriate boxes in sections 2 and 3. Once the form is filled out and signed, you can either mail it or hand-deliver it to 309 Dossett Hall.

You'll need to fill out a Computer Account Request Form, available at http://www.etsu.edu/oit/forms/. In section 3, there is a checkbox that says that you were a student and now staff (or vice-versa) and you need your account modified to reflect this change. You can use the same form to request other items if you need them. Once the form is complete, you can either mail it or hand-deliver it to 309 Dossett Hall.

The reason for the need to fill out the form is due to how your account is created. Once our system detect that your information has been added or changed in HRS, then it checks to see if you've had any accounts created in order to avoid duplication. Once it finds that you've had a 'z' account, it simply reactivates it in the system. However, the mail server will not create a mailbox for an account that begins with 'z' and has a number in it. Filling out the request form notifies our system administrators of the existing 'z' account and they will then modify your account to give you a new username based on the standard staff naming conventions.

The usual process is when Human Resources enters the employee's information into HRS, our system will recognize the change and create a new account for the employee. This is an overnight process. The username has a maximum of eight characters and is based on the employee's last name. If a username is already taken, then it will be generated by using a combination of the employee's last name, first and middle initials, possibly even numbers, until one is found that has not been used.

NOTE: Adjunct, part-time or temporary employees may have to have a Computer Account Request Form filled out requesting that an e-mail account be generated. The request form may be obtained online at http://www.etsu.edu/oit/forms/.

Go to https://security.etsu.edu/accountactivate to activate your account. You will be asked for your Faculty ID (usually your SS#), your birthdate, and the password that you want to use. Once you click on the Submit button, the system will tell you what your username is. Allow 15 minutes for the changes to take effect.

If you get an error message after clicking on the Submit button, please contact the Helpdesk at 439-4648.

Yes. All you need to do is fill out the Computer Account Request Form, available at http://www.etsu.edu/oit/forms/. In Section 3, there is a box to request a departmental account. Check the box, fill in the name that you would like the account to be, and also mark that you want a mailbox associated with the account. When the form is filled out, you may either mail it or turn it in to 309 Dossett Hall.

You'll need to fill out a Computer Account Request Form, available at http://www.etsu.edu/oit/forms/. In section 3, there is a checkbox that says that you were a student and now staff (or vice-versa) and you need your account modified to reflect this change. You can use the same form to request other items if you need them. Once the form is complete, you can either mail it or hand-deliver it to 309 Dossett Hall.

The reason for the need to fill out the form is due to how your account is created. Once our system detect that your information has been added or changed in HRS, then it checks to see if you've had any accounts created in order to avoid duplication. Once it finds that you've had a 'z' account, it simply reactivates it in the system. However, the mail server will not create a mailbox for an account that begins with 'z' and has a number in it. Filling out the request form notifies our system administrators of the existing 'z' account and they will then modify your account to give you a new username based on the standard staff naming conventions.

Click on the File menu and see if the Work Offline option is checked. If it is, click on it to uncheck it and then your e-mail should resume back to normal operation.

If Work Offline is not checked, check to see if your mailbox is full. You can do so by going to the Common Issues with Outlook page and it'll tell you how to check your mailbox's size.

If you're still encountering issues, please contact the Helpdesk.

The officially supported method of checking e-mail is to use Outlook Web Access, also known as "webmail". You can select option 1 to log in or option 3 to change your password. When you are prompted for your username and password, be sure to put etsu\ in front of your username.

On the main login page where you enter your username and password, select the Private option under the Security section. The Public option will set the timeout length to 15 minutes. Private sets it for one day. Be sure that you are the only one who uses the computer before selecting the Private option.

If it's been at least 24 hours since you've activated your account, here are some instructions on how to set up Outlook.

• When you first start Outlook, it'll probably ask you if you want to set up Outlook to access an e-mail account. Say Yes to this question.
• Oulook will then ask you to choose the type of server that you'll be connecting to. Select Microsoft Exchange Server and click on the Next button.
• Next, Outlook should ask you for the name of the Exchange server and your username. If you are part of the College of Medicine, enter etsuex2 for the name of the server. Everyone else will put in etsuex1. When you enter your username, click on the Check Names button and your name should be displayed. Click on the Next button.
• You might be asked if you travel with the computer. If so, give the appropriate answer and click Next. Otherwise, click on Finish to finish everything up.

If you have any questions or problems with the setup, please call the Helpdesk at 9-4648.

ETSU's e-mail and calendar systems run on Microsoft Exchange servers. These servers are configured to use a protocol called MAPI. Outlook Express, Netscape Messenger, Eudora, and others don't come with MAPI support. Microsoft Outlook and Outlook Web Access (http://mail.etsu.edu) are the only officially supported methods of checking e-mail.

Except for faculty and staff that are part of the College of Medicine program, each person has a mailbox size of 50MB (50000KB). CoM members currently do not have any mailbox size limits.

There is an article available dealing with some common issues with Outlook. It should help you out.

The largest size a message can be is 10MB. You'll also need to take into consideration how much text you've entered into the message and also the fact that there's information that Outlook puts onto the message to keep track of what's what. You should keep the attachment size down to around 8MB. If you need to send a file larger than that, you'll need to use the FTP Dropbox. We have an article on how to use the FTP Dropbox available.

If the attachment is not really large, then it very well could be that the recipient's mailbox doesn't have enough room to receive the message.

The antivirus software drops messages containing certain program extensions. Some of the extensions are:

• .EXE
• .COM
• .BAT
• .CMD
• .VBS

The software will also drop password-protected .ZIP files.

E-mail on the mail server is backed up on a regular basis. If you need to store some important e-mail messages while freeing up some space on the server, take a look at the article dealing with common issues with Outlook and the first section will tell you how to move messages to your Personal Folders.

In the Folder List on the left side of the screen, you should see the "Contacts" folder. Find your contact list within there, right-click on it and select Properties. On that screen, you should have a tab labeled Outlook Address Book. Be sure that the box in that tab is checked and then you should be able to view your contact list.

Many virus writers use various tricks to try to get you to open up an attachment so that your computer gets infected. Some of the more recent viruses send out messages saying that your account has been used to send spam, or that your machine may be infected by a virus. Whatever message it says, it usually tells you that running the attachment will fix the problem.

Whenever you receive an e-mail with an attachment and you weren't expecting the message, please check with the person who the e-mail says that it's from to make sure that it is one that they knowingly sent. Now, even if they didn't send it, it doesn't mean that their machine is infected. The virus could've made the message look like it came from someone that it didn't.

The first thing to do is to make sure that you have Outlook 2003 installed. If you're not sure which version you're running, click on the Help menu and select About Microsoft Office Outlook. If you find that you have an older version of Microsoft Outlook, e-mail or call the Helpdesk to have a ticket entered to have your version upgraded.

When you have Outlook 2003 installed, here are the steps to make sure that its junk e-mail filtering is set up.

• Click on the Tools menu and select E-mail Accounts. If you don't see that entry, click on the double arrows at the bottom of the menu that are pointing down.
• Click on View or change existing e-mail accounts and click Next.
• You should see Microsoft Exchange Server in the list. Click on the Change button.
• Under the name of the Exchange server, make sure that there's a check in the box labeled Use Cached Exchange Mode. This allows Outlook's mail filtering to examine the messages before they reach your Inbox.
• Click on the Next button. You'll receive a message that says that the changes won't take effect until the next time that you restart Outlook. Click on the Ok button and then click on the Finish button.
• Close Outlook and restart it.

Once you have restarted Outlook, follow these steps to ensure that Outlook's junk e-mail filtering is enabled.

• Click on the Tools menu and select Options.
• Click on the Junk E-mail button.
• Select the High: option and click on the Ok button until you get back to the main Outlook screen.

We don't recommend the Safe Lists Only option because you would have to build and maintain a list of trusted senders. All other e-mail, even if you're expecting it, will be filtered to the Junk E-mail folder if the sender isn't listed in the "Safe Senders" list. That may turn out to be a bigger hassle than what it's worth. We also don't recommend checking the "Permanently delete" box because e-mail that the system thinks is junk but you feel is legitimate will be automatically deleted without your intervention.

As spammers become more complex in their techniques to get their advertisements delivered, OIT will be evaluating new methods as they become available to try to curb the effect that junk e-mail has on workplace efficiency. There's no perfect solution to the problem at this time. If you find that the settings of Outlook 2003 are still not effective enough, please contact the Helpdesk for more information on possible client side filtering.

When somebody leaves the University or transfers to a different department, it is best that the department head or someone who has access to the department billing to contact the Helpdesk about the change. We can then submit the PIN for closure to keep the billing consistent. LD PINs are not transferrable between departments due to billing consistencies.

We also receive reports periodically from Human Resources of people who have left the University or transferred departments. When we receive those reports, we check for any active LD PINs and submit them for closure.

Yes. All you need to do is fill out the Computer Account Request Form, available at http://www.etsu.edu/oit/forms/. In Section 3, there is a box to request a departmental account. Check the box, fill in the name that you would like the account to be, and also mark that you want a mailbox associated with the account. When the form is filled out, you may either mail it or turn it in to 309 Dossett Hall.

Yes. The S: drive on the network can be accessed by multiple people in the department. This allows for different people to collaborate and work with the same files. This is generally easier than e-mailing files back and forth.

To get permission to access a departmental folder on the S: drive, have the person who's the deparment contact call or e-mail the Helpdesk to request access for you.

The Computer Account Request Form has a box in Section 3 to request access to a web site. Fill out the form and indicate the URL of the web page that the person needs access to. When the form is filled out, you can either mail it or turn it in to 309 Dossett Hall. The form is available at http://www.etsu.edu/oit/forms/

There are a couple of different LD PINs that you can apply for. You can view the different options here.

E-mail or call the Helpdesk. We'll have the system send the PIN to you through e-mail. PINs are not given out over the phone.

When somebody leaves the University or transfers to a different department, it is best that the department head or someone who has access to the department billing to contact the Helpdesk about the change. We can then submit the PIN for closure to keep the billing consistent. LD PINs are not transferrable between departments due to billing consistencies.

We also receive reports periodically from Human Resources of people who have left the University or transferred departments. When we receive those reports, we check for any active LD PINs and submit them for closure.

Dial 8 + 1 + area code + number. You will then hear a tone. During the tone, key in your LD PIN. Don't wait for the tone to finish. Otherwise the call will not go through.

Dial 8 + 0 + country code + number. You will then hear a tone. During the tone, key in your LD PIN. Don't wait for the tone to finish. Otherwise the call will not go through.

Some fax machines don't have enough memory to store all of the digits to complete an international fax call. If the fax machine has a button that says Dial, Speaker, or Hook, press it to see if you get a dial tone. Otherwise pick up the handset on the fax machine. Dial the number like you were making a regular call. When you start to hear the connect tones from the receiving fax machine, press the Start or Send button. The fax machine takes over and you can hang up the handset at this point.

Dial 9-4201. The system will ask you for the mailbox number which will be the last 5 digits of your phone number followed by the # sign. The system will then ask you for the password.

For information on how to use the different features of the voice mail system, visit the Meridian Voicemail Instructions page.

Call or e-mail the Helpdesk. We'll put in a ticket to have your voice mail password reset. You'll be notified once it has been reset.

It depends on the type of phone that you have. If you have a regular phone, visit the Analog Telephone Instructions. For Meridian Digital phones, visit the Digital Telephone Instructions.

New phone installations have a $25 one-time installation charge. Analog phone lines are $28/month and digital lines are $43/month. To start the installation process, submit a Telecommunications Requisition Form available in 309 Dossett Hall. Since the form is a multi-copy form, it isn't available online.

Moving a phone from one location to another is a one-time $25 fee per move. If you want to "switch" numbers, that is considered to be two (2) phone moves. To have a phone moved, submit a Telecommunications Requisition Form available in 309 Dossett Hall. Since the form is a multi-copy form, it isn't available online.

Yes. It will be a one-time $25 upgrade fee plus the additional $15/month for the service. To upgrade the phone, submit a Telecommunications Requisition Form available in 309 Dossett Hall. Since the form is a multi-copy form, it isn't available online.

If you currently have a digital phone, then you can get Caller ID. The cost is $110 for the unit plus a $25 installation fee. If you currently have an analog phone, you will need to upgrade it at the same time. There may be an additional $25 upgrade fee for the digital phone. To request the Caller ID installation, and the digital upgrade if you need it, submit a Telecommunications Requisition Form available in 309 Dossett Hall. Since the form is a multi-copy form, it isn't available online.

E-mail the Helpdesk or call from a working phone. We'll put in a ticket to have a technician check it out.

All faculty members have web space allocated on the faculty.etsu.edu web server. The URL would be http://faculty.etsu.edu/username where username is whatever your username is.

You can use either Microsoft Frontpage or any FTP program. Campus machines should have WS-FTP installed on them. We have tutorials available on how to access your faculty web space using either Microsoft Frontpage or WS-FTP. The information used to log in via WS-FTP should easily work with other FTP programs.

The Computer Account Request Form has a box in Section 3 to request access to a web site. Fill out the form and indicate the URL of the web page that the person needs access to. When the form is filled out, you can either mail it or turn it in to 309 Dossett Hall. The form is available at http://www.etsu.edu/oit/forms/

Information on how to view and order the standard system configuration can be found on the Desktop/Laptop Computer Standards page. Visit our Computer Standards page for all standards, including those for printers and wireless networking.

If you need to get Microsoft software, other than Windows or programs in Microsoft Office, visit our Microsoft Select Program page. Software made by other companies can be purchased from any location. You may want to shop around for the best prices. Many places, such as JourneyEd, have software at academic discount prices.

If you need a computer for your personal use, Dell offers faculty, staff, and students a discount on computers. More information can be found on the Desktop and Laptop Computing page.

Contact the Helpdesk to have a ticket entered for a technician to set up the computer for use on the campus network.

For most machines, the new faculty member can just sign in using his or her username and password. Microsoft Outlook should already be installed but it may ask for some configuration information. That information can be found in the article under the "Email" section about setting up Outlook without somebody coming over. Any other applications that need to be installed can be handled on a separate basis. If you need a technician, please contact the Helpdesk for assistance.

Windows upgrades usually aren't available unless a piece of hardware or software requires it. If you need a Windows upgrade, please contact the Helpdesk for assistance.

Programs installed on the machines in the student labs are funded by the Technology Access Fee (TAF) program. These programs aren't available for installation on staff machines. If you would like to get a copy of the program, have the department order a copy. Once it comes in, you may contact the Helpdesk to have a ticket entered for a technician to install the program.

ETSU doesn't have a site license for WordPerfect, so it isn't readily available as Microsoft Office. If you have the original installation CD for WordPerfect, and that CD hasn't been used to install WordPerfect on another machine, contact the Helpdesk to enter a ticket to have the software installed.

As an alternative, Microsoft Word has the capability of reading and writing WordPerfect files. When you click on the File menu and select Open, at the bottom of the screen there is a Files of type box. Click on that and find WordPerfect. You should then be able to find and open the file. When you save the file, be sure to change the file type again to save it in WordPerfect format.

It depends on the situation. If the department purchased the program for use on your machine, it hasn't been installed on another machine, and isn't a form of Prohibited and Undesirable Software, then we may be able to install it. Contact the Helpdesk to have a ticket entered. Please note that for software that isn't supported by OIT, it may take longer than normal for installation to occur. If you experience any problems with the software after installation, you'll need to contact the author or vendor of the program.

There is some software available through the Microsoft Campus Agreement, such as Microsoft Office, that faculty and staff can purchase for a significant discount for use on their home computers. This software is available while you are employed at ETSU. The ordering form along with instructions are available at http://www.etsu.edu/oit/forms/. Look for the link that says Microsoft Campus Agreement.

If you are at your office machine and it's running Windows 2000 or Windows XP, you can press CTRL-ALT-DELETE to bring up the Task Manager. In the lower left-hand corner of that screen is a button that says Change Password. When the "Change Password" prompt comes up, it will ask you for your current password, the new password that you want, and to verify the new password. The password needs to be at least six characters long. When you have entered the password information, click on the OK button. If the change is successful, the system will tell you that your password has been changed. Click on the OK button. It might take the system a few seconds to come back to the Task Manager. At that point, you can click on the Cancel button.

An alternate way of changing your password is by going to the Password Reset page. You'll be asked for your Faculty ID, which is probably your SS#, your birthdate, and the new password that you want. When you click on the Submit button, the system will tell you what your username is and that it could take up to 15 minutes to take effect.

As a security measure, we recommend that you DO NOT write down your password on something that's easily accessible. Doing so could allow for an unauthorized person to gain access to the system under your account.

Contact the Helpdesk. We may be able to reset the password for you or put in a ticket to have the appropriate department resolve the issue for you.

You can contact the Helpdesk to arrange to have a technician come over to clean up the system. We also have an article on what spyware is to give you some more information about it.