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Frequently Asked Questions
Just Lenses' FAQ offers answers to a range of our customer's most common questions. If your question is not answered below, click on Contact information. Then contact our Customer Service Department by phone or email for additional information and assistance.
About Us
Just Lenses
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What our customer's have to say about us?
How many contact lenses do you carry?
My Just Lenses Account
Creating an Account
Updating an Account
Reorders
Reminders
Have you forgotten your password?
Ordering Contact Lenses
What information do I need to order contact lenses online?
How do I place an order online?
Can I order via fax?
How secure is my credit card transaction?
How do I redeem a coupon?
What types of payment does Just Lenses accept?
Does my insurance plan pay for my contact lenses?
How can I track my order?
Contact Lens Prescriptions
Do I have to have a copy of my prescription to order contact lenses?
How do you verify contact lens prescriptions?
How do I read my prescription?
How recent does my prescription have to be?
Can I order contact lenses with my eyeglass prescription?
Can I order color contact lenses if I do not have a prescription?
Shipping Information
When will my order ship?
How much does shipping and handling cost?
How do you ship your orders?
Do you ship internationally?
Do you ship to APO or FPO addresses?
Can I ship my contact lenses to an address other than my billing address?
Returns
What can I do if I have a problem with my order?
What do I do if my package is damaged?
How do I cancel an Order?
How do I return a product?
Referral Program
Refer a Friend and Earn Money!
Track Your Referrals
Referral Terms and Conditions
Just Lenses Company Policies
Return Policy
Privacy Policy
Security Policy
Terms and Conditions
 
Any materials provided on this web site are for informational purposes only. Have your eyes examined regularly and always follow your eye care professional’s instructions for the proper use and care of your contact lenses. IF YOU ARE HAVING ANY UNEXPLAINED EYE DISCOMFORT, WATERING, VISION CHANGE OR REDNESS, REMOVE YOUR LENSES IMMEDIATELY AND CONSULT YOUR EYE CARE PROFESSIONAL BEFORE WEARING YOUR LENSES AGAIN.
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