PGP customers needing technical assistance may purchase the appropriate level of incident support and contact a PGP Support Engineer with a specific, technical issue-based request.

Contacting PGP® Support
Customers may contact PGP technical support during the hours specified in the type of support they have purchased. For example, PGP Corporate Desktop customers that have purchased Level 2 Business Day (8x5) incident support may contact a PGP Support Engineer during business hours and expect a response within 1hour during the standard business day.

• Accessing PGP Support
• Requesting PGP Support
• Telephone Support Hours
• Telephone Support Numbers
• Customer Service
• Customer Grant Number Required

Accessing PGP Support
After purchasing incident support, customers receive an email notification of their grant number, which confirms the type of support purchased and the days/hours during which they are eligible to access technical support. Customers may then log into PGP Support at www.pgpsupport.com using their grant numbers (also called customer support numbers). Customers that have forgotten or cannot locate their grant numbers should contact PGP Customer Service for assistance.

Requesting PGP Support
Customers initiate requests for support via www.pgpsupport.com. Requests submitted through www.pgpsupport.com generate an automatic confirmation and logging of the support request.

Telephone Support Hours
North America
Monday – Friday
8:00 a.m. – 8:00 p.m. (Eastern Time)

Europe, Middle East, Africa (EMEA)
Monday – Friday
9:00 a.m. – 5:00 p.m. (GMT/CET)

Latin America
Monday – Friday
9:00 a.m. – 5:00 p.m. (local time)

Asia/Pacific
Monday – Friday
8:00 a.m. – 6:00 p.m. (Australian Eastern Standard Time)

Customer Grant Number Required
PGP incident support customers initiate requests for support via www.pgpsupport.com. To access PGP Support, enterprise customers will need the grant number (also called the customer support number) included on the notification email sent to acknowledge their incident support purchase. Customers that have forgotten or cannot locate their grant numbers should contact PGP Customer Support.

PGP Customer Support: 7:00 a.m. – 7:00 p.m. (Central Time)

• U.S. callers: +1 877 228 9747 (toll-free)
• International callers: 801 495 8901

PGP EMEA Customer Service
9:00 a.m. – 5:00 p.m. (GMT/CET)

EMEA customers seeking PGP Customer Service should initiate requests via www.pgpsupport.com. These customers do not need a grant number to contact PGP Customer Service.