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Discover Mekong FAQ - What is a Discover Mekong Membership account? - What do I get from my Membership? - How do I become a Member? - How do I change my Password and account name? - What if I forget my Account Name or Password? - Do I need to enter my Personal Contact Information? - How can I change my personal contact information? - What's the benefit of a Travel Booking history? - How do I cancel my membership? Vietnam Travel FAQ - When is the best time to travel Vietnam? - What are the hotels like? - Who is my guide? - What about our meals and transportation? - Are there any hidden cost you do not mention? What about tipping? - Is it safe to travel Vietnam? - What about medical insurance?
A: Discover Mekong offers FREE Membership. Your member account consists of your Personal Contact Information and Travel Bookings. For individual members, your Email address is your account name. For Corporate accounts, your account name will be sent to your designated contact person. Q. What do I get from my Membership? A: As a Discover Mekong member, you are able to enjoy benefits such as: • Special discount rates on Hotel and Tour bookings; • A record of your Travel Bookings; • Full subscription to the Discover Mekong mailing list offering hot news, great deals, and interesting articles about Vietnam • Automatic entry to Discover Mekong promotions. Q. How do I become a Member? A: Simply complete the Registration Form. Enter a valid Email address as your Member Name. A Password will be sent to that address. When you receive your initial Password, complete the registration process. Q. How do I change my Password and account name? A: Login and go to your profile page. Click on the Change Password link. Enter your new Password, click Submit. It is currently not possible to change the password you have been assigned. Q: What if I forget my Account Name or Password? A: If you forget your Account Name, try using your most common Email addresses. If you can't remember your Password, send us an Email and we will Email it back to you. Q. Do I need to enter my Personal Contact Information? A: Your personal contact information is optional, but it saves time when filling out booking forms – the information is automatically inserted. It also lets us get to know you better and helps us contact you quickly if we need to. Q. How can I change my personal contact information? A: Simply login, change the information in your Registration & Profile page and click Submit. Q: What's the benefit of a Travel Booking history? A: A Travel Booking history lets you view all your bookings with us since the date you joined. The longer your Travel Booking history, the greater the discounts you can enjoy. To view your Travel Booking history, go to your member profile page and follow the Travel Booking History link. Q: How do I cancel my membership? A: Cancel your membership anytime you wish. After cancelling, you can continue to use the DiscoverMekong website, but will no longer enjoy the benefits offered to members. To cancel your membership, go to the Login page, click on the Cancel Membership link under the member section. Click Cancel Membership to remove your account. Click OK to confirm your cancellation. Click Cancel if you change your mind.
A: Vietnam climate and temperature are varied and different between regions. So there is no best time to travel Vietnam or any time is the best time to travel to Vietnam. You could travel Vietnam all year round. At any time of the year, climate is good in some regions while not so good in some other regions. You can always select a suitable tour. Q: What are the hotels like? A: You always can find good hotels in big cities and famous tourist spots in Vietnam. Hanoi and HCMC offers the best selection of hotels. However, it is observed the fast growth of good hotels and resorts in other tourist spots in the recent years. For your reference, below is our selection of hotels:
Q: Who is my guide? A: We have a strong and multilingual guide team coming from all regions of the country. They are chosen for their professionalism, rich knowledge, commitment, personal ties with the country and region and ability to inspire and communicate with you. They will be your dedicated friends during and after your trip. Many of our customers still exchange email with them long after their trip. Q: What about our meals and transportation? A: We try our best to provide you a good selection on meals as well as safe and comfortable means of transportation. You can find information on meals, transportation, etc. in the “How we travel” section following the detail itinerary of each tour. Q: Are there any hidden cost you do not mention? What about tipping? A: No, there are no other costs. Our price covers everything except personal expenses. Generally, tipping is not compulsory. If you are satisfied with your guides, drivers, a small gratuity is an appropriate way in which to show appreciation to them. Q: It is safe to travel Vietnam? A: Many may think Vietnam is unsafe to travel. But the fact is quite different, generally Vietnam is safe. However, you should exercise caution and use common sense to avoid incidences of personal misfortune. But do not worry, our guides will advise you what is “do and don’t” case by case. Q: What about medical insurance? A: It is advised that travelers should have some form of medical insurance before arriving in Vietnam. Although there are several international medical clinics in Hanoi and Ho Chi Minh City, generally the country still lacks adequate medical care for serious illnesses and injuries, especially in other areas. Therefore, we advise that travelers have sufficient cover for emergency medical care as a precautionary measure. |
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