FAQ's
Booking
I am trying to get a price going out with 2 people, and returning with just 1 person. Is this possible? Due to limitations in the ferry operator reservation systems this cannot be done as one booking. However, it is possible to do it as 2 separate bookings. In this case, for example: 1. First booking for 1 person return 2. Second booking for 1 person single How do I use the map on the home page? Firstly choose the country from which you would like to start your journey and click on the map. You will then be given a choice of ports in that country. Secondly click on the departure port to select that route. If there is more than is more than one route from that port a box will appear - click on the correct route to select it. How do I know which ferry company I am booking with? Once you have made your booking you will receive your on-screen and email booking confirmation. This includes ferry operating company, port address, check-in time and other essential information. Also, if you look at the terms and conditions for your quotation/booking you will see the operators you have chosen for your routes. Are bookings transferable to another vehicle? Yes providing the dimensions are the same as the original. I will be travelling in a rental car. Can I book through the Internet as I don't know the make or registration number of the car? Yes, just enter "Rental Car" in the Vehicle Registration fields and expected size of car e.g. small, regular, mpv etc. in the Make/Model fields If I make an Internet Booking will I receive any tickets? No, You will receive an on screen booking reference number which will also be sent to you by email. When you arrive at the port of departure you should present the booking reference number together with a photo ID and you will be given your tickets
Check-in
How early do I need to get to the port before departure? Your precise check-in time is detailed on your booking confirmation (on screen and in the email). However, as a guideline with most operators you need to arrive 60 minutes before for vehicle departures, 30 minutes before for foot passengers.
Contact
How can I get in contact with you? Click here to send us an email.
Credit Card
Is my credit card number secure when I make a booking? Yes, all online bookings are handled via a secure server which encrypts all your details into a format that cannot be recognised. This website uses Thawte SSL encryption technology - for more information please click here.
General
Does this website support Netscape browsers? Yes, this website has been designed for both Netscape and Microsoft Internet Explorer browsers.
Pets
Can I take my pet (cat or dog) with me on the ferry? Yes, but you will need to fill out a Pet Travel Scheme Declaration. These can be obtained from DEFRA - www.defra.gov.uk. Also, you will need to contact us at mail@aferry.to or on +44 (0)1295 253455 to add the pet to your ferry booking (approximately £15 per pet, per route).Depending on the ferry operator and route, your pet may have to remain in the car for the duration of the crossing, with no passenger access.
Pre-Boarding
If I arrive early can I go on board straight away? No, you cannot board until check-in opens.
Singles and Returns
How do I know if I have chosen a Single or a Return? If you would like to make a Single booking then you must only select from the Route 1 dropdown box. However, if you would like to make a Return booking, select from the Route 1 and Route 2 dropdown boxes. For example: SINGLE Route1: Dover-Calais RETURN Route1: Dover-Calais Route2: Calais-Dover