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Globalization
"Enterprise Ready for Global Deployments
Compuware Changepoint has been designed and developed to meet the complex business requirements of multi-national and global organizations. International service organizations can run their entire operation from a globally deployed solution, using a single consolidated database. Globalization of the Compuware IT governance solution has enabled its successful deployment throughout the world for major international customers.
- Multi-Currency Support
Transactions can be recorded in any currency and automatically converted to local currencies for reporting, expense reporting, billing or revenue recognition.
- Multi-Lingual Support
Changepoint offers complete user interface support for English, French, Spanish and German.
- Product-wide Unicode Support
Unicode support provides Compuware customers with the foundation for internationalization and localization of their implementation, by enabling the entry and display of data in any script and language used throughout the world. With a single code set, Changepoint now supports the simultaneous display of data entered in multiple languages; for example, English, Russian, and Korean on the same screen enabling users to interact with Changepoint using data in the language of their choice.
- Taxation by Location
The Changepoint solution has been designed to address the complex rules of international jurisdictions regarding tracking and billing applicable taxes on services, fixed fee items, products, materials and expenses by location and by service type.
- Multi-Company Set-up
International organizations incorporated in each location can be easily supported through Changepoint's multiple billing office capabilities.
- Global Support Desk
Support desk functionality required for international deployments including time zone tracking of SLAs and requests and "follow the sun" requirements are standard.
- International Reporting
Changepoint supports international requirements for collecting and reporting data respecting differing requirements for date formats and address formats.
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