Why should I rent a mobile phone, won’t my current mobile work?
This is a very good question however the answer is NO. The U.S. network that your phone utilizes is based on different frequencies than what is predominately used throughout the rest of the world. The GSM(Global System for Mobiles) is the frequency used in foreign countries.

What is the cost of renting a phone from TravelWireless?
Our weekly rental rate is $79/wk, $11 per additional day. This includes FedEx Priority Delivery (10:30a.m), the phone, 2 batteries, chargers, adapters, user guide, and carrying case.

How do I return the phone and how much will it cost?
A prepaid air-bill will be included with your phone, $12 will be added to your bill if you use this air-bill. You may return using your own courier account (i.e. FedEx, UPS, USPS).

Is there a minimum usage requirement?
Absolutely not! Our rental price is for the rental and does not have any hidden charges!

No Hidden Charges, What do you mean?
When choosing a rental company you need to determine 2 things, actual cost of rental and what are the airtime rates. When renting from TravelWireless, the only thing not included in your $79 rental is the Theft and Loss Protection. You only pay for the minutes you actually use! Compare our Airtime Rates and you will see how low our prices actually are.

Airtime? What do you mean by Airtime?
Airtime refers to the number of minutes you use to make or receive phone calls. These minutes are billed in one minute increments and are rounded to the next full minute. For pricing and comparative shopping click here.

Is Voice Mail extra?
Voice mail is included. When you receive your phone you can set up your mailbox and you will be ready to go. Accessing your messages is billed as a local call. (Note: voice mail is not available with satellite phones, GSM only)

Theft and Loss Protection, what is that?
Theft and Loss Protection is an optional coverage you may choose to protect yourself is the phone should be lost, stolen or broken beyond repair. This coverage is $1/day of the length of rental. Being that this coverage is optional we would like to inform you in advance that should the phone be lost stolen or broken beyond repair you will be held responsible for the replacement value of the phone, typically $399 (depending upon model).

What countries are included in your coverage area?
Click here to view a list of countries and airtime rates.

How good is the coverage for my destination?
Visit gsmworld.com to view your destination’s coverage map.

I do not see Japan listed. Do you rent phones for Japan?
Certainly! Contact us at 1-877-663-8309 or email rainey@travelcurrency.com for more information..

I do not see my destination listed, or my destination is remote and not covered by GSM, what do I do now?
We offer satellite phones for rent as well as the GSM phones. These phones are perfect for remote areas of the world where typical cellular service is not available. Satellite phones rent for $139/wk, $20 per additional day and the Theft and Loss Protection is $6/day. With a satellite phone your airtime is $2.50 per minute when placing calls and free when someone is calling you. The satellite phone will be an international call for those attempting to reach you.

How will the weather affect usage of the satellite phone?
Satellite phones are suitable for most weather conditions, although severe weather (i.e. heavy rain or snow) may diminish the signal strength from the satellite network.

Can I call for support?
Yes, 24 hour technical support is provided from offices in the US, UK and Japan.

I still have some questions, how can contact someone?
We will be glad to assist with any remaining questions you may have. Please call us toll free at 1-877.663.8309 M-F 8:00-6:00 Central Time, or send an email to rainey@threadgillcompanies.com. Please be sure to include your contact information so that we can provide a prompt response.