Policies
and Procedures
Reservations
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To make a reservation, please call us at 1-800-680-8322 and
one of our reservationists will help you find the perfect
vacation home! All reservations are subject to 6.5% North
Carolina state tax, a 6% Village of BHI tax, and a ½%
Brunswick County Tax. You must be 24 years or age or older
to obtain a rental license.
Occupancy
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The maximum number of persons allowed in the vacation home
is designated in the individual home descriptions and on your
rental agreement. Children are counted in total occupancy
unless they are under the age of two. Occupancy represents
the total number of people allowed to occupy the property
inside or outside, daytime or nighttime. Any party exceeding
this number will be immediately evicted without a refund.
Passenger Ferry to
Bald Head Island top
Plan to arrive at the ferry terminal at least 30 minutes prior
to your departing time. Once you arrive at Indigo Plantation
the dockhands will help unload your luggage at the ferry terminal.
The dockhands will place your luggage on a dolly to be loaded
on the ferry. You will then proceed to purchase your ferry
tickets at the window (cost of ferry tickets are not included
in your reservation). During the summer months we provide
valet parking for our guests. You will be mailed a flyer in
advance to display in your windshield and we will be awaiting
your arrival.
Ferry Schedule and Rates
Parking on the
mainland top
There are three parking lots to choose from at Indigo Plantation.
Lot B is $7 per day, Lot C is $5 per day and Lot D is $25
for an unlimited amount of time. During the summer months
when we valet our guests vehicles we will park them in Lot
D, you are welcome to have your vehicles valet parked in lot
B or C at your expense. Please keep in mind that if we valet
your vehicle and you plan an off island excursion during the
week you will need to make arrangements in advance to retrieve
your keys. As valet parking services are only available on
our turn days of Friday and Saturday between the hours of
3-5 pm for arrivals and 8-11 for departures
Bring
Your Best Friend top
There is no need to leave Sparky in a cramped kennel while
you are enjoying the Island! There are homes that welcome
your dog to vacation with you for a designated fee. Pets are
limited to one domestic, house broken dog. Sorry, kitty will
have to find a friend to stay with because cats and other
animals are not allowed. There is a non-refundable pet fee
of $200. This fee should appear on your contract. Let us know
when making your reservation if your furry friend is coming
along. Pets in non-pet homes are strictly forbidden, and will
result in eviction. Pets in pet homes must be registered on
your contract and paid for prior to your arrival.
Payments top
One-half of the total rent is due 14 days after you make the
reservation. The balance is due 30 days prior to the arrival
date. Payments should be made by check, money order or certified
check. For reservations made within 30 days of the arrival
date, payment must be made by money order or certified check.
Personal checks are not accepted within 30 days of the arrival
date. Please remember to put your reservation number on your
check or money order. Please mark your calendar with your
payment schedule, as we do not send out reminders. If any
deposit or portion of the deposit is not received by the specified
due date, your reservation may be cancelled and the property
released for general sale. A $75 bank charge will be assessed
for all returned checks. A confirmation lease agreement will
be mailed, emailed, or faxed to you. Please read the lease
carefully, sign both the first and last page and return it
along with the other appropriate paperwork within 14 days
of making your reservation. Many of you will vacation with
other family members or friends, but only one-person signs
the lease. We hold the leasehold responsible for payment,
and all of the responsibilities spelled out in the lease.
Cancellations
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We understand that sometimes it is necessary to cancel a reservation.
If a cancellation is made at least 60 days prior to your arrival
date, a full refund of deposit money will be issued. In the
event the reservation must be cancelled by the leaseholder
less than 60 days prior to arrival date, deposit money cannot
be returned unless the property is re-rented at no loss to
the owner. If we are unable to re-rent the property, the full
advanced payment will be forfeited. We will make every effort
to re-rent the reserved property for the same time period.
Please note that we offer Travel and Vacation Insurance, which
can help protect your investment in unforeseeable circumstances.
Check-In Procedures
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During
Summer and Value Summer seasons, check-in days are Friday
and Saturday. Please note in each individual property description
which check-in day applies to your vacation home. The check-in
time is 4 p.m. year round and is noted in your rental lease.
With the size and complexity of our homes, our housekeepers
need every minute of the summer season 9 a.m. to 4 p.m. window
to ensure the cleanliness of your vacation home. Please do
not interfere with their work or pressure our staff to allow
you entry before 4 p.m. It is a big job and everyone does
his or her best to get you into a wonderfully clean and inviting
home.
Accommodations
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Bald Head Island Rentals represents the finest and best maintained
homes on Bald Head Island. All homes are individually owned
and reflect the personal tastes of each owner. Every effort
has been made to ensure that our descriptions, rates and amenities
are accurate. However, we cannot be held responsible for changes
made by owners to furnishings, rates, and equipment or printing
errors. Our homes are well maintained and very clean, but
understand that these are unique and intricate homes, which,
just like your own, experience a wide variety of unexpected
breakdowns.
The essence of your vacation is to enjoy yourself, so we will
make every effort to remedy “displeasing” situations
and correct any problems you may experience in a timely manner.
We have a full-time maintenance department ready to serve
you, so please report any inoperative equipment or problems
to our Property Management Department promptly. Please understand
that certain emergencies do take precedence. For after-hours
emergencies, you can call our local office phone number of
910-457-1702 and have the answering service page our property
director. This is for emergency maintenance situations only!
For medical emergencies, dial 911. For non-emergency situations,
please call during office hours or leave a detailed message.
You can expect a courteous and professional staff to help
remedy these situations; however, refunds will not be issued
due to malfunctioning equipment or other guest dissatisfaction.
What
is Provided top
Linens are provided as a courtesy to all renters. Sheets and
towels will be supplied for your use in all vacation homes
we represent. Each home is supplied with the appropriate amount
according to the capacity of the unit. Beds will be made up
with linens, pillows, and bedspread, and towels will be hanging
ready for you to kick your shoes off and relax. Please be
sure all linens stay when you leave.
All of our homes feature standard items, which include the
following: drip coffee maker, toaster, pots and pans, dishes,
utensils, and glassware. A starter pack of toilet paper, garbage
bags, soap, shampoo, conditioner, lotion, dish detergent,
laundry detergent, and paper towels will be placed in the
home for your use. If additional supplies are needed you can
purchase these items at the Maritime Market. Each home comes
equipped with a crib or pack-n-play, and a high chair. If
these items will be needed by your family please let us know
in advance. An additional high chair may be rented for $15
per week, and a pack-n-play for $25 per week.
All units offer a telephone, which enables the caller to make
local calls at no charge. All long distance calls are to be
made collect, charged to your home phone or by credit card/calling
card. No long distance or toll calls are to be charged to
the rental property phone. The telephone number to the property
you have rented is on the front of your rental agreement.
If the telephone service is interrupted, we will make every
effort to correct the problem but cannot guarantee replacement
or repair.
Air Conditioning, Hot tubs, TV’s, VCR’s, porch
furniture, grills, docks, recreational games and equipment,
and the like are furnished as a courtesy by the owner and
are not guaranteed. Refunds will not be given due to breakdown.
Rental
Homes for Sale top
In
the event that the property you are renting is on the market
for sale, we may find the need to show the property during
your stay. We will make every effort to schedule the showing
at a convenient time and not interrupt your vacation.
Construction
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Bald
Head Island is a growing resort community and new construction
is evident throughout the area. If you rent a home near new
construction, please be tolerant of the possible additional
noise and other concerns. Please realize that this situation
is a matter beyond our control. Sorry, no refunds or moves
will be made.
Golf Cart Regulations
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You
must be at least 16 years old and possess a valid driver’s
license to operate a golf cart on Bald Head Island. Golf carts
are subject to all laws applicable to operation of a motor
vehicle on a public road. These laws are enforced by the Bald
Head Island Police Department. All of our homes are equipped
with either one or two golf carts. If additional carts are
needed, you may rent carts by the hour, day, or week from
Island Passage 910-457-4944. Or call our office at 800-680-8322
and our reservationist will be glad to call and reserve a
golf cart for you.
Bald Head Island
Marina top
Boat
slips may be rented by calling the dock master at 910-457-7380
or use VHF Channel 16.
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