Personal Injury is covered in most cases through Registration Third Party Insurance.

We strongly recommend that all people travelling in New Zealand take out Personal Travel Insurance.

All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$5,000 (the excess) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break-in, vandalism. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not each rental.

The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if we are successful in recovering the cost of the damages from the Third Party. Please note that Third Party Claims can take months to resolve.

Please see the EXCLUSIONS section below, whereby all Excess Reduction cover will be made void.

The NZ$5,000 excess can be reduced, in most circumstances, by the purchase of Excess Reduction Option 1 or Excess Reduction Option 2.

Vehicle	Cost per day	Excess is reduced to:
2WD Campervans	$18 (max charge $900)	$2,500

Vehicle	Cost per day	Excess is reduced to:
2WD Campervans	$20 (max charge $1000)	$2,500

With Excess Reduction Option 1 the hirer is responsible for the first NZ$2,500 of ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental.

Vehicle	Cost per day	Excess is reduced to:
2WD Campervans	$35 (max charge $1,750)	$220

Vehicle	Cost per day	Excess is reduced to:
2WD Campervans	$38 (max charge $1900)	$0

With Excess Reduction Option 2 the hirer is responsible for:

BRITZ: the first NZ$220 of ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle, including single vehicle accident, overhead and underbody damage, towing and recovery costs, theft, fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental.

MAUI:The hirer will not have to pay any excess at all for damage to the vehicle or property of a third party.(Exceptions apply in the EXCLUSIONS section below

TIP: Excess Reduction Option 2 is included in the All Inclusive Rates.


Where PCO is taken out with Britz at a flat rate of NZ$40 per rental in addition to Excess Reduction Option 2, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a third party.

TIP: PCO is included in the All Inclusive Rates.

DISCOVERY CAMPERVANS STRONGLY RECOMMENDS OUR CUSTOMERS TO TAKE EXCESS REDUCTION OPTION 2 AND PREMIUM COVER OPTION (BRITZ) FOR TRAVEL WITH COMPLETE PEACE OF MIND.

Exclusions:

Standard Excess, Excess Reduction Option 1 & 2 and PCO,
Do not cover the following:

1. Any water related damage, which includes but is not limited to:
   
   • any vehicle submersion
     
   • creek or river crossing
     
   • driving through low plain flooded areas
     
   • beach driving
     
2. Personal belongings: we recommend the hirer does not leave valuables in the vehicle and that they take out personal insurance.
   
3. All Excess Reduction is void if the terms of the Rental Agreement are breached. The hirer will be responsible for the total cost of any damage. This will also include any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.
   
4. The incorrect use of fuel (fuel being diesel or petrol). The hirer will be responsible for any associated cost.
   
5. The cost to retrieve or recover a vehicle which has become bogged, regardless of the Excess Reduction Package taken.
   
6. The cost to replace keys which have become lost, or retrieval of keys which have been locked in a vehicle.

Vehicle Security Deposit (Bond)

On pick up of the vehicle, a Vehicle Security Deposit is payable. The amount is determined by the Protection Package selected (refer to the FOR YOUR PROTECTION section).

• If you do not take Excess Reduction Option 1 or Excess Reduction Option 2, the Security Deposit is NZ$5,000 payable by cash, Traveller’s Cheques, or credit cards. Should the Deposit be paid by credit card, the amount will be debited to your account immediately.
  
  Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Britz/Maui does not accept any liability for variances up or down. Should the Deposit be paid by cash, a cash qualification process will apply.
  
  
• If Excess Reduction Option 1 has been taken the Security Deposit is NZ$2,500 payable by cash, Traveller’s Cheques or credit card. If paid by credit card, authorisation will be gained for the NZ$2,500 Security Deposit. Should the Deposit be paid by cash, a cash qualification process will apply.
  
  
• If Excess Reduction Option 2 has been taken the Security Deposit is NZ$220 is payable by cash, Traveller’s Cheques or credit card. Should the Deposit be paid by cash, a cash qualification process will apply. If paid by credit card, authorisation will be gained.

The Security Deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (Fuel being petrol, diesel and LPG gas).

Britz/Maui reserve the right to retain a NZ$125 soiling fee if the vehicle is not returned with the interior in a clean condition. The toilet and waste water tank (if applicable) must be emptied prior to the return of the vehicle, or an additional NZ$125 soiling fee will be retained. Except where the customer has purchased PGO and/or PFO, failure to return the vehicle with full petrol, diesel and/or LPG tanks will result in refill charges. Petrol, diesel and LPG gas refill charges will be advised upon return of the vehicle.