It is our goal at Splendid Greetings to make shopping as
easy and enjoyable as possible. We want your experience
with our site to be as easy and enjoyable as possible!
If you don't find what you're looking for or need additional
help, our customer service department is here to assist
you. Please send us an email (cs@splendidgreetings.com)
with as much information as possible about the nature of
the difficulty you are experiencing, and we will respond
promptly!
Getting status on an order
To find out your order status, simply login to our website
using your username and password. When logged in click on
My Account. There you'll see the order status information,
and if it's been updated.
If you have just placed your order with us, but have not
shown any record of your order, don't worry. Merchant Server
sometime takes a few minutes to receive and process orders.
Please be assured we are doing all we can to expedite your
order. You can contact Customer Service at cs@splendidgreetings.com.
Please don't replace the order without confirming status
with us; otherwise you may end up with duplicate shipments.
Corporate Services
Put the strength of the SplendidGreetings.com brand to
work for you. We offer your organization the opportunity
to deal directly with us for all your greeting card purchasing
needs. We understand the importance of choosing business
partners wisely. As the strongest brand in the floral industry,
we can work with you to develop programs that help you rise
above your competition.
Bulk Orders
We offer special pricing on bulk orders of 500 pieces or
more. Sending greeting cards from SplendidGreetings.com
is the perfect way to get noticed by prospective clients
or to thank existing customers. Whether you're sending 50
pieces to clients in New York, or 10,000 pieces to customers
around the world, SplendidGreetings.com has a program that's
right for you. For more information on bulk orders, please
send us an e-mail.
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Corporate Accounts
We offer ongoing discount programs based on volume that:
add value to your current employee benefits program.
save your corporation time and money.
We offer programs that can be tailored to your needs. For
more information, and to help us determine the best program
for you, please send
us an e-mail. Include your company name, size, and an
estimated annual number of orders.
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Shipping rates and policies
Each of our catalog merchants has their own Shipping
Rates and Policies, which can be found by clicking on
the link in the right navigation bar called Shipping Information.
If not, you can contact the catalog merchant directly
for information on their Shipping Rates and Policies.
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Shipping to international customers
All of our merchants offer non-continental shipping,
international shipping, or shipping to Canada. We now
offer international shipping to Canada, Latin America,
Europe, & Asia.
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Need to change my address or e-mail
You can change any information about you very easily
by going to Your Account (at the top of every page). From
there you can edit your account information:
Billing address
Shipping address
E-mail address and password
Credit card info
Telephone number
and more...
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Password problems / Can't sign in
We ask for your password when trying to check out or
to view any personal information. This is the password
you entered when you created your Splendid Greetings account.
Some customers get this error message "The password
and e-mail address you entered did not match any accounts
we have on file". If you are certain that you have
an account with us, chances are you're just not using
the right password. Or you may have forgotten it.
If you've forgotten your password, just click on the
link I don't remember my password. We'll ask you some
questions to verify who you are: (first name, last name
and ZIP code) - make sure you type them exactly as when
you created your account. Was it "Bob" or "Robert"?
Was the ZIP code for home or work? Was it the 5 digit
ZIP code or the ZIP+4. We'll create a new password and
e-mail it to you (but make sure you change it back to
something you'll remember).
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If you didn't find the answer to your question or if
there is anything else that we can assist you with, please
send an e-mail to our Customer
Service. We strive to respond to all inquiries
within 24 hours.
