I purchased my ticket from a travel agent. Can I refund it on nwa.com?
I will not be able to use my non-refundable Northwest Airlines paper ticket or E-Ticket. Am I eligible for a refund?
Effective August 22, 2003, a wholly unused non-refundable ticket may be exchanged towards the purchase of a new non-refundable ticket. The ticket may be exchanged up to a one year from the date of the first flight on the original ticket. However, the value of the original ticket remains non-refundable.
Fare difference and any applicable change fees may apply per the fare rules. If the new itinerary has a higher fare, the fare difference will be collected along with the change fees. If the new itinerary has a lower fare than the original ticket you will receive a credit voucher for the residual amount less any fees, which may be applied towards the purchase of future travel on Northwest Airlines.
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What is your Customer First policy on canceling reservations?
Under our Customer First Guidelines, you may cancel your reservation by the end of the next day (Midnight Central Time) after your purchase was made. To cancel, please contact Northwest Reservations at 1-800-225-2525. If you don't cancel, however, you will not receive a refund unless you have purchased a fully refundable fare. Please also note that we do not accept cancelation notices via the web.
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Can I transfer my unused ticket to my family or a friend?
Tickets are non-transferable.
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I exchanged my WorldPerks miles for a ticket and I will not be able to use it. What should I do?
You may cancel your reservation and redeposit the miles on nwa.com. Visit View/Change Reservations or click here to access your reservation. An administrative fee of 50 USD applies to redeposit miles to your WorldPerks account.
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How do I obtain an adjustment related to a trip where I had tickets in First Class or World Business Class but flew in Coach class?
Please send us the passenger receipt coupon related to your trip, as well as your boarding passes along with a brief summary of facts. Our address is:
Northwest Airlines, Inc.
C6591 - Passenger Refunds Dept.
7500 Airline Drive
Minneapolis, MN 55450-1101
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I had a non-refundable round-trip ticket and only used half of the ticket. Can I get a refund for the unused segments?
No. The one-way fare for the segments that you actually flew would probably have been higher than the price paid for the round-trip ticket, and would result in no residual value. Also, since the ticket was partially used, the unused portion may not be applied towards the purchase of a new ticket.
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I had a voucher (TCV-Transportation Credit Voucher) that I received from Northwest Airlines, and now I cannot find it. Can you replace it?
TCVs are documents that cannot be replaced, as stated in the Terms and Conditions printed on the back of all TCVs.
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I purchased my ticket from a travel agent. Can I refund it on nwa.com?
If your ticket was purchased for a published unrestricted fare, you may refund it on nwa.com. Otherwise, please check with your travel agent as restrictions may apply.
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