Technical Support
Each electronic worksheet has usage
documentation already included within purchase packages. This
documentation is designed such that you will not normally need any
further assistance from Hawaii Marine to use the package.
However, besides documentation included
with electronic worksheets, we do provide tech support on a prepaid
hourly basis.
This support is designed to help you to
get up and running on an existing electronic document or in creating a
new one.
Technical support services must be
prepaid. Please prepay the amount of hours you expect to be
helped. Unused hours will be refunded back to you. If
additional hours are required another prepayment must be made for
them. A one hour minimum payment is required. Prepayment is
set up to be instantaneous and easy by using the following payment
options:
Standard $75/hour
Rush
$100/hour
Alternatively, you may pay through
check. With this option you must wait 10 days after our receipt to
allow for bank processing. This applies to domestic United States
checks. Allow twenty days for international check payments to
clear the bank.
After you have prepaid for our services,
you may call us at your own long distance expense or work through
email. Any contact time, whether it be by phone or email will be
deducted from your prepaid fees.