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SHIPPING OPTION TERMS
We ship most items via USPS (United States Postal Service) or Federal Express. We will not tell you "it's been shipped" unless it has.
USAPackages are insured, shipped ground and you should expect to receive them in 3-5 business working days. That is NOT including they day you ordered or the day it shipped. Because of the value, someone will need to sign a receipt for the package. Each piece of jewelry is wrapped, then boxed, then bubble wrapped, then placed in a shipping container. If we are shipping to you at work or at a business, most delivery agencies are now instructed NOT to deliver a package addressed to a person if the name of the business is not on the envelope or package. If you are shipping to an address other than your billing address, it can take several extra days. Your credit card company will NOT authorize shipment of a 'card not present' transaction for jewelry to an address they do not have on record. They have no idea if the order was truly placed and approved by you. We get 5-10 of these orders a day and they DO NOT ship. We have had fraud attempts for as little as ten dollars. I understand you want it shipped to yourself at work or your mother as she is home. All you have to do is call your credit card company and let them know. If we attempt to process your order and your card is shut down until you call it is their doing, not ours. They didn't know you were shipping a $500 item to your sister. If it is that big an issue that you do not want your credit card company to know where you are shipping something, mail your order in with cash or a Postal Money order. Credit Card fraud is very simple. When you used your card at the gas station, the restaurant last night or the store at the mall, someone may have scanned your card on a portable scanner, written down the information or swiped it twice. The second time for themselves. Next, they order anything the want, charge it to you as they have all your information. Then, they send it as a gift to them self, a business, you at another address or you at your address and have a technique to have it redirected to them! Often they include a note about how it is a gift and they need it quickly, or the wedding is soon or it's a religious gift. Credit card fraud is legal and a well respected profession in some countries. So good, that some have adopted USA style zip codes so that they can address something to you at your home but it really goes to them.
International & CanadaPackages entering other countries from the United States are receiving more scrutiny than ever. It will still be to your country in 2-3 days, but it will take longer for them to X-ray, open, examine and test the contents than it used to. Your local Customs or Tax Agency may assess you an import duty or tax for your purchase. When you buy something from a retail outlet within your country, the merchant has already paid it and has built it into the price. To save a weeks worth of time, you should fax/email/mail a copy of your last months credit card statement. We will ship to the address shown on the statement only. Sorry. If you want a different shipping address, notify your bank and ask them to notify us. They will not cooperate with us if we call them due to your privacy laws. You need to call them, notify them, ask them for a force code, give us the code and we will call them to verify. Your credit card company makes the rules, not us. If your ISP address does not match the shipping address, we will either not ship, wait 30 days or wait for a response from our email. If you are ordering from the following countries, we will contact you for your bank information and Customs ID, normally a photocopy of the front and back of the credit car will work. Sometimes the bank will required a copy of your last billing statement and your national ID card.. -
CREDIT CARD SECURITYAnyone using your credit card without your permission will be prosecuted to the fullest extent of the law and we will cooperate with the FBI to ensure your identity and credit protection. There is a special international "White Collar Crime Task Force" that works 24/7 specifically on internet fraud. Every email sent can be traced to the computer and hard drive it originated from. (Anonymous email accounts can be traced by highly trained FBI agents & amazing 16 year olds. Formatted and wiped hard drives are nothing to crack for a person trained to read between the platters!) We verify IP through ARIN, your billing address and phone number through your bank, and your delivery address through public records. If you see a charge on your statement that is not familiar, call us and we will track it for you. If it is still not your charge, we will immediately credit you and cooperate with your bank and law enforcement to protect your account integrity. Please understand, once that process starts, it cannot be reversed. Should you later learn a spouse, teenage child or significant other used your card, it gets very messy and will leave a permanent record. The phone lines and postal service are Federal jurisdiction and may have serious implications on passports, government jobs, military, schools, loans, etc. at the very least. If you find a charge on your card or suspect someone has your number, you need to file a report with your police department immediately. (If you do not and you have many charges, the bank will wonder why you didn't...) You will then want to notify the credit card bureaus and Social Security to be sure no one is applying for an account or address change in your name and place a fraud alert on your name and SS#. The alert means any company that checks your credit knows your information was stolen and they have to contact you by phone to authorize new credit. Equifax 1-800 525-6285 If you have concerns with using your credit card for an online transaction and it being secure, consider the top five sources of identity theft based on the latest USA Federal Trade Commission's Identity Theft report -
GOLD CONTENTAll gold, silver and platinum that we sell complies with FTC regulations. Plumb gold is at least 14kt and not melted down scrap gold. 9kt gold cannot be called 'gold' in the United States. White gold and platinum from Ireland does not contain nickel as the coloring agent, they use paladium and rhodium. We use 95% platinum (not 40-50% found in other stores). Our sterling silver does not contain lead or nickel. |
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