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Ordering Information

Ordering
Information
We offer secure encrypted online ordering but cheerfully accept toll free telephone orders at 1-866-4puppets Monday-Friday between 9a.m.-5 p.m. Pacific Standard Time (PST). You may call in an order 24 hrs a day and leave all of your pertinent information on our secure voicemail. Orders for in stock merchandise received before 12:00 noon PST will be processed and shipped that same day. Orders received after 12 p.m. PST will be shipped the following business day. Only orders that are phoned in and need to be expedited will be reviewed for any special processing after this stated time frame. We are unable to ship items on the weekend.

Purchase Orders PuppetUniverse.com, Inc is excited to announce that we will extend a 5% discount to all education and church groups for advanced purchase payments made by check or money order. If you are unable to prepay, we gladly accept approved purchase orders. All accounts are due upon receipt with a maximum of 30 days to pay. Overdue accounts are subject to a service charge of 1.5% per month.
Checks & Money Orders

Along with all major credit cards, PuppetUniverse.com, Inc gladly accepts checks and money orders. Please note that all funds must be drafted in U.S. Dollars due to fluctuations in foreign currency exchange. The easiest way to do this, if you are an international customer, is to purchase an international money order and send it in with your order confirmation.

Our physical address is:

14123 93rd Ave SE
Yelm, WA 98597
Fax: 360-400-2186

Gift
Certificates
Gift Certificates may also be purchased and redeemed for any product that Puppet Universe sells. Gift certificates have no expiration date.

Sales Tax Sales tax: Add 8% for all Residents of Washington State

Shipping

Puppet Universe is constantly striving to provide our customers with the best selection of shipping options available on the internet today! As a service to you, all shipping options for UPS and standard options for US Mail are made available for your selection. This means that you have full control over the rate that you will pay as well as the time it will take to receive your order. We are happy to work with you to facilitate any reasonable request for your shipping needs. As another savings for our domestic clients, Puppet Universe offers free ground shipping in the Contiguous United States for all orders over $100.

International Orders

Now our international customers are able to select the appropriate shipping cost for their orders! All shipping charges are calculated based on United States Postal Services rates for all locations listed in our check-out data base. These rates are for USPS Air Parcel Post and are automatically insured up to a value of $500 USD. Puppet Universe will work diligently to provide our international customers with the best shipping rates possible. Please allow 3-4 business days for processing international orders. If you have special shipping needs or if your order is quite large there may be different options available to you. E-mail Customer Service if you have any questions about shipping or call us at .1-360-400-1236.

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