Purchase Orders
Gladly Accepted!!
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Policies |
| Our Return
Policy |
A 90-Day Money-Back
Guarantee:
is what we offer with most of our products. In most
cases, the return policy includes a Full Refund (minus
the shipping charges). This page outlines our general
Return Policy.
Within the first 90 Days in your possession,
you may return your item for any reason. If that is
your desire, you first need to Contact Us and tell us
of your issue. We will try to resolve it for you. If
that is not possible, you can send your item back for
a refund. We will communicate with you via email or
phone to insure that you have our shipping address for
returns.
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Guarantee
Policy |
We are all about customer service and
smiles. Your satisfaction
is 100% guaranteed for products purchased
through this web site. In order to get your refund, we
must receive your item in PERFECT CONDITION,
including all of the original packaging
and sales receipt or packing
slip within 90 days. You must
pay your own shipping charges when sending back an item.
When we receive your item and we make sure it is in perfect
condition, we will issue you your refund.
We guarantee
our products against defects in material or workmanship
for one year from the date of purchase. All product returned
to PuppetUniverse.com will be exchanged
or promptly refunded upon the receipt of the defective
or unwanted merchandise, simply contact us, send it back,
and we'll handle the rest as long as it meets the conditions
above. |
Privacy
Policy |
PuppetUniverse.com is
committed to respecting
the privacy and rights of our customers and all visitors
to our web site. We take this matter very
seriously, and have instituted many policies
and procedures to insure that none
of your privacy rights are ever violated.
When you place orders or access your personal information,
we offer the use of a secure server. All sensitive/credit
information supplied by you is transmitted via Secure
Socket Layer (SSL) technology and securely stored in Puppet
Universe's database. At Puppet Universe we believe in
a noninvasive approach to the Internet. Your
information stays with us, will never be sold
and is only used to better serve you in the future.
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at Puppet-U