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Our Return Policy

A 90-Day Money-Back Guarantee:
is what we offer with most of our products. In most cases, the return policy includes a Full Refund (minus the shipping charges). This page outlines our general Return Policy.

Within the first 90 Days in your possession, you may return your item for any reason. If that is your desire, you first need to Contact Us and tell us of your issue. We will try to resolve it for you. If that is not possible, you can send your item back for a refund. We will communicate with you via email or phone to insure that you have our shipping address for returns.

Guarantee
Policy
We are all about customer service and smiles. Your satisfaction is 100% guaranteed for products purchased through this web site. In order to get your refund, we must receive your item in PERFECT CONDITION, including all of the original packaging and sales receipt or packing slip within 90 days. You must pay your own shipping charges when sending back an item. When we receive your item and we make sure it is in perfect condition, we will issue you your refund.

We guarantee our products against defects in material or workmanship for one year from the date of purchase. All product returned to PuppetUniverse.com will be exchanged or promptly refunded upon the receipt of the defective or unwanted merchandise, simply contact us, send it back, and we'll handle the rest as long as it meets the conditions above.
Privacy
Policy
PuppetUniverse.com is committed to respecting the privacy and rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted many policies and procedures to insure that none of your privacy rights are ever violated.

When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information supplied by you is transmitted via Secure Socket Layer (SSL) technology and securely stored in Puppet Universe's database. At Puppet Universe we believe in a noninvasive approach to the Internet. Your information stays with us, will never be sold and is only used to better serve you in the future.



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