Frequently Asked Questions.
Cookies - A temporary or session cookie is stored on your computer during your current browsing session. It is automatically deleted from your computer when you close Internet Explorer.
Why book with Us? - By pre-booking your parking with us you save £££'s compared to just turning up and parking. Most on-airport car parks charge a premium if you just turn up and park. Our pre-booking rates offer savings of up to as much as 50%. On average you can save over 20% by simply making a couple of clicks before you fly.
Availability - Our booking process checks the car park live availability. This allows us to confirm your booking on-line. Car Park to Airport - The time shown on the car park availability page is the approximate travelling time between car park and airport.
Credit Card Safety - Our Site has been fully tested to ensure all transactions are secure. We have processed many hundreds of bookings without a single security issue. In the unlikely event of your credit card being abused as a result of shopping on our site we guarantee to reimburse 100% of any loses you incur. We will reimburse the first £50 of your loss as, legally, the credit card issuer must repay the rest. However, in the unlikely event of an error occurring we will handle the whole process on your behalf. The purchase area of our site is secure; this means that we utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event it is intercepted by someone else.
Customer Relations - If you have any problems with the service at the car park or reservation centre then please call our Customer Service team on 0870 737 7678. Alternatively, email us.
Dates & Times - The Departing and Returning Dates and Times displayed on the Availability page are the dates and times of arrival and return at the car park.
Directions - Directions of how to find the car park can be found on by clicking the information page. This is displayed on the car park availability page. Once you have completed your booking, car park directions along with arrival and return procedures will be included with your confirmation.
Quotes - Please use our on-line ‘Get a Quote’ option to obtain the latest availability and prices. Unfortunately we are unable to give a quotation by email. We are committed to providing the highest standards and the best choice of car parks, at the best prices. We continually review our car parks and prices. There are likely to be some special offers where prices go down and in some circumstances prices may go up. You can use our on-line quotation system to obtain prices at any of our featured car parks or if you prefer call our call centre between 09:00 - 21:00 Monday to Friday and 09:00 - 16:00 Weekends and Bank holidays on 0870 737 7678.
Saving - The saving displayed on the car park availability page is the difference between the standard rate and your booking rate.
Payment details - In order to qualify for the pre-booking savings offered by us customer must pre-book and pay in full for departure. Payment must be made in full at the time of booking. We accept all major debit and credit cards. Please note that our web site is fully secure. If you would prefer not to enter your debit/credit card numbers then please call reservations to make your booking. 0870 737 7678
