ABOUT
US
Thank you
for visiting FavorsForever.com. We are determined to provide the
highest quality products and the best customer service experience
possible. FavorsForever.com has been proudly providing elegant
wedding favors for since 2001. We provide personalized service
that allows you to provide input during every phase of your order
- from product selection, personalization, design, production,
and delivery.
With FavorsForever.com
your order is our number one priority, and we treat it that way.
We are located in Carlsbad, California, serving customers throughout
the entire U.S.A.
How to
contact us:
By Mail:
Sweet Reflections, Inc.
2101 Las Palmas Suite E
Carlsbad, CA 92009
Tel Toll
Free: 1-866-5-FAVORS
Fax: (760)
476-0250
Web:
www.FavorsForever.com
Email:
info@1weddingfavor.com
Customer
Service Hours: 9:00am - 5:00pm (Pacific
Time) Monday - Friday
PAYMENT
POLICY
We accept Visa and Mastercard. Or you may send a money order for
the total amount of the order, including shipping, to the address
above. Please allow an extra 2 weeks for us to process orders
placed by money order.
RETURN
POLICY FOR PERSONALIZED ITEMS
Personalized items, all chocolate and candy items, or orders made
to order are nonrefundable. We are not responsible if you provide
the wrong date or misspell text, so please verify your dates and
spelling of the text content very carefully. Shipping charges
are nonrefundable. If we made a printing error, the product will
need to be returned to us. All requests for refunds must be communicated
to us within 7 days of receiving the order. We will either reprint
the customers order to their specifications, or refund their purchase
price. If they pay with a credit card, we will "credit"
their card for the amount of their purchase in a timely manner,
or issue them a refund check if they paid by money order. Cancellations
must be made within 24 hours of placing your order. In an effort
to provide the best quality product, we reserve the right to modify
our wrapper designs at any time without notification. All returned
merchandise must be shipped prepaid freight. No refunds are given
past 30-days of purchase date.
RETURN
POLICY FOR NON-PERSONALIZED ITEMS
All requests for refunds must be communicated to us within 7 days
of receiving the order. There is a 20% handling charge on all
returns. Shipping charges are nonrefundable. Your order must be
returned in its originally boxed condition. Please contact us
before doing so, so that we may give you return shipping instructions.
If customers pay with a credit card, we will "credit"
their card for the refund amount in a timely manner, or issue
them a refund check if they paid by money order. Cancellations
must be made within 24 hours of placing an order. Defective products
can be returned for replacement of the same exact product, without
a restocking fee being assessed. All returned merchandise must
be shipped prepaid freight. No refunds are given past 30-days
of purchase date.
PRIVACY
POLICY
We have created this privacy statement in order to demonstrate
our firm commitment to privacy. The following discloses our information
gathering and dissemination practices for this website.
This site
may contain links to other sites. Sweet Reflections is not responsible
for the privacy practices or the content of such Web sites.
Our site uses
an order form for customers to request information, products,
and services. We collect visitor's contact information (like their
email address) and financial information (like their account or
credit card numbers). Contact information from the order form
is used to send orders and information about our company to our
customers. The customer's contact information is also used to
get in touch with the visitor when necessary. We do not sell information
collected from our visitors/customers.
Users may
opt-out of receiving future mailings; see the choice/opt-out section
below. Financial information that is collected is used to bill
the user for products and services. No customer information is
shared with any other firm or entity in any form.
SECURITY
This site has security measures in place to protect the loss,
misuse and alteration of the information under our control. SSL
is used to transfer sensitive information.
Choice/Opt-Out
This site gives users the following options for removing their
information from our database to not receive future communications
or to no longer receive our service.
You can send
email to remove@sweet-reflections.com
You can send
mail to the following postal address:
Sweet Reflections, 2101 Las Palmas Suite E Carlsbad, CA 92009
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