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Venus-Passion Ltd
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About Us Venus-Passion Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@venus-passion.co.uk.

Our Contact details:
Venus-Passion Ltd
P.O Box 50 Snodland Kent ME6 5WE UK
Phone: 0870 0203445
Fax: 0870 005 6316
Email: info@venus-passion.co.uk
VAT Reg:GB823647815
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Matercard and most major debit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
Shipping And Handling Shipping costs are free to anywhere in the world
Delivery Schedule We will normally send your order to you in 2 business days . International orders are generally received in under 14 days. All made to measure Lingerie will normally be despatched within 21 days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Reaching Us If you need to reach us, please email us on info@venus-passion.co.uk, alternatively, you can call on 0870 020 3445 International +44 870 020 3445 or fax us on 0870 005 6316 or write to us at P.O .Box 50 Snodland Kent ME6 5WE England.
Privacy Policy Venus-Passion Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
Data protection:
We store and process customer data in accordance with the current legal requirements of the Federal data protection law, the telecommunications laws and the teleservices protection law.

You are entitled to receive information and to amend, block and delete your stored data. Please contact info@venus-passion.co.uk or send us your request by post or fax.
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Right to cancel: You can cancel and withdraw from your order within 7 days of receiving your goods. No reason is necessary for the withdrawal, which may be given in writing (an e-mail will suffice) or by returning the goods at your own cost.We would reccomend you obtain a receipt of posting. This right will have been fulfilled if you return the goods before the expiry of this period to:


Venus-Passion Ltd, P.O Box 50 , ME6 5WE Snodland Kent

We will pay the costs of returning goods when faulty or where the wrong items have been sent.

Please note that the telesales law forbids the return of certain goods. For Hygiene reasons we are unable to accept the return of briefs,thongs or bodies where the hygiene strip has been removed.

Guarantee:
The guarantee is given in accordance with legal requirements. Any additional guarantee statements are contained in the product descriptions. Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery.


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