| Live
Chat Support
Opening
Hours: 24 hours, 7 days per week. Welcome
to Live Chat Support!
This service lets you chat with our live chat operators. Now
you have a better way to get help faster and more efficiently!
You will need to download and install ICQ to communicate with
our live chat techs! ICQ is available
at http://www.icq.com/download/
and is completely free. Once you have installed ICQ, click
on "ADDME" to add our techs to your personal IM
client. Then, whenever you need support, you can simply chat
to our techs! It doesn't get any easier than that.
ICQ® supported platforms: Windows 98/2000/Me/XP/Mac.
| Live
Operators |
UIN |
Live
Status |
Add |
| Ashley
B. |
300772025 |
 |
 |
| Dijo
T. |
242559147 |
 |
|
| Jase
P. |
194037608 |
 |
|
| James
J. |
286188997 |
 |
|
| Michael
B. |
229665133 |
 |
|
| Merlin
M. |
237607975 |
 |
|
To
chat to our live chat operators, you must download
and install ICQ!
Available at: http://www.icq.com/download/
(Windows 98/2000/Me/XP/Mac) |
|
Important Notice
1. Our live chat technicians are
ONLY trained to cover: Support
& Sales Issues. If you have
a query outside this department (e.g. billing, domain
renewals, cancellations), you must open
a ticket. Our support techs are not trained
and do not have the required tools to deal with
issues outside their department.
2. During peak hours, you will be put on hold for longer than normal periods due to a higher number of users requesting this service. Unless an issue is absolutely urgent, you should request support during off-peak hours or use email support. Generally, peak hours are between 9am-3pm (-5 GMT).
3. Our live technicians are trainees. We are training them to serve you in the best possible way. There will be questions our technicians will not have an answer for, however, with your support and patience, our technicians are continually learning and developing their skills in order to serve you better.
If you have feedback regarding a live technician,
feel free sending it directly to the supervisor.
You can contact the supervisor from within the customer
support center.
Thank you for your patience and we look forward to serving you!
- LYPHA.com Management
|
|
Additional Support
New Customers: If you are an existing Lypha.com
customer and require assistance setting up your account, please
visit the Customer Support Center
where you'll find comprehensive manuals, tutorials, flash
guides and FAQ's.
Existing Customers: If you need support with
your account, please open a open a ticket. Our staff is standing by 24 hours per day, 7 days
per week to assist you. This method guarantees fast response
times.
|
