ABOUT US

Thank you for visiting FavorsForever.com. We are determined to provide the highest quality products and the best customer service experience possible. FavorsForever.com has been proudly providing elegant wedding favors for since 2001. We provide personalized service that allows you to provide input during every phase of your order - from product selection, personalization, design, production, and delivery.

With FavorsForever.com your order is our number one priority, and we treat it that way. We are located in Carlsbad, California, serving customers throughout the entire U.S.A.

How to contact us:

By Mail:
Sweet Reflections, Inc.
2101 Las Palmas Suite E
Carlsbad, CA 92009

Tel Toll Free: 1-866-5-FAVORS

Fax: (760) 476-0250

Web: www.FavorsForever.com

Email: info@1weddingfavor.com

Customer Service Hours: 9:00am - 5:00pm (Pacific Time) Monday - Friday

Order Processing and Shipping:
We only ship chocolate Monday, Tuesday and Wednesday. All chocolate orders are shipped via FedEx Express service (please allow 7 business days for processing). All shipments require signature at the time of delivery. No package will be left at the place of delivery unless it is signed for. Shipping with no signature request is possible upon customer request, however, we are not responsible for packages shipped with no signature request. Mint tins, life savers and non-personalized items are shipped via FedEx Ground Service (3-5 business days). All chocolate shipments are shipped in insulated boxes, with gel ice during the summer months. Shipping charges are calculated at the time of checkout.

PAYMENT POLICY
We accept Visa and Mastercard. Or you may send a money order for the total amount of the order, including shipping, to the address above. Please allow an extra 2 weeks for us to process orders placed by money order.

RETURN POLICY FOR PERSONALIZED ITEMS
Personalized items, all chocolate and candy items, or orders made to order are nonrefundable. We are not responsible if you provide the wrong date or misspell text, so please verify your dates and spelling of the text content very carefully. Shipping charges are nonrefundable. If we made a printing error, the product will need to be returned to us. All requests for refunds must be communicated to us within 7 days of receiving the order. We will either reprint the customers order to their specifications, or refund their purchase price. If they pay with a credit card, we will "credit" their card for the amount of their purchase in a timely manner, or issue them a refund check if they paid by money order. Cancellations must be made within 24 hours of placing your order. In an effort to provide the best quality product, we reserve the right to modify our wrapper designs at any time without notification. All returned merchandise must be shipped prepaid freight. No refunds are given past 30-days of purchase date.

RETURN POLICY FOR NON-PERSONALIZED ITEMS
All requests for refunds must be communicated to us within 7 days of receiving the order. There is a 20% handling charge on all returns. Shipping charges are nonrefundable. Your order must be returned in its originally boxed condition. Please contact us before doing so, so that we may give you return shipping instructions. If customers pay with a credit card, we will "credit" their card for the refund amount in a timely manner, or issue them a refund check if they paid by money order. Cancellations must be made within 24 hours of placing an order. Defective products can be returned for replacement of the same exact product, without a restocking fee being assessed. All returned merchandise must be shipped prepaid freight. No refunds are given past 30-days of purchase date.

PRIVACY POLICY
We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website.

This site may contain links to other sites. Sweet Reflections is not responsible for the privacy practices or the content of such Web sites.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. We do not sell information collected from our visitors/customers.

Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services. No customer information is shared with any other firm or entity in any form.

SECURITY
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. SSL is used to transfer sensitive information.

Choice/Opt-Out
This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

You can send email to remove@sweet-reflections.com

You can send mail to the following postal address:
Sweet Reflections, 2101 Las Palmas Suite E Carlsbad, CA 92009