Support Process

DevPartner and DriverStudio Support Resolution Processes

If you have a question or problem with any product of the DevPartner or DriverStudio product lines, you are encouraged to use the following resources as a preliminary option:

• The product documentation
• The product's built-in Help topics
• Any ReadMe or technical notes provided with the product
• Our online searchable knowledge base (login required)

When submitting an issue, you can use any of the following methods:

• E-mail to nashua.support@compuware.com (Free to all customers)
• Submit via our online incident reporting form (Free to all customers)
• Phone at (888) 686-3427 (Free for installation issues, or if you have a priority support contract)

Whenever your issue is received by an analyst, it is assigned a unique identification number. This number will be used to keep track of all exchanges and activities regarding your issue. The issue will be assigned or directed to a specialist on the product in question.

To help expedite the response and investigation process, you should always include your serial number with any submission. You can also help the process by being sure that you include all of the following information:

• Your name
• Company name
• Phone number
• Email address
• Product version and build number
• Operating system and version number
• Applicable compilers and version numbers
• Description of the problem and any error messages