Frequently Asked Questions

1. Is this installed on my web server?
   Yes, all Interspire products are installed directly on your web server, which means no monthly fees and no transaction, email fees etc. Each product has a simple step by step installation proce...


2. Do I need root access to install this?
   No, you do not need root access to install any Interspire product, just FTP access.


3. Can I private label this product with my own colors, logo etc?
   Ofcourse! You can change the colors, logo and everything else. It's 100% rebrandable. This has been Interspire's policy ever since we started. Upon purchase, all files will be given to you to customiz...


4. Can you install this product for me?
   Yes, we offer free installation for all our products. Simply post a support ticket after your purchase with your URL, FTP and Database details (If required) and we'll take care of the rest.Free instal...


5. Can this product be easily translated into various languages?
   Yes, this product contains a language file that contains all the text used inside the application. To translate into a different language simply modify this language file. Please see documentation f...


6. Is the license a life time license? Do I have to pay any additional fees?
   The license you purchase is a lifetime license, and you do NOT need to pay license fees at any time after your purchase. There are no additional monthly or yearly fees to use the software. ...


7. Can I modify my copy of this product?
   Sure. All Interspire products come with complete PHP source code, so you are free to modify the code to suit your requirements.Please keep in mind that all copyright notices must remain intact (in th...


8. Does this product require users to download a browser plug-in?
   No, all Interspire products are completely self contained and require no outside plug-in's or add-ons.


9. Can I use this for more than one domain or website?
   All Interspire products are sold on a per web site license.For additional websites or domains, we offer extra licenses, which are significantly reduced from the initial purchase price. For more info...


10. How do I receive the product after my purchase?
    Upon purchase, you will receive an instant notification via email with the download details of your product, as well as access to the Interspire client area, where you can download your software.If ...


11. Is there a time-limited or other type of trial I can download?
    Due to the nature of the product, we cannot offer trial versions.We do however have an online demo, and we offer a 30 day, 100% Money back gaurantee, so if you do have any problems or concerns, we c...


12. How often are product updates released?
    Product updates are released generally every 3-4 months. When you purchase an Interspire product, you are entitled to free product upgrades for 6 months from the time of purchase. After this, upgrad...


13. Do you offer non-profit or educational organisation discounts?
    Yes. If you are, or work for a non-profit organisation, then you can purchase any Interspire product for 50% off the retail price.All we ask is that the order is placed using a non-profit organisati...


14. Do I need a dedicated server to run this?
    No. All Interspire products don't require a dedicated server, and shared hosting environments will suffice. Please see the requirements page however, to make sure your web host meets the requirement...


15. Do you have any additional methods of payment besides credit card or PayPal?
    We accept both check and direct wire transfers. For more information regarding these forms of payment, please contact us.


16. Are there additional private label fees?
    No there is no additional license fees in order to private label (rebrand) or remove front end copyright notices from our products. All our products have private label capabilities built into the a...


17. Can I upgrade from a single site license to a 20 domain pack?
    Yes. Simply contact us with your order id for the single website license and we will reduce the purchase price of the 20 domain pack with your single website license purchase amount.


18. Do you offer ASP, .NET, Perl or ColdFusion versions of this product?
    In the past, we offered different language versions of some of our software, but we have now discontinued our PERL, Cold Fusion, ASP and .NET products due to low demand and high production costs.&nb...


19. Can you customize this product for me?
    Unfortunately we do not provide custom development services.  We believe that we have become one of the leading development firms in our space by focusing on the improvement of our products as ...


20. Can I suggest new features?
    Absolutely, We love customer input, ideas, and suggestions. Please feel free to contact us anytime with your feature suggestion, or post in our forums....