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Short Breaks Secure Online Booking




Who are you?
We are an internet based agent for Superbreak Mini-Holidays, the market leader for short breaks throughout the U.K.
Superbreaks are part of Holidaybreak PLC, a publicly quoted leisure company. Follow their share price under 'Leisure’ in most major U.K. newspapers.
What do you do?
We specialise in booking 2-5 star hotel accommodation throughout the UK, Europe and beyond, for the leisure traveller. We hold allocations of rooms at all hotels and we can book up to and including the day of departure. Please note that online bookings can be made up to the day before the stay date. For same day bookings please call our Reservations Advisors on +44 (0) 1904 620033 quoting reference IN729.
Where are you based?
We are based in the Tourist City of York. Superbreaks have a team of over 180 employees, and their offices are manned between 8am and 11pm, seven days a week. We work throughout the year, and our offices are closed only on Christmas and Easter Days, but reservations can still be made via our website.
Can I book at short notice?
Yes! You can even book on the day of travel. For same day reservations please call our helpdesk on +44 (0) 1904 620033 quoting reference IN729.
Do I pay a booking fee?
No – We also guarantee not to change the price after your booking has been confirmed.
Are all prices in Great British Pounds (£)?
Yes. We make all charges in Great British Pounds(£), irrespective of the location of the hotel. We do offer a link to a Worldwide Currency Converter on the Travel Links page, but please be aware that these rates do fluctuate. Please note that this facility is offered as a guide only.
What if I am arriving late at the hotel?
Your booking is guaranteed for late arrival but it is always worth calling the hotel to advise them if you are going to be very late. At some of the smaller hotels you may have the owner waiting up for you! The hotel telephone number is displayed on your booking voucher.
What can I expect for dinner when it is included in the price?
Dinner is normally 3 course based on a Table D'hote menu i.e. a selection of meals of the day. A La Carte meals will also be available but a supplement would then probably apply. All our hotels will offer a vegetarian meal but the choice may be restricted. Any special dietary requirements should be advised at time of booking.
What room types are available?
Hotels in the UK offer single, double (i.e. 1 double bed) and twin (2 single beds) bedrooms. Family rooms for three or four are generally available and these are normally either twin or double rooms with extra child or sofa beds. It is rare for hotels to offer rooms to accommodate either 3 or 4 adults.
What is a Midweek single supplement?
All our prices show the price of sharing a twin or double room. Single supplements are applied by hotels to reflect the price they charge for a single room and should be added to the half twin price. ‘Midweek’ is Monday to Thursday inclusive. Some hotels alternatively charge week-round single supplements. So if you want a single at a weekend look for hotels that only charge midweek.
Do I get a larger room if I pay the single supplement?
Unfortunately not. The price charged is for a single room although some hotels do allocate larger rooms for the same rate.
Children are travelling in our party do we get a discount?
Yes – Normally children are free if sharing with 2 adults or half price in their own room. ‘Free’ children do not have meals included and these must be paid for at the hotel.
Why is full payment taken at the time of booking?
Full payment is taken at the time of booking in order to guarantee your room against the price you booked at, and to ensure the room is kept for you in the event of a late arrival. As a third party (tour operator) Superbreak also guarantees full payment to the hotel.
How do I get to the hotel?
The hotel, address and telephone number will be provided on screen after your confirmation of the booking. This information will also be provided on the email and postal confirmation that will be sent to you. Each UK hotel entry has a printable map to assist in planning your route. Maps for European hotels are not currently available, but will be added to the site in the near future.
What's included in the price?
A complete price breakdown can be obtained by clicking the "confirm cost" button after checking availability of your chosen hotel. All prices include service and VAT.
What if I need to change my reservation?
An administration charge of £15.00 will be made each time the booking is amended, unless the value of the booking increases. A 100% charge will be made for amendments made on the day of travel. Theatre inclusive bookings incur 100% charges from the confirmation of the booking.
What if I need special facilities during my stay?
If you have any special needs please contact our helpdesk on +44 (0) 1904 620033 or email admin@superbreak.com before making a booking. The helpdesk will then make the booking for you and pass on any special requirements to the hotel for the likes of; wheelchair accessible rooms, non-feather bedding and special dietary needs.
Are my credit card details secure?
Yes. - Superbreak uses a secure server to encrypt and protect all communication of personal details and credit card information between yourself and Superbreak. Our secure server is authenticated and certificated by Thawte.com.
How do I make a complaint?
Any cause for complaint must first be notified as soon as possible to the supplier of the services concerned. If you are still dissatisfied, you must then write to us at the earliest opportunity (stating your reservation number), and within 28 days to: Customer Relations Manager, Superbreak Mini-Holidays Limited, 60 Piccadilly, York, YO1 9WX. We will do what we can to resolve your dispute and reply within twenty one days. Please allow this time for a response as we normally have to make contact with the supplier concerned to gather information. Please note that we do not accept liability for consequential loss and, apart from personal injury claims, our maximum liability to you is limited to the price of your holiday.




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