Frequently asked questions & answers
- Who are you?
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We are Superbreak Mini-Holidays, the market leader for short breaks throughout the U.K. and a leading provider of hotel and apartment stays overseas. We are part of Holidaybreak PLC, a publicly quoted leisure company. Follow our share price under 'Leisure' in most major U.K. newspapers.
- What do you do?
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We specialise in booking 2-5 star hotel accommodation throughout the UK, Europe and beyond, for the leisure traveller. We also offer a large selection of apartments in European beach resorts. We hold allocations of rooms at all hotels and apartments and we can book up to and including the day of departure. You can only book online up to the day before the stay date. For same day bookings please call us on 0870 701 4444.
- Where are you based?
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We are based in the Tourist City of York and our office has some of the most magnificent views of York Minster. We have a team of over 200 employees, and our offices are manned between 8am and 11pm, seven days a week. We open every day except Christmas Day.
- Do you have a brochure?
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Yes, we have a range of brochures that are distributed to travel agents across U.K. We can send brochures direct to you - just complete the online form in the Brochure section. Our website shows our entire portfolio of hotels and apartments, many of which are additonal to those featured in our brochures. The website also displays the most up-to-date prices and is updated daily to ensure that our visitors get the latest Special offers and deals.
- Can I book at short notice?
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Yes! - You can even book on the day of travel by calling our helpdesk on 0870 701 4444.
- Do I pay a booking fee?
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No - We also guarantee not to change the price after your booking has been confirmed.
- What if I am arriving late at the hotel?
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Your booking is guaranteed for late arrival but we recommend calling the accommodation if you are going to be very late. At some smaller properties you may have the owner waiting up for you! The contact telephone number is displayed on your booking confirmation.
- What can I expect for dinner when it is included in the price?
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Dinner is normally 3 course based on a Table D'hote menu i.e. a selection of meals of the day or an allowance towards the a la carte menu. A La Carte meals are normally available but a supplement may apply. All restaurants will offer vegetarian options but the choice may be restricted. Any special dietary requirements should be advised at time of booking.
- What room types are available?
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Most hotels offer single, double (i.e. 1 double bed) and twin (2 single beds) bedrooms. Family rooms for three or four are generally available and these are normally either twin or double rooms with extra child or sofa beds. It is rare for hotels to offer rooms to accommodate either 3 or 4 adults. Apartment desciptions are given against each individual entry.
- Why do I pay more for a single room
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Rates for single occupancy tend to reflect rates that accommodation providers consider competitive. They often do not relate to the price that 2 people would pay to share a room. Please note, particularly in the UK, that most hotels will allocate a single room with a single bed although some do allocate larger rooms for the same rate. .
- Children are travelling in our party do we get a discount?
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Normally children are free if sharing with 2 adults. There are some exceptions to this and these will show in the price when you make your room selection and move on to the pricing page. Meals are not included for 'Free' children and these must be paid for at the accommodation. Please take careful note of the child age that applies to each accommodation as they have the right to request evidence of child ages on arrival.
- Why is full payment taken at the time of booking?
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Full payment is taken to guarantee the price you pay and to ensure the room is kept for you in the event of late arrival. Superbreak guarantees full payment to the accommodation provider as soon as a booking is made.
- How do I get to the accommodation?
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The accommodation name, address and telephone number are provided on screen after your confirmation of the booking. This information will also be displayed on the email and postal confirmation that will be sent to you. Most accommodations have a printable map to assist in planning your route. Please note that some packaged events include accommodation at hotels with whom we do not deal directly. In this instance, only limited information will be made available.
- What's included in the price?
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A complete price breakdown will be shown when you have selected your room type and moved on to the next page, before you complete your booking. All prices include service and VAT.
- Can Superbreak arrange wedding receptions?
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Unfortunately not. These must be organised direct with the hotel.
- What if I need to change my reservation?
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An administration or cancellation charge will apply. Please refer to our terms and conditions for further details or call our helpdesk on 0870 701 4444.
- What if I need special facilities during my stay?
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If you have any special needs please contact our helpdesk on 0870 701 4444, or email admin@superbreak.com before making a booking.
- Are my payment details secure?
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Yes. - Superbreak uses a secure server to encrypt and protect all communication of personal details and credit card information between yourself and Superbreak.
Our secure server is authenticated and certificated by Thawte.com.
- Are all prices in Great British Pounds (£)?
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Yes. We make all charges in Great British Pounds(£), irrespective of the location of the accommodation. We do offer a link to a Worldwide Currency Converter on the Travel Links page, but please be aware that these rates do fluctuate. Please note that this facility is offered as a guide only.
- How do I make a complaint?
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Any cause for complaint must first be notified as soon as possible to the supplier of the services concerned. If you are still dissatisfied, you must then write to us at the earliest opportunity (stating your Confirmation reference number), and within 28 days to:
Customer Relations Manager,
Superbreak Mini-Holidays Limited,
60 Piccadilly,
York,
YO1 9WX
We will aim to resolve your dispute and reply within twenty one days. Please allow this time for a response as we normally have to make contact with the supplier concerned to gather information. Please note that we do not accept liability for consequential loss and, apart from personal injury claims, our maximum liability to you is limited to the price of your holiday.
- Can I link to Superbreak.com from my website?
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Yes- simply follow the "Affiliates" link on the left-hand navigation for full details of our Partner Programme.
- Can I buy event or theatre tickets on their own?
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Unfortunately not. Superbreak can only supply event or theatre tickets in conjunction with an accommodation stay booked by us.
