• Customer Technical Support (CTS) will provide knowledgeable technical support professionals to respond to all customer inquiries. CTS phone lines are open during regular business hours: 8:00 AM to 5:00 PM Pacific time, Monday through Friday, excluding holidays. If we are unable to answer your call immediately we will call you back within no more than one business day if you leave a message. Web-based support is available, allowing customers to submit technical support questions via email and to search our online information sources any time at http://thomsonisiresearchsoft.com/support/.



• CTS will acknowledge and, when possible, resolve all customer inquiries within one business day of the initial inquiry. Email responses from CTS will include a contact name.



• CTS will inform the customer within one business day if the issue can not be immediately resolved and requires escalation. Escalation will take place that same business day.



• CTS strives to resolve all customer issues within five business days of the initial inquiry.

If you wish to submit a request for new or updated content files, please click these links: New Style, New Filter, or New Connection File. If you need help with orders, billing, shipping, or if you are having trouble downloading the program installer file you purchased through the ShopISI web site, please click here to email Customer Service.