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Please do not call the order line. They are not equipped to handle your question and will only take you through the steps below.
If you intend to return any item for any reason you must complete this request. Failure to do so will void your right to return the item. Remember, you only have 14 days from the date the item was delivered to you to file this
request*.
This is necessary for:
Avoiding lost returns. Without a proper RGA number and Shipping Tracking number, your package can easily get lost. Without these numbers, identifying a lost package is almost impossible. If we cannot find your package, we cannot process your return.
Receiving credit or avoiding an additional charge. Without proof of delivery, we cannot issue credit. In addition, if you requested a reship, without proof of delivery of the returned item, we must charge you for the cost of the reshipment.
Please enter your original order information:
(preferred)
Note: This is the last eight digits in the "subject" line of your email confirmation. Please include the hyphen. Example: 1234-5678
Order Date:
(preferred)
Note: If you did not indicate an order number, it will be
difficult to find your order without the date it was placed on and the
email address you used on the order.
Ship To Name on the order:
(required)
Your e-mail
(required) (Verify Email)
Note: This should also be the email used in the order. If different, please indicate the email address you used in the order in the comments section below.
Ship To Zip:
(required)
Please provide information on the item or items you would like to return:
Item #1
Item Number
(required)
Item Description
(required)
Manufacturer
(required)
Item #2
Item Number
(required)
Item Description
(required)
Manufacturer
(required)
Item #3
Item Number
(required)
Item Description
(required)
Manufacturer
(required)
Item #4
Item Number
(required)
Item Description
(required)
Manufacturer
(required)
Choose one of the following reasons for your return:
I changed my mind.
I made an error when I placed the original order.
The item was damaged or defective but NOT due to shipping
The item was damaged due to shipping (you only have five business days to
report shipping damage)
You shipped me the wrong item.
I ordered item #
and you shipped me #
My order was double shipped. This return is for the second shipment.
I cancelled my order, but it still shipped.
Other...please describe in detail below.
Do you want us to ship you another item?
Yes
- The part you sent me was the part I ordered. However it was
damaged/defective.
Yes
- The part you sent me was the part I ordered. However, I want a
different part (describe below).
Yes
- The part you sent me was NOT the part I ordered. Please send the
correct part (describe below).
No
- I do not wish to receive another item at this time.
Please enter a few comments describing the reason for the return and the
replacement you want sent (if any):
Return Policy Acknowledgment
I understand this return is subject to the
Radar-Detectors-Direct.com return policy in effect at the time I placed my order and as such:
This is a return request that must be evaluated and approved by
Radar-Detectors-Direct.com, and I must receive a RGA number from Radar-Detectors-Direct.com
before I can return the item.
That an item can not be returned after
14 days from the day I received it.
That, unless the return is due to shipping damage or the error of
Radar-Detectors-Direct.com, I will be responsible for paying the delivery shipping cost, restocking fee and the return shipping cost.
That items that have been bent, scratched, drilled, broken or otherwise damaged due to my error are not acceptable for return.
That if I misrepresent the truth in any way (e.g., purposely damaging an item to pawn it off as shipping damage), I will void my return rights and be charged for all shipping expenses.
Please acknowledge that you have read and understand the above by selecting YES:
What to expect
next:
We will contact you by e-mail with further instructions shortly. Again, please do not ship the package until we contact you with details. Your understanding and cooperation are very much appreciated.
Choose your weapon
Why
should you buy your radar detector at Radar Detectors Direct? The answer
is simple - we know and understand everything there is to know about radar
detectors. Call us - we would be happy
to answer any and all of your questions.
We
are here to answer any questions that you may have before your purchase,
we would be happy to take your order over the phone - or you can place
your order securely via our website (we employ technology that ensures
your information is safe and secure). And, should you need anything after
your purchase we are just a phone call away. We are dedicated to you
having a positive buying experience with us, and we are willing to do
whatever it takes to get your business.
