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Please
note:
We
will not accept the return of special ordered parts or parts
that are not found on our website (for example- parts that
we special order for you.)
In
the event that a return is the result of an error of our
company or website we will issue a full credit and call tag
or return label for pickup of the parts to be returned to
our facility.
Within
14 days of receipt of your shipment, you may request to
return any of the following items for a refund:
Any
item that has been unopened.
Any
item received with missing parts or components
Any
item that is defective or damaged
Any
other item in new condition with original packaging and
accessories
Freight
must be prepaid to return destination; we will not accept
COD shipments.
Mandatory
Return Procedure
A
Return Authorization Number (RA) is required for any return.
To request a Return Authorization Number you may call our
Returns Dept at (866)308-9808
(Mon-Fri)
from 10am-6pm (CST) and Saturday from 10am-1pm (CST) or, you
may contact us by e-mail at twilson@hitchfinder.com.
You may also be issued a Return Authorization Number by
completing the form found at the “Return
Request” link at the bottom of this page.
Any
package returned without a Return Authorization Number (RA)
will not be accepted or credited.
Once
you have received your Return Authorization Number place
this number clearly on two sides of the exterior of your box
that you are returning to us (the RA number is used to
reconcile the package that you are sending to us with your
claim). Please indicate the reason for your return of the
product inside the box with the part to be returned. Include
the packing slip and wrap the package securely.
If
you do not have your packing slip, please indicate the order
number or the e-mail address and name of person who placed
the order, along with the reason for your return on a
separate piece of paper, and send the package the address
below.
For
your protection, we recommend that you use UPS or Insured
Parcel Post for shipment.
Unless
advised otherwise, send the package to:
Radar Detectors Direct
Attn:
Returns Dept.
916
113th Street, Suite B
Arlington,
TX 76011
All
return items must be securely packed and shipped to the
address indicated in the Return Authorization. Include a
printed copy of the RA that you received in response to your
request.
Products
that show clear evidence of use will not be accepted for
refund.
Refunds
and Restocking fees
Please
note: a 15% re-stocking fee will be applied to any return
that is not an error of our company or website.
We
will refund to the original purchaser, less a 15% restocking
fee, for most items if returned with the original box,
packaging, all manuals and accessories within 14 days of
receipt. Proof of purchase is required for all refunds or
exchanges and merchandise must be in new condition,
including the original box, packaging, all manuals and
accessories. The value of missing items and/or damaged items
will be deducted from the credit amount of a return.
Shipping/Handling costs are not refundable. It is the
original purchaser’s responsibility to ensure that returns
are adequately packaged, insured, and tracked. All shipping
costs are the responsibility of you the customer.
We
will notify you via e-mail of your refund once we have
received and processed the returned item. You can expect a
refund within 14 business days of our receipt of the product
in question. Refunds will be in the same form previously
accepted for payment.
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