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If you have immediate questions about Sallie Mae or your account, please visit the FAQs in our Help section. You may contact us by email, phone, fax, or mail.
Email
To email us questions, please choose one of the subjects below:
Loan Questions
Media Inquiries
Telephone
If you have questions about Sallie Mae or your account, please visit our FAQs. You may also contact us by email, fax, or mail.
General information and account inquiries
Toll free 888/2-SALLIE (272-5543)
Our Interactive Voice Response System is available 24 hours a day, seven days a week.
Customer Service Representatives are available:
Monday–Thursday, 8 a.m.–8 p.m. ET
Friday, 8 a.m.–5 p.m.
Loan inquiries
PLUS loans 800/891-1410
Signature loans 800/695-3317
School customer information
Toll free 888/2SCHOOL (888/272-4665)
Monday–Thursday, 8 a.m.–8 p.m. ET
Friday, 8 a.m.–5 p.m. ET
Overseas customers
001 888/272-5543
If you can't dial toll free numbers from your location, please call 850/767-7471.
Fax 800/848-1949
Please send a cover sheet with your name and account number.
Loan Consolidation information
Toll free 800/448-3533
Monday–Thursday, 8 a.m.–8 p.m. ET
Friday–Saturday, 8 a.m.–5 p.m.
Lender relations
Toll free 800/824-7044
Monday–Thursday 8 a.m.–8 p.m. ET
Friday 8 a.m.–5 p.m.
Call Tips.
Investor relations 703/984-6743
Mail correspondence to Investor relations.
Note: There is weekly maintenance between 11 p.m. Saturday and 7 a.m. Sunday, ET. On the second weekend of the month, maintenance lasts from 9 p.m. Saturday through 12 p.m. Sunday, ET. There may be additional, unscheduled maintenance periods when our services are not available.
Fax
General account fax number Toll free 800/848-1949
Please send a cover sheet with your name and account number.
Mail
Send payments and correspondence to:
Sallie Mae Servicing
P.O. Box 4600
Wilkes-Barre, PA 18773-4600
Send disputed balances to:
Sallie Mae Servicing Corporation
P.O. Box 3800
Wilkes-Barre, PA 18773-3800
How to submit balance in dispute information.
Send deferment and forbearance inquiries:
Sallie Mae
P.O. Box 7300
Wilkes Barre, PA 18733-7300
Return Exit Interview forms to:
Sallie Mae
MC 8366
P.O. Box 6180
Indianapolis, IN 46206-6180
How to submit a balance in dispute
A balance dispute is any payment, other than regular installments made in the ordinary course, pertaining to a disputed sum or balance that is presented to Sallie Mae as settlement of a loan obligation, whether in full or in part, or marked with the phrase "Payment in Full" or other similar language.
Disputed payments should be accompanied with a detailed account of the alleged dispute and should state the action or relief requested. Sallie Mae reserves the right, at its sole discretion, to return or refund any payment tendered if the payment is noted to pay the account in full and the payment does not equal the amount owed to satisfy your loan debt in full. Such payment, at the sole option of Sallie Mae, may be returned or refunded in a form of a corporate check and the requested relief thereby denied. Receipt of any payment by Sallie Mae does not constitute a waiver of any rights Sallie Mae may have and may be returned without prejudice.
Lender Relations call in tips
Our Lender Relations department assists our lender customers. You will be greeted by an automated voice response system and asked to identify yourself as a lender (press 2) and to enter your six-digit Department of Education lender code. This routes you to the Lender Relations Service Coordinator with the most knowledge of your institution and relationship with Sallie Mae, whether from a guarantee, disbursement, servicing, or loan sale perspective.
Sallie Mae call in tip
You have the option of using the Sallie Mae Interactive Voice Response Unit 24 hours a day, seven days a week. It is a menu-driven telephone response system that can give you some specific answers to questions about payments, payoffs, account status, offer forms, etc. This is where you will start when you call the toll-free number. During hours of operation, one of your choices will be to talk with a representative.
Tips for international communication
Email: Be sure that your name, address, and phone number accompany all electronic correspondence and that your email address is listed. Do not include your Social Security number. Information transmitted by email is not secure and could be read by a third party while in transit. Information of a sensitive nature should be sent by posted mail.
Posted mail: Whenever possible, please use the address shown on correspondence you receive from the Sallie Mae Servicing Corporation. Refer to Corporate addresses for correct mailing addresses.
Means of payment: Sallie Mae accepts payment only in U.S. dollars, drawn on a U.S. bank, and clearable through the U.S. banking system, as indicated on the check by a nine-digit routing and transit number.
In addition to paying by check, borrowers may use by wire transfer, money order, or cashier's check as long as all payments are payable in U.S. dollars. To initiate these transactions, borrowers should contact their banks.
To get instructions for these services or (if wiring funds) to get Sallie Mae's bank account number and ABA routing number, please call Sallie Mae at the phone number listed at the top of this page.
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