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 Frequestly Asked Questions Why pre book an airport lounge? By pre-booking your airport lounge you get true value for money with all alcoholic/soft drinks, snack such as crisps & nuts etc.. newspapers/magazines, tea/coffee etc.. included in the cost. Cost are approximately £16.50 depending on the airport. What if my travel plans change? Don't worry, you can change your booking details however many times you want to free of charge. You can also cancel your booking totally free of charge up to 24 hours prior to departure. When do I get my lounge documents? Straight Away, as soon as you've finished booking online you will presented with your pre paid airport lounge bookng documents on the screen. You will be able to print this off immediately along with any written directions and/or a map. All these details are also sent to you via emaill immediately. You will also be sent all documents via regular post on the next working day. Am I assured of a lounge after booking? Our booking process checks the airport lounge live availability, once you receive your airport lounge reference number at time of booking then your booking is guaranteed. How do I find the airport lounge? Once you have completed your booking all airport lounge details will be included with your confirmation both on screen and in your instant email and via regular post. Credit Card Safety Our Site has been fully tested to ensure all transactions are secure. The purchase area of our site is secure; this means that we utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event it is intercepted by someone else. Customer Relations If you have any problems with the service at the airport lounge or reservation centre then please call our Customer Service team. Alternatively, email them. The easiest way to organise your executive private airport lounge - you book online and immediately you have everything you need to enjoy a relaxing VIP airport lounge stay before your flight.. For any questions which may arise after booking we supply you with our Customer Services department telephone number.  |
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