Poland hotels, Warsaw and Krakow accommodation, Prague hotel apartments

Frequently Asked Questions

Question: " What time is check-in and check-out?"
Answer: 13:00 check-in and 11:00 check out. Upon availability and previous notice we can allow an earlier check-in time.

Question: " Is the Price per Apartment or per person?"
Answer: You pay for the apartment, although we do have a maximum amount of people who can stay in each apartment.

Question: "Do all apartments have double beds?"
Answer: No, in some of our apartments we offer also single beds.

Question: "Do I get fresh towels and soap?"
Answer: Yes, and much more. Please click here to learn about the amenities. You will find also basic refreshment drinks and local magazines.

Question: "Is breakfast included?"
Answer: No, but there is no need as all apartments have a kitchen, and there are several restaurants downstairs. 

Question: "Is there a lift?"
Answer: Usually not. There are no lifts in the Old Town. If you need an apartment with fewer stairs, please specify.

Question: "Are the apartments near the centre?"
Answer: You can't get any closer. Old Town in an ancient heart of the city. New business districts are very close nearby and accessible.

Question: "Are the apartments safe?"
Answer: Yes. Safety is one of the qualities we stress most when choosing the best apartments.

Question: "Can I call from the apartment?"
Answer: There is a block on "0". It means that you can make free phone calls around Warsaw, but long distance calls are not allowed. However, we can sell you a special pin card for very cheep calls (national, mobile or international).

Question: "Can I bring a pet?"
Answer: Yes, but we reserve the right to charge for damage

Question: "How many people can share 1 apartment?"
Answer: Studio apartment: 2 people, 1 bedroom apartment: 2-4 people, 2 bedroom apartment: 4-6 people, Large apartments: 6-7, Superior apartments: 6.

Question: "Can you reserve a pick-up service from the airport?"
Answer: Yes please let us know in your request and will arrange it for you.

Question: "Where can I park my car"
Answer: You can park your car on the outside of the old town on a metre (cost 20PLN /€5/ per day). This is between 08.00-17.30. If you would like to put your car in a secure area this will cost around 50PLN (€12) per day.

Question: "How do I pay?"
Answer: You pay us in cash (USD, Euro, PLN) or by credit card (2.05% surcharge, AMEX 4.2%) for the whole stay once you have seen your accommodation. WE DO NOT CHARGE YOU IN ADVANCE. In specified cases we also allow banking transfer.

Question: "What does the check-in look like?"
Answer: On arrival in Krakow you will have to phone our representative and arrange a check-in time at the apartment. Check-in is after 12 midday although you may be able to check in earlier if someone checks out before 12 or if the apartment was empty on the previous night.

Question:"How can I make my reservation with minimum delay?"
Answer: Send a request for your preferred apartment and write into the comments field that if available you are reserving the apartment provisionally. If we reply that the apartment IS available, secure your booking instantly. Then we send a formal confirmation letter. Even quicker way is, however, telephone booking. NOT CONFIRMED RESERVATIONS MAY NOT BE CONSIDERED.

Question:"How do I secure my booking?"
Answer: Like most of accommodation businesses nowadays, we need our bookings to be secured beforehand and for mutually binding reservation require your guarantee. As a rule, we can make preliminary bookings for you immediately upon your request, depending just on your choice and current availability. However, before sending confirmation letter, we will necessarily ask you for your credit card number and expiry date. 
This is convenient and safe. We have a 100% secure encrypted connection for you to enter your credit card details, http://www.warsawshotel.com/safe-2.htm These details can also be safely sent to us by fax or simply phoned to our booking department in our working hours. Another option is sending a check (30% of the total price) to our account. Details if necessary.

Question: "How often does the cleaning service clean the apartment for persons staying more than 1 week (7 nights)?"
Answer: The customer chooses one day from Monday to Friday between 9:00-17:00 this is included in the price.

Question: "Do we have to be present during the cleaning service in our apartment during our stay?"
Answer: No, the cleaners have an additional cleaning KEY which is in the office.

Question: "Is there any good restaurant nearby with Traditional Polish food in the Old Town?"
Answer: Yes there are many in the Old Town Square.

Question: "What Traditional Polish food is worth tasting in a restaurant?"
Answer: Żurek (soup), Pierogi Ruskie, Bigos (cabbage with meat-made the POLISH way), Gołąbki (Stuffed cabbage), Desert: Makowiec, Sernik.

Question: "Do the staff members speak other languages than Polish and English, if so, which ones?"
Answer: Yes, we have staff members speak : Italian, French, Spanish, Afrikaans, Dutch and German

Question:"How long does your company exist?"
Answer: In early summer 2002 it was 2 years since the company had been founded in Warsaw. We were the first company in the region maintaining serviced apartments. At present, we offer a widening range of services and are experienced to make your stay safe and pleasurable.