| 1. |
Question:
Why should I consider purchasing
a DIRECTV® System?
Answer:
Expansive options including; program packages, equipment upgrades, premium channels, and special promotions all aid you in searching for the perfect TV service for you and yours. Whether you’re focused on family programming, sports, or movies we have options for you. Even opt to satisfy everyone with multi-level packages and services. 225+ channels ensure everyone will experience the very best in programming available. To make it better, DIRECTV is broadcast in 100% digital quality so all of your favorites are delivered crisp and clear for your entertainment.
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| 2. |
Question:
How does DIRECTV® service compare with cable?
Answer:
DIRECTV has created a programming service specifically driven to offer customers more choice and value for their entertainment dollar. The DIRECTV service combines America's favorite network channels, other popular networks not available from many cable services, a pay per view service with up to 55 choices of movies and special events a day, local channels in many markets, and an unprecedented sports subscription lineup. No other system offers as many quality program options.
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| 3. |
Question:
What can I expect from programming? What type and how many channels can I receive?
Answer:
Programming is what you make it. You have many options to choose from including locals, standard packages, premium movies, premium sports, and pay-per-view. Depending on the type of programming you wish to receive your number of channels may change. For example, the Total Choice Premier package includes 225+ channels with all digital programs, locals (most locations), seven HBO, nine Showtime, three Cinemax, and twelve Starz plus the Sports Pack. You can also add HD programming. Prices and channels vary based on package choice. Please see the entire line up here.
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| 4. |
Question:
Will I receive local channels? I’ve heard they aren’t always available.
Answer:
Locals are included and based on your network area. DIRECTV® covers over 90 major metropolitan areas and is continuing to expand its coverage. Locals are included in your package, therefore you do not pay extra to receive them. If locals are not provided in your area DIRECTV® will discount your monthly bill to accommodate. You can, however, use an off air antenna to receive locals if you are within distance of the towers but are not provided local channels with your subscription. Check our zip finder for availability.
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| 5. |
Question:
Am I able to control the programming on each individual TV or do all TVs reflect the same program?
Answer:
With almost any combination of equipment you choose, with the exception of the mirror image, you will be able to watch different programs independently on each TV. The number of receivers you choose to activate reflect the number of TVs you will enjoy independent programming on. A mirror image “reflects” programming from one TV to provide a second screen for viewing, though this TV does not master the channel control as it has no receiver to do so. Mirror images are most useful for a little used room or perhaps when reflecting the den TV to the kitchen for ease of viewing.
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| 6. |
Question:
How can I find out what’s on?
Answer:
Simply press the “Guide” button on the remote that comes with you receiver. This will pull up an updated channel guide on-screen. Your current program minimizes to the top corner of the screen while you control the scrolling up arrow keys on the remote. Then, press “select” when you’ve found your program. You can also search by program type or time of broadcast. Choose the method best for the programming you desire each time.
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| 7. |
Question:
I am concerned that my Homeowners Association may not approve of DIRECTV® or any satellite. Is there any way around this approval process?
Answer:
The Federal Communications Commission (FCC) has ruled to forbid locals governments and Homeowner Associations from preventing the installation of DBS (digital broadcasting system) dishes that are less than 39.37 inches or 1 meter in diameter. DIRECTV® dishes are approximately 18”x18”, 18”x22”, and 36” in diameter. For more information concerning this matter please visit www.fcc.gov
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| 8. |
Question:
How do I know if I can get a signal to receive DIRECTV®?
Answer:
DIRECTV® requires a clear south/southwest view of the sky in order to receive satellite images. If you have a backyard, porch, patio, deck, fence or any other stable place to install the satellite on your property or with your landlord’s permission in that direction you’re in luck. Beware that tall, thick trees can influence line of sight as well as buildings or other houses. The majority of single family homes can receive DIRECTV® satellite signals. Many multi-family, multi-residential homes can receive DIRECTV®. Check your direction, then give us a call so we can send a technician to your home a.s.a.p.
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| 9. |
Question:
What are the qualifications to receive DIRECTV®?
Answer:
DIRECTV®, like other utility companies, does have minimal requirements to receive service without prepaying. One MUST be a first-time subscriber with DIRECTV®. DIRECTV® requires proof of an active credit or debit card. DIRECTV® requires a credit check to be passed. If one does not pass the credit check one can still receive DIRECTV® by prepaying. This prepayment is set depending on the system you receive and is returned to you in increments off each month’s bill. If you own your home you are set. If you rent your home, we ask that you provide a letter of permission (LOP) to Satellite Solutions from the landlord stating the rules of install. Not too many qualifications, just a few to ensure top quality service and great promotions can continue to be provided.
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| 10. |
Question:
Is there a contract? What if I move?
Answer:
DIRECTV® strives for a positive experience for consumers. In order to maintain the promotions and specials we all can enjoy DIRECTV® does require a one year commitment. This ensures you as a consumer will receive the best quality service available, plus free equipment, free standard professional installation, and 24/7 customer service as well as online bill pay and more.
If you move within the commitment time simply contact DIRECTV® and technicians will install a new dish at your residence and reinstall your receivers. You can be activated at your new home in no time. Just leave the original dish where it is and move the receivers with the rest of your items. The technician can do the rest.
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| 11. |
Question:
Is DIRECTV® programming available in Canada, Mexico, or other countries?
Answer:
DIRECTV® is legally prohibited from transmitting its signal outside the United States .
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| 12. |
Question:
I had DIRECTV® service in the past. How can I restart it?
Answer:
If you still have your dish, receiver, access card and remote, just call us and we'll help you get it reactivated. If you no longer have the equipment, you can purchase new equipment, but you may not be eligible for our new customer promotions.
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| 13. |
Question:
I found an error on your website. How do I report it?
Answer:
Please send an e-mail with the URL of the page with the error here.
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