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| Frequestly Asked Questions How can I create a shortcut from my desktop to the Cheap Flight Only Deals website? When the Cheap Fligth Only Deals home page is displayed click on the 'Favourites' button on your browser. Click on the 'Add' button at the top of your Favourites List and then click on the 'OK' button (or use the "Bookmark Our Site" option above). The Cheap Flight Only Deals site will now be added as a 'Favourite' to your list. To then create a shortcut to your desktop, display your favourites, right-click on the Cheap Flight Only Deals item and click on 'SendTo' and select 'Desktop (create shortcut)'. How do I know that the web site is secure? We have taken a number of steps to ensure that any information submitted is secure. Please click here further details. What happens if I purchase the wrong products and services? Please contact our customer services as soon as possible. How long will it take for my tickets to arrive? If you have chosen the standard first class option, the tickets will be dispatched within two working days and then sent to your address the following day. How do I find the lowest priced flight? Cheap Flight Only Deals is impartial, the system will scan many airlines to find the lowest priced fares available on the date that you would like to travel. If the lowest priced fare is unavailable, you can search 7 days before or after the initial date to see if that same airline are running similar flights on alternative dates. How do I know that my booking is being processed? You will be automatically sent an e-mail verifying that your booking is being processed. In the majority of cases this will be all the confirmation you will need, and you will receive your tickets shortly afterwards. However, in the unlikely event that we should need to contact you regarding your booking one of our agents will either telephone or email. I haven't received my tickets yet! Where are they? Click here to send an email to our customer services team. What forms of payment do you accept? We accept the following credit and debit cards: Visa / Delta, Mastercard / Eurocard, American Express, Switch / Solo; postal orders denominated in Pounds Sterling; or cheques denominated in Pounds Sterling and drawn on an UK bank account. Although you will be quoted in Sterling, your credit card will be billed in local currency. What happens if I want to change my booking? The regulations regarding the changing of flight times are dependent on the ticket that you purchased and can also vary widely from airline to airline. Please call our customer service team as soon as possible and we will do everything that we can to accommodate your changes. I need to cancel my flight! Will I get a refund? Every flight has different criteria under which refunds may be issued - at the point of booking these are available on the site by clicking the 'rules and regulations' link. |
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