We’ve updated and redesigned our website. Our new-look site has improved navigation and site help, timetables for planning your journey and provides live information on the progress of trains which is as up to the minute as our call centres.

We also now offer a PDA-friendly version of the site, and have improved usability for disabled customers by making it compliant to the W3C Level 3.

This is only the first stage of a series of planned improvements to the site.

If you cannot find what you are looking for, please click this link to view a list of main topic areas for this site.

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National Rail Enquiries has scooped two major prizes at the HSBC Rail Business Awards.

Picking up the award for ’Rail Supplier of the Year’, Chris Scoggins, Chief Executive of National Rail Enquiries, said all the evidence showed high satisfaction levels among the public. In recent years the service has diversified its range of products to satisfy people’s rail information needs, with easy-to-use channels that suit the customer’s environment.

“We now get information to rail travellers using an extensive range of media – by telephone, through the internet, WAP and SMS. And we are innovative – just look at the success of the TrainTracker™ automated service,” said Mr. Scoggins as he accepted the award.

The judges paid tribute to the National Rail Enquiries’ ability to get more people to travel by train. They said:

“National Rail Enquiries’ quality of service is very closely monitored and it is highly innovative. The key factor in their win is that they actually get more people travelling by train, expanding the total rail market through a reliable product.”

The service was also Highly Commended in the ‘Rail Business of the Year’ category at the same awards.

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Our new website holds a number of new facilities and services for our customers.

We have expanded the accessibility of the site to assist our disabled customers, to the industry standard of W3C level 3. Our pages are now more easily viewed and navigated by the blind or partially sighted.

We’ve also improved our service for those on the move – PDA devices are now supported, please click here for a list of supported PDA devices. As well as our innovative and popular services, TrainTracker™, TrainTrackerText™ and WAP sites.

Improved navigation and orientation around our site should improve the online experience for all of our customers, if you have any feedback or comments, please get in touch by filling out a feedback form – your comments are always welcome.

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