About Us

Thank you for visiting www.chococheer.com. At Choco Cheer, we are determined to provide the highest quality wedding favor, party favor, and bridal shower favor products and the best customer service experience possible.

Choco Cheer (operated by Sweet Reflections, Inc.) has been proudly providing elegant custom-wrapped chocolates for brides, grooms and other individuals and businesses since 2001. Our custom favor designs are wrapped around some of the finest chocolates available.

We provide personalized service that allows you to provide input during every phase of your order - from product selection, personalization, design, production, and delivery.

With Sweet Reflections your order is our number one priority, and we treat it that way. We are located in Carlsbad, California, serving customers throughout the entire U.S.A.

MAILING ADDRESS:
Sweet Reflections, Inc.6241 Yarrow Dr. Suite F Carlsbad, CA 92011
Tel: (760)476-0412
Fax: (760)476-0250
Web: www.chococheer.com
Email: info@chococheer.com
Customer Service Hours: 9:00am - 6:00pm (Pacific Time) Monday - Friday

ORDER FULFILLMENT POLICY: All orders are shipped within 7-business days of the order date. Orders are shipped with FedEx or UPS with ground or express service depending on the order. Wedding favors orders should arrive within 3-5 business days after processing. Please keep in mind that the processing time and shipping time are two different concepts.

PAYMENT POLICY: We accept Visa and Mastercard. Or you may send a money order for the total amount of the wedding favor or party favor order, including shipping, to the address above. Please allow an extra 2 weeks for us to process orders placed by money order.

RETURN POLICY FOR PERSONALIZED ITEMS: Personalized items, all chocolate and candy items, or orders made to order are nonrefundable. We are not responsible if you provide the wrong date or misspell text, so please verify your dates and spelling of the text content very carefully. Shipping charges are nonrefundable. If we made a printing error, the product will need to be returned to us. All requests for refunds must be communicated to us within 7 days of receiving the order. We will either reprint the customers order to their specifications, or refund their purchase price. If they pay with a credit card, we will "credit" their card for the amount of their purchase in a timely manner, or issue them a refund check if they paid by money order. Cancellations must be made within 24 hours of placing your order. In an effort to provide the best quality product, we reserve the right to modify our wrapper designs at any time without notification. All returned merchandise must be shipped prepaid freight. No refunds are given past 30-days of purchase date.

RETURN POLICY FOR NON-PERSONALIZED ITEMS: All requests for refunds must be communicated to us within 7 days of receiving the order. There is a 20% handling charge on all returns. Shipping charges are nonrefundable. Your order must be returned in its originally boxed condition. Please contact us before doing so, so that we may give you return shipping instructions. If customers pay with a credit card, we will "credit" their card for the refund amount in a timely manner, or issue them a refund check if they paid by money order. Cancellations must be made within 24 hours of placing an order. Defective products can be returned for replacement of the same exact product, without a restocking fee being assessed. All returned merchandise must be shipped prepaid freight. No refunds are given past 30-days of purchase date.

PRIVACY POLICY:
We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website.

This site may contain links to other sites. Sweet Reflections is not responsible for the privacy practices or the content of such Web sites.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. We do not sell information collected from our visitors/customers.

Brides may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services. No customer information is shared with any other firm or entity in any form.

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. SSL is used to transfer sensitive information.

Choice/Opt-Out
This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

You can send email to remove@chococheer.com

You can send mail to the following postal address (wedding):
Sweet Reflections,6241 Yarrow Dr. Suite F Carlsbad, CA 92011