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home > support
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support |
Protx is dedicated to providing the highest levels of support to our customers. As a result, several
different methods of support are available to you.
Self-Service Support
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- Our FAQs provide you with the answers to the most commonly asked questions. |
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- A searchable database of knowledge base articles. |
Email Support
If the self-service support options have not provided the answer to your question, you can submit a support ticket to
our technical support team directly. Email support is free of charge to vendors who have an account with Protx and most
support tickets are answered within 24 hours.
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- Submit a support ticket to our technical support team. |
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- Get a list of your current support tickets. |
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- View the status of your ticket. |
Telephone Support
Telephone support is available on 020 7292 3900 (push 4 for support) during the following hours:
| Monday - Friday |
9am - 5pm |
| Saturday |
10am - 5pm |
Outside of these hours you will need submit a support ticket using the link above or email
your question to support@protx.com. Please ensure that you include yoir vendor name
with any emails sent.
VSP Monitor
The VSP Monitor page gives real time information about the current status of every part of our live payment system.
If there are any problems with our system we will show them on this page together with a full explanation
of the cause and when and how the problem was resolved.
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- View the current status of the Protx live payment systems. |
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