Privacy Policy (10/21/03)

Statement of Commitment
Information is one of the most powerful and valuable assets in business today. Roadway Express and our family of companies promise to safeguard the information you share with us as if it were our own.

What Information Do We Collect?
The information we receive from you is voluntary. The general information you provide helps us build a better web site in terms of functionality and content. And with your permission, we may occasionally notify you of news at Roadway that may be of interest to you.

The information that we collect within the Customer Tools section directly relates to the application or task that you have asked us to perform such as a pick-up request. And as with the general information, we'll use what you have provided to continue to build a better service and business overall.

Distribution of Information within Roadway Express
The information that we collect that is both general and specific will be shared within our organization to perform the activities you've asked us to do. In addition, individual data will be aggregated and analyzed in order to understand customer trends and requirements so that we can continue to provide a service that is reliable, responsive, and efficient.

Third Party Distribution of Information
Roadway will never sell, rent, trade or otherwise distribute your information to any other organization unless compelled by law or legal process. We may, however, disclose contact information to our agents for the purpose of performing services on behalf of Roadway. To protect our customer' privacy, we work only with companies that agree to maintain strong confidentiality protections and prohibit them from using the information we provide for any other purpose. We do not permit these companies to sell or otherwise distribute the information we give them to any other third party.

Choice and Consent
The more we know about our customers, the better our ability to serve you and provide you with products and services that are of real value. Our web site is a voluntary information channel that is open to you at all times. You always have a choice regarding the tools that you use and the information that you provide. We don't ask questions for the sake of asking questions, but rather do so because it is pertinent to our ability to both serve and know you better.

How to Contact Roadway Express
By phone or by e-mail, we're always available to you:

Roadway Express
1077 Gorge Blvd.
Akron, Oh. 44309
1-800-257-2837
Email: Webmaster@roadway.com