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Return Policy
In an effort to assure
customer satisfaction, CSI maintains Test Files of daily updates and historical
data for QuickTrieve users. Test Files allow you to ascertain data format and
compatibility with analysis packages, and to rule out other possible problems
with communications, etc. involving QuickTrieve before generating normal
account charges for data. Test Files may be accessed with QuickTrieve software
provided upon subscription to the service. CSI offers a free demonstration copy
of Unfair Advantage through our web site for similar uses. We pledge to make
every reasonable effort to solve any problem you may have with our data and
software upon subscription. If necessary, we will send or make available
replacement copies, free of charge, to correct defects. If cancellation is
required, our return policy, stated in the following three paragraphs, will
apply.
Unfair Advantage:
CSI warrants each CD and manual to be free of defects in materials and
workmanship for 90 days from the date of purchase. CSI will replace any
defective disk or CD-ROM during the warranty period. Replacement is the
exclusive remedy for any such defects, and CSI shall have no liability for any
other damage. In the event the licensee cannot satisfactorily install the
UA software, he or she agrees to accept in-depth telephone assistance from a
qualified CSI Customer Service Representative. In consideration of the
massive historical reserves received through UA, the licensing fee is
non-refundable. In addition, because of start-up costs to CSI, prepayment
for each year of use is required to cover costs. In the event of a refund
request before the full one-year subscription term expires, monthly user fees
are short-rated at double the monthly fee per full or partial month from
inception of the current subscription term.
QuickTrieve
users who wish to cancel during the first month of service will be refunded
their prepayment less a $15 handling fee and normal charges for any historical
data received. Later refund requests for the unused portion of a prepaid
portfolio package will be honored after charges have been recalculated using
the rate of $100 per month of usage for a 100-contract custom portfolio or any
fixed portfolio, or $33 per month for a mini custom portfolio, and historical
data charges have been applied. The remaining balance, if any, will be
refunded.
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