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Ministry of Defence Points of Contact

Enquiries to the MOD can be handled most efficiently if they are made to the appropriate place. The following list gives some of the main points of contact: more extensive information is provided on the MOD Internet site (www.mod.uk/careers). The Department for Constitutional Affairs has a comprehensive list of links to relevant FOI organisations and information.


Armed Forces and Civilian Recruitment

The following links will take you to the main MOD websites for defence recruitment:

Royal Navy and Royal Marines:

website: www.royalnavy.mod.uk/static/pages/2982.html

Army:

website: www.army.mod.uk/careers/index.htm


Royal Air Force:

website: www.rafcareers.com


All civilian external recruitment:

website: www.d2btrade.com/hrvacancies/

Defence Geographic and Imagery Information

Geographic Information
AD Information Provision
Defence Geographic Centre
DGIA
Room F2B, MacLeod Building
Elmwood Avenue
Feltham, Middlesex, TW13 7AH
United Kingdom


Doing Business with the MOD

For general information on doing business with the MOD go to: www.mod.uk/business/index.html

For firms requiring advice or guidance on selling to the MOD:www.contracts.mod.uk/dc/public/selling_mod/introduction.htm


For general enquiries on Standardization matters, and to request Defence Standards:
Ministry of Defence
Directorate of Standardization (Stan Ops 1)
Room 1138, Kentigern House
65 Brown Street, Glasgow G2 8EX
United Kingdom

telephone: 0141 224 2531/2532
fax: 0141 224 2503 (24 hour)
e-mail: enquiries@dstan.mod.uk
e-mail: requests@dstan.mod.uk
website: http://www.dstan.mod.uk


For advice on MOD's central bill-paying procedures:
Defence Bills Agency
Payments Procedures & Systems
Room 311, Mersey House
Drury Lane, Liverpool L2 7PX
United Kingdom

telephone: 0151 242 2461
website: http://www.defencebills.gov.uk

Letters to Defence Ministers

If you wish to write to any of the four Ministers responsible for the Ministry of Defence (the Secretary of State for Defence, the Minister of State for the Armed Forces, the Minister for Defence Procurement, and the Parliamentary Under Secretary of State and Minister for Veterans) please send your letter to:

The Ministerial Correspondence Unit (please include a postal address for replies)
Level 5, Zone A
MOD Main Building
Whitehall
London SW1A 2HB
United Kingdom


MOD Trading Funds

Met Office
Fitzroy Road
Exeter
Devon EX1 3PB
United Kingdom

telephone: 0870 900 0100

e-mail: enquiries@metoffice.gov.uk

UKHO (The United Kingdom Hydrographic Office)
Admiralty Way
Taunton
Somerset TA1 2DN
United Kingdom

telephone: 01823 337900

e-mail: generalenquiries@ukho.gov.uk

DSTL (Defence Science and Technology Laboratory)
Porton Down
Salisbury
Wilts SP4 0JQ
United Kingdom

telephone: 01980 613121

e-mail: central-enquiries@dstl.gov.uk

e-mail (for FOI enquiries): dstlfoi@dstl.gov.uk


DARA (Defence Aviation Repair Agency)
St Athan
Barry
Vale of Glamorgan
Wales CF62 4WA
United Kingdom

telephone: 01446 798439

ABRO (Army Base Repair Organisation)
Portway
Monxton Road
Andover
Hants SP11 8HT
United Kingdom

telephone: 01264 383940

Requests for Access to Personal Data Held by the Ministry of Defence

Background

The Data Protection Act 1998 (DPA98) provides access for individuals (including foreign nationals) to personal data held on them by any organisation. DPA98 does not give individuals access to personal data about other people or non-personal data. The MOD does not currently charge for requests made under DPA98 although in certain circumstances, requests for unstructured manual data may attract a fee.

How your request will be processed

Requests for personal data made in accordance with the Freedom of Information Act 2000 (FOIA) are dealt with under DPA(98) if the applicant is also the person to whom the personal data relates. Requests relating to third parties (i.e. living individuals other than the applicant) may also be considered in accordance with DPA98 or under FOIA if certain conditions apply. DPA98 does not apply to requests for personal information relating to deceased individuals and such requests will be considered in accordance with FOIA and other relevant legislation e.g. Human Rights Act 1998 (HRA98), Access to Health Records Act 1990 (AHRA90).

For further information about Genealogical Requests see the MOD Publciation Scheme under the Freedom of Information Act 2000. Details are contained at our list of information classes. A non-refundable £30 flat-rate search fee is payable in advance for genealogical enquiries made other than by the widow/widower or his/her representative. Proof of kinship is required before information is disclosed.

Helping us to respond to your request

The Ministry of Defence is a large and complex organisation and it will greatly assist us to help you with your request for personal information if you send it to the most appropriate address below.

If you are a current Service or civilian employee of the MOD

Please follow your Service/civilian instructions. If you do not know what these are, contact either your unit Data Protection Officer (DPO) or your TLB/Agency DPO (whose name is available on the MOD Defence Intranet Data Protection site) for advice.

If you are a former Service or civilian employee of the MOD

Please download, print and complete the attached form, stating clearly the information you require, and send it, with the neccessary identification, to the appropriate address below:

Former Naval Service personnel:
Naval Service Freedom of Information Co-ordination Cell
Mail Point G1
Leach Building
Whale Island
Portsmouth PO2 8BY
United Kingdom


Former Army personnel:
Army SAR Co-ordinator
Mail point 515
Army Personnel Centre
Kentigern House
65 Brown Street
Glasgow G2 8EX
United Kingdom

Former Royal Air Force personnel:
RAF DPA SAR Focal Point
PMA Sec IM1A
Room 5
Building 248A
RAF Personnel Management Agency
RAF Innsworth
Gloucester GL3 1EZ
United Kingdom

Former Ministry of Defence Police (MDP):
MDP SAR Co-ordinator
Room 114
Building 1070
MDP Wethersfield
Braintree
Essex CM7 4AZ
United Kingdom


Former non-MDP civilian personnel:
Defence Storage and Distribution Centre (L) Llangennech
Records - Building 4
Mwrwg Road
Llangennech
Llanelli
Carmarthenshire SA14 8YP.
United Kingdom 

Parliamentarians:
The term "Parliamentarian" covers MPs and Peers at Westminster, members of the three devolved legislatures (MSPs, WAMs and MLAs), and MEPs.

The Parliamentary Clerk
Level 5, Zone A
Ministry of Defence
Main Building
Whitehall
London SW1A 2HB
United Kingdom

If you are not or have not been any of the above
Please write to the address below, saying why you think that the MOD may hold any records on you. Your letter must be accompanied by the required confirmation of identity as set out on the second page of the attached form

MOD HQ SAR Co-ordinator
Ministry of Defence
Level 3, Zone F,
Main Building
Whitehall
London SW1A 2HB
United Kingdom


Service personnel medals

Claims for medals should be made to the following:

MOD Medal Office
AFPAA,
Building 250,
RAF Innsworth,
Goucester GL3 1HW
United Kingdom

telephone: 01705 702003

Veterans Affairs

Services and support for UK Service veterans can be obtained from:

Veterans Agency
Norcross
Blackpool
Lancs FY5 3WP
United Kingdom

free phone: 0800 169 22 77        } 8.15am to 5.15pm Monday to Thursday

text phone: 0800 1693458                    } and             

Overseas: +44 1253 866043            } 8.15am to 4.30pm Friday

e-mail: help@veteransagency.gsi.gov.uk


website: www.veteransagency.mod.uk

Telephone Enquiries

The telephone number for the main MOD switchboard is (+44) (0)20 7218 9000. The MOD operates a public telephone enquiry service between 9am and 5pm on working days. Its telephone number is (+44) (0)870 607 4455.

Welsh Language Helpline: If you wish to make a general telephone enquiry to the MOD and you prefer to speak in Welsh, a Welsh Language Helpline service is available from Monday-Friday, 9am-5pm, on 01554 821413.


Other enquiries

If you have a general enquiry about aspects of defence policy or the Armed Forces which does not fit into any of the categories listed above, please email:public@ministers.mod.uk or write to the address given in paragraph one of this Annex. Please note that reply cannot be made by e-mail - you must therefore include a postal address. (Please use this channel only if your enquiry does not fit into any of the categories listed in sections 1-10 of this Annex).

Page Modified: 01 March 2005