Last updated 12 December 2005
We provide a range of services to domain name registrants including changing registration agent, transfer of registration, domain name surrender and general customer support.
Our services must be efficient but also secure for domain name registrants. We strive to deal with all requests as quickly as possible whilst ensuring that we always have the correct authority before making any changes to a domain name.
As a domain name registrant you can help us by ensuring that the details we hold for your domain names are correct and kept up to date.
Please note that we deal with all requests in order of receipt.
Our current processing times are:
| Service | Processing time (working days) | Target (working days) |
| Changing registration agent | 2 days | 2 days |
| Transfer of registration | 3 days | 5 days |
| Domain name surrender | 2 days | 5 days |
| General e-mail and postal enquiries | 1 day | 1 day |
Historical processing times are provided below:
| Month | Changing registration agent | Transfer of registration | Domain name surrender | General enquiries |
| Nov 2005 | 2 days | 5 days | 2 days | 1 day |
| Oct 2005 | 2 days | 6 days | 1 day | 1 day |
| Sept 2005 | 2 days | 7 days | 2 days | 1 day |
| Aug 2005 | 2 days | 6 days | 2 days | 1 day |
| July 2005 | 2 days | 6 days | 2 days | 1 day |
| June 2005 | 2 days | 4 days | 2 days | 1 day |
| May 2005 | 2 days | 5 days | 3 days | 1 day |
| Apr 2005 | 1 day | 5 days | 3 days | 1 day |
| Mar 2005 | 2 days | 11 days | 3 days | 1 day |
| Feb 2005 | 2 days | 11 days | 2 days | 1 day |
| Jan 2005 | 2 days | 6 days | 4 days | 1 day |
| Dec 2004 | 2 days | 7 days | 5 days | 1 day |
| Nov 2004 | 2 days | 15 days | 4 days | 1 day |
| Oct 2004 | 2 days | 12 days | 3.5 days | 1 day |
