We are currently accepting resumes for the following 8 positions:

Circuit Designer

Location: Honolulu, HI

Description: Responsible for creating, managing and maintaining circuit designs of the network and customer-use circuits. Provides strong level of expertise in circuit provision design to ensure timely circuit ordering and installation. Circuit design of both on-net and off-net circuit. Responsible for utilization and assignment of network facilities and network equipment.
Interface with provisioning, Network Engineering and field Operations to ensure integrity of assignments. Provide support to Field Operations to resolve complex circuit provisioning problems. Participates in implementation and maintenance of circuit provisioning standards and procedures. Reviews and verifies complex technical data.

Principal Duties and Responsibilities:
1. Provides strong level of expertise in circuit provision design to ensure timely circuit ordering and installation.
2. Circuit design of both on-net and off-net circuit. Responsible for utilization and assignment of network facilities and network equipment.
3. Interface with provisioning, Network Engineering and field Operations to ensure integrity of assignments.
4. Provide support to Field Operations to resolve complex circuit provisioning problems.
5. Participates in implementation and maintenance of circuit provisioning standards and procedures.
6. Reviews and verifies complex technical data.

Supervisory Responsibility: NONE

Minimum Qualifications:
1. Associates Degree in a technical discipline, or equivalent in training/work experience.
2. 4+ years telecommunications experience (prefer 2 years circuit design and provisioning with LEC or carrier).
3. Knowledge of network equipment to include:
a. 3/1 and 3/10 DCS, fiber optic transmissions shelves
b. M13 muxing equipment and DSX panels
c. Knowledge of Private Line and Switched Access design and provisioning.

Preferred Qualifications:
1. Bachelors Degree and experience in designing Private line, Switched Access, Frame Relay, and Local Dialtone products.
2. Martins/GEO experience considered a definite plus.

Pre-Employment Drug Testing Required!

Posted: 12/16/05
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Revenue Assurance Analyst

Location: Honolulu, HI

Description: The Revenue Assurance Analyst has the responsibility of auditing and analyzing carrier invoices to confirm accuracy of charges.

Principal Duties and Responsibilities:
The Revenue Analyst has the responsibilities of a Revenue Analyst as well as being responsible for, but not limited to:
1. Auditing invoices to detect erroneous charges.
2. Refer to tariffs and contracts for pricing information.
3. Assign costs to correct General Ledger accounts.
4. Have a basic understanding of telecom concepts, The PLNI network, and the telecom services PLNI offers.
5. Initiate and resolve disputes for erroneous charges.

Supervisory Responsibility: None

Minimum Qualifications:
1. 1 Year in Telecom.
2. Intermediate spreadsheet skills.
3. Experience using Microsoft Office applications.
4. Experience with application specific software.
5. Good verbal and written communication skills.
6. Strong analytical skills.
7. Associates Degree in related field &/or 2 years of applicable work experience.

Preferred Qualifications:
1. 1 year in Telecom auditing.
2. Advanced spreadsheet skills.
3. Advanced level in Microsoft Office applications.
4. Self-Motivated.
5. Great verbal and written communication skills.
6. Excellent analytical skills.
7. Bachelors Degree in related field.

Pre-Employment Drug Testing Required!

Posted: 12/2/05
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Product Development Engineer

Location: Honolulu, HI

Description: As a Product Development Engineer you will contribute to PLNC future product and service efforts. As part of this process, you will define and develop new products as well manage the life cycle of existing products. You will work to develop products by engaging in the following activities: idea creation; analyzing new concept feasibility and benefits to PLNC; writing service prospectus documents; conducting analyses of competitor products;
writing product requirements documents; creating and distributing RFIs, RFQs and RFPs; creating service flow diagrams; and developing prototypes.

Principal Duties and Responsibilities:

Within the Product Development group, you will be responsible for various duties including:

1)Apply creativity and intellect to generate new product and service concepts.
2)Write service prospectus documents.
3)Evaluating design and usability aspects of potential products and services.
4)Organize prototype development, and coordinate focus group efforts.


Supervisory Responsibility: None

Minimum Qualifications:

1) 2 Year Associates degree in technology related field.
2) 3-5 years of experience with product design, and some experience with either (i) user interface design or (ii) usability evaluations.
3) Track record of successful ideation from concept, passed gating processes and on through initial product launch.
4) Excellent organizational, communication, writing and creative skills are required.
5) Highly evolved analytical skills and the ability to work across functions.
6) Understanding of technology and the product development process.
7) Knowledge of the following:
o Multimedia standards (e.g. AMR, JPEG,WAV, GIF, MPEG, etc.).
o General computer, networking and telecommunication platforms.
o Open and proprietary operating systems such as java, symbian, palm, PPC, etc.
o Wireless technologies required (2G,2.5G/3G voice & data) - GSM variants preferred.
o Desktop usage trends and current internet-related developments.
8) Ability to configure routers, switches, voice gateways, and other network elements.
9) Ability to setup and administer UNIX, LINUX, and MicroSoft 2000, MicroSoft XP.
10) Ability to write and debug applications in various scripting and higher level programming languages such as C, C++, Java, JavaScript, Pearl, PhP, and other modern programming environments.

Preferred Qualifications:

1) Previous product development experience for a commercial service provider or network equipment manufacturer.
2) 1-3 years experience configuring routers, switches, voice gateways, and other network elements in a production environment for a service provider.
3) 1-3 years experience setting up and administering UNIX, LINUX, and MicroSoft 2000, MicroSoft XP in a service provider or enterprise environment.
4) 1-3 years experience developing and debugging applications in various scripting and higher level programming languages such as C, C++, Java, JavaScript, Pearl, PhP, and other modern programming environments.

Pre-Employment Drug Testing Required!

Posted: 11/29/05
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Network Administrator II

Location: Honolulu, HI

Description: The Network Administrator is responsible for analyzing, managing, installing, and supporting all Pacific LightNet networks. The position recommends and schedules repairs for all network equipment. Provides assistance to other technical staff for problem resolution management. This position takes an active role in the designing and planning of all networking infrastructures required to support new applications and technologies. A degree of creative thinking and latitude is expected. On-call status required. Position reports to the Director of IT/ISP.

Principal Duties and Responsibilities:
The Network Administrator II is responsible for, but not limited to:
1. Oversee network designs and planning.
2. Oversee customer turn-ups.
a. Obtain documentation from Operations.
b. Configure equipment to activate customer's service.
3. Build, administer and monitor network infrastructure for ISP operations that include but are not limited to, Cisco routers and switches, load-balancing systems, caching server, 802.11x (Wi-Fi), VoIP, xDSL, and Nortel CVX.
4. Install/configure routers, switches, and other equipment connected in a LAN/WAN/VPN environment.
5. Monitor computing and network resources, including, network bandwidth, routers utilization, Internet uplink capacity and computing system performance.
6. Maintain, participate, and lead if required in the design of DNS, DHCP, BGP and other Internet related services.
7. Participate in the design and implementation of firewall architectures and configurations.
8. Ensure secure operation of all servers and services through the use of security and encryption tools such as SSH, SSL, PGP, IPSec, Certificates.
9. Troubleshoot and manage network problems and outages.
10. Develop disaster recovery processes/procedures and oversee backups.
11. Research, install, and test software updates and patches to supported operating systems and applications.
12. Develop, execute, and maintain automated scripts and monitoring tools.
13. Research new technologies and present recommendations on major hardware and software purchases.
14. Work closely with IT staff and management in evaluating current systems and making decisions on future purchases and development.
15. Provide technical direction to junior/intermediate level System administrators and Engineers.
16. Create and maintain proper infrastructure and system documentation.
17. Perform emergency restoration of services. On-call status required.

Supervisory Responsibility:
Some mentoring of junior level administrators; may be required to lead or direct the work of others.

Minimum Qualifications:
1. Requires an Associate's degree in a related area.
2. Three to five years of Network Administration experience. IP networking knowledge and experience in an ISP and or NOC environment.
3. Experience in network design. Experience in LAN/WAN network architecture and design.
4. Skilled and experience in TCP/IP, Authentication (RADIUS), firewall and security technologies, and Distance Vector and Link State routing algorithms.
5. Experienced in working with access equipment (Cisco routers, switches, Nortel, Lucent).
6. Working experience dealing with public and private BGP peers & Internet organizations such as, ARIN, IANA, and Network Solutions.
7. Valid Driver's License.

Preferred Qualifications:
1. Bachelor degree in MIS, Computer Science, Computer Engineering or equivalent.
2. Three to five years of System Administration experience. IP networking knowledge and experience in an ISP and or NOC environment. Experience working with other Internet Peering points.
3. Skilled and experienced in network design specializing in LAN/WAN network architectures and access method designs.
4. Skilled and experience working with in TCP/IP (Ver4.) and working knowledge of version 6. Authentication (RADIUS, TACACS) firewall and security technologies.
5. Experience working with access technologies (DSL, Frame, ATM) and equipment (Cisco routers, switches, Nortel, Lucent)
6. Experience working with public and private BGP peers & Internet organizations such as, ARIN, IANA, Network Solutions.
7. Professional Certifications such as CCIE, CCNP, CCNA.

Pre-Employment Drug Testing Required!

Posted: 11/29/05
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Field Technician

Location: Kailua-Kona, HI

Description: The Field Technician is responsible to install and maintain hubs and customer equipment. Performs troubleshooting and testing of equipment to ensure smooth and reliable functioning. The Field Technician position can be categorized into three separate functions: Installation, Transmission, and Maintenance. Ability to work overtime & some travel required.

Principal Duties and Responsibilities:
Installation: Field Technician must understand the suite of PLNI's products and services, requirements of the Service Order, method of delivery and activation. FT will survey the customer's premises prior to service/equipment installation. Knowledge of the Service Order requirements, premise equipment physical/technical specifications and electrical power is a must. Professional communication and problem solving skills are also required during this phase. Travel and Overtime are required for Site Surveys & Service Activation.
Transmission: In-depth knowledge of Trunk & Line services, Time Division Multiplexing (TDM), DS-1, DS-3 testing and turn-up will be mandatory. Familiarity with Line side services, SONET, ATM/Frame Relay and IP preferred. FT will configure and provision facilities on Nortel/Lucent/Marconi OC-48-OC-3 systems, Alcatel 1630 &1631 DACS. FT must be proficient with the use of many network provisioning/maintenance systems and applications. FT will be required to comprehend technical documentation from Circuit Design and Engineering to accurately provision physical and virtual cross connections in reference to Service Order fulfillment. FT will collaborate with Circuit Design & Engineering should documentation require modifications. FT may be required to make and document these changes by issuing an As-Built diagram to insure acknowledgement throughout organization. During an installation, Transmission duties will include the end to end testing of transport circuit to ensure quality of service. Travel and is required for installing off island cross connections.
Maintenance: FT will be responsible for the overall operational health and maintenance of PLNI's analog and TDM network. This involves timely response to network/customer outages, requiring interaction with Verizon, various service providers and Interconnect Vendors. Understanding of network alarms and conditions are essential in resolving Internal & External Trouble Tickets in accordance with PLNI NCC Manual. FT must have experience with circuit fault diagnostics and the use of various pieces of test equipment. FT will also be required to comprehend technical documentation from Engineering, Outside Plant and various equipment vendors and execute the Scope of Work or procedure described. Travel and Overtime are required for scheduled On-Call duties and trouble dispatch.

Principal Duties and Responsibilities
The Field Technician is responsible for, but not limited to:
1. Understanding PLNI's products and services, requirements of the Service Order, method of delivery and activation.
2. Maintain in-depth knowledge of Trunk & Line services, Time Division Multiplexing (TDM), DS-1, DS-3 testing and turn-up
3. Provisioning facilities on Nortel/Lucent/Marconi OC-48-OC-3 systems, Alcatel 1630 &1631 DACS
4. Able to comprehend technical documentation to accurately provision physical and virtual cross connections
5. Able to document add, move or change by issuing an As-Built diagram.
6. Responsible for the overall operational health and maintenance of PLNI's analog and TDM network.
7. Ensuring timely response to all outages, Network, Customer or On-call.
8. Understanding and acknowledging network alarms and conditions.
9. Resolving Internal & External Trouble Tickets in accordance with PLNI NCC Manual.
10. Comprehend technical documentation from Engineering, Outside Plant and various equipment vendors and execute the Scope of Work or procedure described.

Supervisory Responsibility: NONE

Minimum Qualifications
1. High School Diploma or equilivent.
2. Must posses a minimum of 1 year in telecommunications installation, maintenance, diagnostics and troubleshooting.
3. Knowledge of Trunk & Line services, Time Division Multiplexing (TDM), DS-1 and DS-3 testing and turn-up.
4. Basic MS Office computer skills.
5. Good communication skills.
6. Must be able to transport and install equipment weighing up to 50 lbs.

Preferred Qualifications
1. Associates Degree in Technology or equilivent work experience.
2. 5+ years experience in commercial telephony environment with data/voice communications.
3. Knowledge of SONET, ATM, Frame Relay and IP is a plus
4. Operating knowledge of test equipment (T-Birds or others)
5. Operating knowledge of various network equipment (transport and access) Nortel OC3/OC12 and Passport switch, Lucent OC-48, Marconi OC/12, Alcatel DACS 1630 and 1631.
6. Experience with troubleshooting Voice and Data circuits.
7. Experience with OTDR operation and Fiber Optic testing.

Pre-Employment Drug Testing required!

Posted: 10/25/05
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Administrative/Retail Assistant

Location: Kailua-Kona, HI

Description: General Summary: The Administrative/Retail Assistant is responsible for completing a variety of administrative and personnel support duties. Provides support/assistance to resolve routine walk-in customer questions/problems with company products and services. Follows standard practices and procedures. This position requires a flexible range of skills and a strong, self-motivated work ethic. Position reports to the Hawaii Island Manager.

Principal Duties and Responsibilities:
1. Coordinates and heads sales efforts in the retail location.
2. Interact with and resolve walk-in customer questions/concerns regarding our services.
3. Maintain and keep accurate database records, accounting, and billing and performs daily deposits.
4. Serves as a liaison with other departments in the resolution of day-to-day administrative and operational tasks.
5. Keep management and field technicians up to date regarding outstanding customer issues and trouble tickets.
6. Coordinates and performs a range of operational support activities for the Kona team.
7. Requisitions supplies, printing, maintenance, and other services.
8. Ensure retail/office location is clean, organized, and ready for conducting daily business.
9. Ability to work effectively in a team environment.
10. Performs miscellaneous job-related duties as assigned.

Schedule: Regular Attendance and punctuality are requirements for this position.
Scheduled Shift: Monday-Friday, 9:00 am to 5:00 pm.

Minimum Qualifications:
1. Ability to make administrative/procedural decisions and judgments.
2. 6 months of Administrative &/or Retail experience.
3. Excellent verbal and written communication skills.
4. Organizational and Accounting skills.
5. Ability to create, compose, and edit written materials.
6. Knowledge of Microsoft Office product suite including Word, Excel, Outlook.
7. Ability to work well under pressure and respond with a sense of urgency.

Preferred Qualifications:
1. 1-2 years of Administrative support experience.
2. 1-2 years of Retail experience.
3. Excellent organizational and Accounting skills.
2. Direct experience in Wireless Broadband Internet or VoIP service environments.

Supervisory Responsibility: None.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment drug testing required!

Posted: 10/25/05
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UNIX Administrator

Location: Honolulu, HI

Description: The System Administrator is responsible for the hardware and software that provide the Internet services, with a primary focus on information processing systems including remote-access equipment. The System Administrator is responsible for all servers and the networking hardware and software that connect them together. This position assists senior technical staff with the design, engineering, maintenance, and performance monitoring of these systems. The desire to learn new technologies and increase one's skill set is critical to success in this position. The ability to follow directions and carry out complex technical tasks to completion is expected. Must be available for On-call work in the support of network and or system outages.

Principal Duties and Responsibilities:
The System Administrator is responsible for, but not limited to:
1. Computer system hardware and software installation, configuration, troubleshooting, and maintenance
2. Assist in network hardware and software installation, configuration, troubleshooting, and maintenance
3. Assist in the design and implementation of comprehensive, robust, large-scale, high-performance solutions for services such as email, remote authentication, web hosting and DNS.
4. Serve as a technical resource for various projects
5. Writing scripts to automate tasks
6. Creating and maintaining technical documentation
7. Investigate, trouble shoot, and follow through Tier II and III trouble-ticket escalation
8. Training and support of Technical Support department and junior-level administrators
9. System and services monitoring
10. Performance monitoring and system tuning
11. Perform system backups.
12. Assist with RAS hardware and software installation, configuration, troubleshooting, and maintenance
13. Assist in the design, engineering, and implementation of new systems and solutions

Supervisory Responsibility: NONE

Minimum Qualifications
1. Requires an Associate's degree in a related field or equivalent work experience.
2. One to three years of System Administration experience.
3. Skilled with UNIX commands and utilities.
4. Expertise with system administration processes (shutting down/booting a server, add/remove users, etc.)
5. Able to write automation scripts in an administrative language (Tk, Perl, a shell, etc.)
6. Understands process control in a UNIX environment (job control, redirection, kernel vs. shell, virtual memory, etc.)
7. Understands file systems in a UNIX environment (permissions, fsck, superblocks, inodes, symlinks etc.)
8. Fundamental understanding of LAN technologies and TCP/IP networking in a UNIX environment (Ethernet, hubs vs. switches, bridges vs. routers, DHCP, subnetting, static vs. dynamic routing, DNS, IP, ICMP, TCP, UDP, ports, etc.)
9. Fundamental understanding of Internet security (DoS attacks, viruses, Trojan horses, backdoors, exploits, etc.)
10. Some experience with Remote Access servers (modems, PPP, RADIUS, etc.)
11. Some experience with Windows-based servers and workstations in a networked TCP/IP environment.
12. Some experience with open-source software, especially . but not limited to . Apache, BIND, and qmail.
13. Must be proficient at using the Internet as a research tool and for supporting open-source software (search engines, mailing lists, newsgroups, etc.)

Preferred Qualifications
1. Bachelor degree in MIS, Computer Science, Computer Engineering, or equivalent.
2. Experience as a UNIX system administrator in an ISP environment.
3. Experience with directory services (Active directory, LDAP)
4. Experience with Windows-based servers (Exchange, MS SQL, IIS, etc.)
5. Skilled at writing advanced UNIX scripts including UNIX sockets programming.
6. Skilled and experienced with development in a programming language (Java, C, Visual Basic, etc.)
7. Knowledge of WAN technologies (Frame relay, T1/T3, ATM)
8. Experience working with the organizations that govern the Internet (InterNIC, Network Solutions, ARIN, VeriSign, CERT, etc.)
9. Some knowledge and experience with network monitoring tools (spong, BB4, MRTG, SNMP, etc.)
10. Extensive experience with installation, configuration, and troubleshooting of open-source software, especially . but not limited to . Apache, BIND, and qmail.

Pre-Employment Drug Testing required!

Posted: 10/23/05
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Web/Graphics Designer

Location: Honolulu, HI

Description: The Web/Graphics Designer position is responsible for the layout and design of the Intranet and Internet websites and development of corporate graphics. The Web/Graphics Designer designs and constructs web pages/sites including incorporating graphic user interface (GUI) features and other techniques. Maintains and provides ongoing design of websites, promos and ad banners, seasonal content specials and customer chat launcher designs. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. The ability to follow directions and carry out complex technical tasks to completion is expected. Must be available for on-call work in the support of system outages.

Principal Duties and Responsibilities
The Web/Graphics Designer is responsible for, but not limited to:
1. Developing and maintaining the company's portals and websites.
2. Responsible for creating, updating, and maintaining websites as well as for producing the HTML advertising creatives to promote the websites.
3. Design and create website and promotional layouts for new and existing websites.
4. Act as lead graphics designer for web and corporate graphics.
5. Working with DBA to maintain and enhance online Internet-based applications.
6. Perform backup and ensure user accessibility to the site.
7. Monitors site traffic and helps scale site capacity to meet traffic demands.
8. Serve as a technical resource for various projects.
9. Creating and maintaining technical documentation.
10. Investigate, troubleshoot and resolve web related issues.
11. Training and support of Technical Support department and junior-level administrators.
12. Other duties as assigned.

Supervisory Responsibility: None

Minimum Qualifications
1. Requires an Associate's Degree in a related field or equivalent work experience.
2. Experience with managing web site content.
3. Expertise in current Internet standards. and protocols, including Web browsers and browser specifications.
4. In-depth knowledge of current web markup or scripting languages: Flash, HTML, XML, JavaScript, ASP, PHP. Use case and wire frame skills.
5. Extensive experience with two or more desktop publishing/imaging applications.
o Photo Editing (Adobe Photoshop, Paint Shop Pro)
o Drawing (Macromedia Freehand, Adobe Illustrator, Corel Draw)
o Page Layout (Adobe PageMaker)
o Presentation (MS PowerPoint, Astound)
o Multimedia (Macromedia Director, Flash, Streaming audio and video)
o Others (Dreamweaver - requirement)
6. Ability and desire to learn new Internet and authoring technologies relevant for web site design.
7. Strong background with one of the following OS's and familiarity with the others: Windows (NT/2000/2003), Mac, UNIX (BSD/Linux).
8. Working knowledge of networking technologies, including security and encryption on the Internet, and basic networking concepts.
9. Skilled working with MS SQL and MYSQL.
10. Must be proficient at using the Internet as a research tool and for supporting open-source software (search engines, mailing lists, newsgroups, etc.).


Preferred Qualifications
1. Bachelor degree in New Media, Graphic Design, or Other related field.
2. Experience working in an ISP environment.
3. Expert experience with two or more desktop publishing/imaging applications
o Photo Editing (Adobe Photoshop, Paint Shop Pro)
o Drawing (Macromedia Freehand, Adobe Illustrator, Corel Draw)
o Page Layout (Adobe PageMaker)
o Presentation (MS PowerPoint, Astound)
o Multimedia (Macromedia Director, Flash, Streaming audio and video)
o Others (Dreamweaver, Adobe distiller/Exchange, GifBuilder, GibConverter, 3ds Max, etc.)
4. Skilled working with Portal tools.
5. Expert knowledge working with MS SQL and MYSQL.
6. Experience working with content and document managements systems and UML modeling.
7. Expert understanding of dynamic or active web content and the use of Perl, C/C++, CGI, and/or SQL.
8. Skilled and experienced with development in a programming language (Java, C, Visual Basic, etc.)
9. Working knowledge with UNIX commands and utilities.
10. Expert knowledge of networking technologies, including security and encryption on the Internet, and basic networking concepts.

Pre-Employment Drug Testing Required!

Posted: 9/16/05
Send us your Resume