Live Chat Support, Live Chat Demo, Free Live Chat Support, Live Chat Support Software, Services Guide, Live Chat Service

Motion Live Chat Support System: No Monthly Fees: Live Chat Demo

Provide live chat support. No monthly fees unlike its competitors - only a $49 one time fee including installation and setup + unlimited free upgrades for the current version. Motion Live Chat Support System is intended to be used as a software for providing live chat support to your web site visitors. However its application is not only limited to providing live support, as it can be used for live advertising to the visitors of your site, or providing live sales support & assistance.

Motion live chat support system will make your customers feel safer, knowing that there is real live support out there who can help them in real time. This will increase the confidence in your company and make the visit to your site an interactive experience. Motion LiveChat Support System is highly recommended for all kinds of web sites that need live support help desk, such as web hosting companies, on-line stores, support centers, marketing departments, etc.

Features

Motion LiveChat Support System provides the following functionality:

Provide true live support to your visitors or use it as a real-time marketing support software.

Allow visitors to initiate a new chat session with your support team from your web site.

Visitors can leave a message if you there is no live support staff available to help them.

Statistics of all visited pages is recorded.

The system automatically detects if a visitor/customer has left your site.

The administrator can add operators with different access levels, e.g. Administrators (highest level), Managers (can be used to supervise operators) and Operators (can respond to live chat support request and initiate new live chat support sessions).

Administrators and Managers can join currently active live chat support sessions and help support operators and visitors/customers with their competence.

Administrators can view chat sessions of all operators, as well as statistics of their logging in and out of the system, as well as the duration of each live support chat session.

Administrators can register new help desk operators in the system, edit existing help desk operators, delete or temporarily suspend existing help desk operators.

Every registered operator can change their login password any time.

Administrators can block certain words from being shown on the site, e.g. swear words.

Administrators can change various site settings, such as: automatic session expiration, how many lines to show during chat sessions, the name of the web site, e-mail address to send contact messages to, etc.

Administrators can view chat & login history of all live support users/operators

If a visiting customer places a new chat request the operator can choose to be notified via e-mail. This is usefull if you enter your mobile e-mail address and get a SMS message as soon as a live chat support request is placed at your help desk.

The staff can update the name of the visitor during live chat support sessions, saving it for later visits of the same visitor.

As soon as one of the parties leaves the live support chat the other party is notified. This is usefull for help desk staff to know whether a visitor is still there.

Multi language support through unicode symbols. Use any language simultaneously while chatting, e.g. English, Chinese, Japanese, Cyrillic, etc.

Sound notification support of pending livechat support requests. You will be notified if there is a visitor waiting for a live chat.

E-mail notification of pending livechat support requests.

Visitors and staff can request a copy of the live chat support session at their e-mail address, as soon as it finishes.

During live chat support sessions you can use graphical smiles, e.g. if you type :)))) this will be automatically converted to a graphical smile. A total of 25 different smileys styles are supported.

If one of the participating parties enters a valid URL address, such as it will be automatically converted to a link pointing to that address.

If one of the participating parties enters a valid e-mail address, such as it will be automatically converted into a link, pointing to your e-mail software.

More info about live chat support, please visit Live Support.

Free live chat/support software and services guide

Many moons ago, I published an article on the latest in bleeding edge customer service and pre/after sales support - livechat. At that time, I had trialed the first commercial live chat service around and was totally blown away by it. But it caused some conflict in me as I saw it as an invasion of privacy. In fact, at that time, I would consciously avoid sites that displayed a "click here for live chat" button as I knew full well that I was being tracked through their site. How times change.

Live sales and support chat services are no longer bleeding edge, they are mainstream, and it seems that if you aren't using these kinds of services, you are really missing out on closing sales. Convenience has overcome the privacy fears in most online shoppers. Many ecommerce sites have reported an increase of up to 50% in sales through providing live chat software as a standard part of customer service.

According to a survey by Andersen Consulting, nearly 62 percent of Internet consumers said that if live online customer service were present, they would purchase more products online.

How does live chat work?

In most instances, very little in the way of software is hosted on your own site. You are provided with a few snippets of code to add to your pages, along with a button. The code signals the live chat support server, hosted by the service, when somebody visits your site. The chat service then sends a signal to software installed on your desktop computer, or in some cases via an online application, to alert you to the fact that you have a visitor.

From there, you can watch in real-time as the visitor moves throughout your site. At any point, you can pop open a window to offer customer service and support, as is common in bricks and mortar stores - although in an online environment, this can startle some prospective clients - not a great way to try and generate sales.

While you have the client or "operator" application open, the button on your site will indicate to visitors that you are available to chat. When your software is disabled or not running, the live chat/support button will indicate that you aren't available, but a message can be left for you.

What are the benefits of a live chat service?

In relation to sales, many clients are hesitant in purchasing even if they have only one unanswered question. In this age of "I want it now", live support chat means that they can get the answers to their questions in real time, instead of the to and fro in standard customer service email.

Many sales are also lost at the point of ordering, clients get understandably edgy about providing personal details during the purchasing process, leading to shopping cart abandonment. By providing live support, you can assist them in that final hurdle between the lead and the sale.

If a client sees a live chat button on your site, it can also help them to be reassured that even after a sale has been made, they will have easy access to after-sales customer service and support.

The tracking component of these support chat applications can also help you to understand more about your site and the way that people interact with it. You'll be able to more accurately gauge at what common point that people tend to leave your site - the Achilles' heel of your sales process.

Also, you don't need to make your live chat service implementation public. By creating a password protected area, you can have it set up as a private conferencing facility for your clients.

Live chat/support services - free trial offer

Boldchat is one of the cheapest live chat support services around - an economical way to improve your sales, customer service and support without skimping on quality!

I've tested it out on a number of occasions and spoken at length with the CEO of BoldChat, Kent - via Boldchat of course :). Kent and his team are dedicated to providing the very best quality service to web site owners, superior in operation to other live chat software applications!

Special Live Chat Offer - BoldChat

Boldchat has a full range of features, including (Pro series):

Install the Chat Button with just a few snippets of code

Customizable Chat Button - gallery images provided or you can use your own

Quick Loading Chat Window - this is a *very* fast and smooth application

Choice of Operator Clients - Operate totally online, or used Windows based software

Run over multiple sites

Support for multiple operators

Auto-Switch Chat Button - If no operators are available, the status of the chat button will change to "leave a message"

Chat transcripts - provide transcripts of chat sessions to your visitors; an archive is kept

Popup Chat Window can be customized to truly integrate with your site.

"Canned" Messages - have answers to commonly asked questions ready to go - saves time

Visitor Monitoring - be alerted each time a new visitors arrives and monitor their movements throughout your site.

"Push" pages to prospective clients and visitors

Options for a secure (https://) connection.

An Invite to Chat feature which allows an operator to offer live customer service without the conversation needing to be initiated by the visitor.

Referrer URL and Entry Page URL are recorded for statistical purposes.

Premium versions of BoldChat are backed by a 30 day Money back guarantee. Try out the free version of Boldchat today to evaluate it's impact on your web site - I'm sure you'll be pleasantly surprised by the ease of implementation, operation and just how easy it is for your visitors to use - they'll love your new approach to customer service.

Have a question about Boldchat? Contact us. Why aren't we using Boldchat on this site right now? - well, we actually do use it as a private conferencing service and it's proved to be a very useful addition to our business.

More info about live chat support software, please visit Taming The Beast.