What is your privacy policy?

* The information that you provide to Cyber Island Shops, Inc. and any of our affiliated websites is not made available to any outside organizations or groups.  The sole purpose of the information we request is to provide you with the fastest possible delivery for your order.  Email address are requested to provide you with UPS shipping confirmation and the tracking number for your order.  Orders placed on-line are encrypted via SSL technology and may be verified through VeriSign.

What is your guarantee?

* Cyber Island Shops, Inc. offers a 100% satisfaction guarantee on nearly all of our merchandise from any of our websites.  If, for any reason, you are unhappy with your order, you may return it for a full credit, refund* or exchange**.   See next item below for details on how to return.

EXCEPTIONS
Sorry, We cannot accept returns for refund or credit for:
1. Opened music CD's
2. Perishable food items.
3. Clothing that has been worn, soiled, washed or damaged.

*Credit/refund for merchandise only.  Does not include original or return shipping charges.** Applies to domestic US purchases only.

How do I return something?

* If you receive an item you are unhappy with for any reason, and your return meets the above guidelines, we will be happy to do one of the following:

1. Replace the item.
2. Exchange item for any another item of equal value.**
3. Issue a refund for the returned item(s).*

We ask that you first call us at toll free 1-888-974-3557 to notify us of the return so we can issue a return merchandise authorization form for you to send in with your return.
Please return the items via parcel post or any other preferred method to:

Cyber Island Shops, Inc.
Returns Dept.
4600 Cecile Drive
Kissimmee, FL 34746

All returns must be sent postage paid.   C.O.D.'s will not be accepted.
If exchanging an item, customer will have to pay shipping charges on replacement item.

If your items are damaged in transit - All of our domestic shipments are sent fully insured via UPS.  All international shipments are sent fully insured via parcel post.  If damage should occur in transit, please notify Cyber Island Shops at toll free 1-888-9-SHELLS or 407-787-3362 outside the U.S.   Please keep all original packaging.  We will have the damaged item(s) picked and replacement shipment sent to you.

If you have any other questions, please contact us at customerservice@cyberislandshops.com

*credit on merchandise only and excludes original and return shipping charges. **Applies to domestic US shipping charges only. 
 
Do you have a physical - traditional retail store location?

* While Cyber Island Shops, Inc. was born from a traditional retail store operation, it no longer operates any physical retail store locations.  Our warehouse is located in Kissimmee, Florida, but is not open to the public.

Do you wholesale?

* Cyber Island Shops does offer wholesale pricing to qualified buyers on the specific products we produce in-house as well as our seashells from our www.seashellworld.com website.  Please call for specific items available for wholesale and our terms.  We also offer volume retail pricing on volume orders.  Please contact us at customerservice@cyberislandshops.com and let us know what items and the quantity you are interested in.

How do I place an order through the mail?

* In the U.S. and Canada, please call us at toll free 1-888-974-3557 and we will take your order and provide you with an invoice number and order total.  You may then mail in your check to Cyber Island Shops, Inc., 4600 Cecile Drive, Kissimmee, FL 34747.  Upon receipt of your check, we will ship your order.  International customers, please call 407-787-3362 or email customerservice@cyberislandshops.com.

What are your shipping procedures?

* Unless otherwise requested, all domestic U.S. shipments are sent via UPS ground.  This usually means 3-5 business days in transit.  We will make every effort to expedite your order quickly.  However, should the item you request be temporarily out of stock, please allow up to 4 weeks for delivery.  

DOMESTIC U.S. RATES
Shipping rates on each of our sites vary due to the size and nature of the products.  Please consult each website for specific shipping rates.

Alaska and Hawaii Shipments
Please note that all shipment to Hawaii and Alaska are required by UPS to ship via 2-day air and all orders to these states will be adjusted accordingly. 

Puerto Rico, Guam & Other U.S. Territories
Please note that all shipment to all U.S. Territories are required to ship via UPS Global.   We will email you a shipping quote for your approval prior to processing your order.

International Shipments
All International Shipments (excluding Canada) are shipped Via UPS Global.  We will email you a shipping quote for your approval prior to processing your order.

Canadian Shipments
All shipments to Canada are sent via UPS Surface.  Surface rates to Canada are the same as standard rates in the continental U.S.  However, your purchase WILL be subject to additional duties and charges collected by UPS on behalf of UPS Brokerage and your country at the time of delivery.  Cyber Island Shops is not responsible for collection or reimbursement of any of these charges.   Below is an estimate of brokerage fees, taxes and duties you will have to pay at time of delivery.

2.7% or $5.85 Canadian (whichever is greater) of the amount collected for taxes
plus
7% Goods and Service Tax - based on the value of the product
plus
7% VAT Tax - based on the value of the product
plus
Your local Sales Tax - based on the value of the product
plus
the following schedule of handling fees: (Canadian dollars)
$0-$20 product value - no handling fee
$20-$40.00 product value - $6.70
$40-$100.00 product value - $18.45
$101-$200 product value - $27.45
$201-$350 product value - $35.55
$351-$500 product value - $39.90
$501-$750 product value - $45.30
$751-$1000 product value - $50.70

The above rates are just estimates for you to consider.  The rates above are subject to change at anytime.  Please be advised that these taxes, duties, and fees can total more than the cost of your merchandise.   These charges are non-refundable if you refuse your shipment.   Fees incurred by Cyber Island Shops for merchandise returned to us with duties/taxes/fees owed on them will be deducted from any balance owned to you on your refund.  We strongly suggest you review the information above before placing your order.

Shipping Exceptions - all shipments
The rates quoted are based on estimates applied to our merchandise.  However, some products may require additional handling or special delivery to ship.  As a result, shipping charges may vary from those quoted.  In the event those rates change, we will contact you first with an approval prior to shipping.

Reshipping Charges - all shipments
There will be a reshipment fee if the customer enters the incorrect shipping address on the order and we have to reship the package.  This reshipment fee also applies if the customer is not in when UPS attempts delivery and the package is returned to us.  (UPS will make 3 delivery attempts and leave a note indicating they  attempted delivery before returning the package to us.)

How do I contact your buyers?

* If you are interested in showing us merchandise for consideration for our website, please contact Tela LaBonte at Tela@cyberislandshops.com

You may also send samples and literature to our main office:
Tela Labonte
Cyber Island Shops, Inc. 
4600 Cecile Drive, Kissimmee, FL 34746  USA  
407-787-3362 ext. 103