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Flying on Era Aviation
What do I need to know before I fly?
Traveling with and infant or child
Baggage Information
Traveling with Firearms, Game Trophies or Fish and Game Meat
Special Services including wheelchairs, service animals, and oxygen
Children Traveling Alone
Traveling with your Pet
Consumer Notices
What do I need to know before I fly?
Reservations and ticketing:
Era Aviation offers both walk-up and advance purchase fares, which are limited and have advance reservation and purchase requirements. Era offers several options for purchasing tickets: our Reservations Office can offer electronic ticketing over the phone with the use of a major credit card, or you can purchase tickets at any Era Aviation airport ticket counter or through your local travel agent. Our Reservations Office can be reached at 800-866-8394.
Era Aviation recommends reconfirming your reservations and flight times 24 hours before travel. You may do this by calling Reservations at 1-800-866-8394 or by clicking here then select the "View Reservations" tab.
Check-in:
Era now offers Web Check-in! Save time by clicking here! Please note that Web Check-in is not offered for unaccompanied minors, passengers traveling with infants, and passengers holding paper tickets (including Era Commuter Coupons). If checking in online you may do so as little as one hour before departure up to 24 hours before departure. Once you have printed your boarding pass, please bring your baggage to the counter one hour before departure, or if not traveling with baggage, please be at the gate 30 minutes prior to departure. You will need a government issued picture ID (not required for children under 18).
If checking in at the airport, please arrive at the airport one hour prior to flight departure time. You will need a government issued picture ID (not required for children under 18). Make sure all luggage and hand carried items have your name, address, and telephone number clearly labeled on the outside as well as inside. Remove all old tags attached to your luggage from any prior trips.
Please note that failure to check-in for, or cancel, a confirmed reservation will result in automatic cancellation of your entire itinerary. When rebooking a reservation if you did not travel as intended you must request the agent to rebook any continuing or return flights.
Boarding:
Era Aviation has a '20-Minute Rule'. This means that you must be checked in and at the gate ready for boarding 20 minutes prior to your flight departure time. Failure to do so may cause the cancellation of your reserved seats and cancel the entire reservation. Pre-boarding for families traveling with children or anyone requiring assistance is offered.
Era offers open seating on all flights and does not assign seats.
The following items may be carried onboard the aircraft, but are strictly prohibited for use onboard aircraft and must be turned off at all times:
• AM, FM, VHF, CB radios
• Global positioning systems (GPS)
• Cell Phones (must be turned off when the aircraft door is closed)
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Traveling with an infant or child
A child is considered an infant from birth to the day of their 2nd birthday. An infant can travel as a lap child for free; one infant is allowed per ticketed adult. When making reservations please advise the agent that you will be traveling with an infant and this will be noted in your reservation.
If booking online, please select the infant option here.
An adult traveling with a lap child may check the infant's child restraint seat and/or stroller free of charge in addition to the regular baggage allowance.
A seat can be purchased and reserved for an infant at 50% of the accompanying adult's fare. A maximum of two infant tickets may be purchased per traveling adult. Infants with their own seat must travel in an approved child restraint seat. Infants with their own tickets are subject to all standard fees and are entitled to the same baggage allowance as an adult traveler.
Era offers pre-boarding for adults traveling with infants.
Infant car seats:
Infants traveling with their own ticket must bring and use a child restraint car seat on-board for seating. The seat must conform to all applicable federal motor vehicle safety conditions and the restraint certified for use in motor vehicles and aircraft (should appear in red lettering on seat).
If a seat is available on the flight a lap infant may occupy the seat at no extra charge, provided they have an approved child restraint seat.
Infants that turn two years old during trip:
If your infant turns two during the course of your trip, a ticket must be purchased for all segments on which the child will be two years old. This ticket can be purchased at the Child Fare discount of 80% of the accompanying adult's fare.
Child Fare:
Era offers a discount for children age 2 through 11. The fare is equivalent to 80% of the accompanying adult's fare. The adult must accompany the child on all segments.
Pricing Options:
| Infant under 2 on Lap: |
Free |
| Infant under 2 with Seat: |
50% of Adult Fare |
| Child 2-11 with Adult: |
Full Adult Fare (20% discount is offered on some fares) |
| Unaccompanied Minor: |
Full Adult Fare (no discounts) plus service charge |
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Baggage Information
How much baggage can I bring?
Each ticketed passenger is allowed one carry-on bag and two checked bags. An excess baggage fee will be charged for each additional piece of checked baggage.
What are the size and weight limitations of my baggage?
Carry-on baggage:
Passengers are limited to 1 small carry on item not to exceed 18"L x 10"W x 12"D.
Checked Baggage:
Each ticketed passenger is allowed two checked items not to exceed 50 pounds each. The maximum size for each checked bag is 62 linear inches (length + width + height). Items weighing over 100 pounds will not be accepted at the ticket counter, and must be sent via air cargo, or other means. Additional items and overweight items are subject to fees and will be carried as space allows. Precious or valuable items, including any medication or prescriptions, should be packed in your carry on bag.
Exception: Flight numbers 858-869 (operating into or out of Bethel), no carry on items are allowed and checked baggage is limited to a total weight limit not to exceed 40 lbs, all excess baggage will be charged $0.50 per pound, and will be carried as space allows.
All fragile and valuable items as well as any medications should be packed in your carry-on bag.
What items are restricted from being in my baggage?
Many common items used everyday in the household or workplace may seem harmless; however, when transported by air, they can be very dangerous. Variations in temperature and pressure in flight can cause items to leak, start a fire or generate toxic fumes.
Items that may not be packed in your carry-on or checked luggage include:
- Cigarette Lighters
- Explosives: Fireworks, gunpowder, signal flares, sparklers or other explosives.
- Flammable Liquids: Fuel, paints, lighter refills, strike anywhere matches, sterno or solids.
- Household Items: Drain cleaners, solvents, other caustic or corrosive solids or liquids.
- Pressurized Containers: Butane fuel, scuba tanks, propane tanks, CO2 cartridges, self inflating rafts, spray cans (limited amounts of personal toilet articles, such as hairspray are allowed)
- Undeclared Firearms: Firearms may not be placed in carry-on baggage. They may be included in checked baggage if they are declared, unloaded and properly packaged. Special restrictions apply for flights to/from Canada. For more information, please see the separately titled section on Firearms or call Era Aviation at 1-800-866-8394.
- Cutting Instruments: No cutting instruments of any kind regardless of size or composition are permitted in the cabin, or beyond the security checkpoint. This includes knives of any kind, carpet knives, box cutters, scissors, razors, ice picks, or other folding or retractable blades. Security may also confiscate other sharp objects such as manicure sets and cork screw type wine openers.
- Dry Ice: Dry ice may only be carried in checked baggage. The packaging must allow for the release of carbon dioxide gas. There is a limit of 5 pounds of dry ice per package. The package must be marked with the net weight of the dry ice or the statement that the net weight of the dry ice is 5 pounds or less. The name of the contents being cooled, along with the words "Dry Ice" or "Carbon Dioxide, Solid" must be on the outside of the package. Dry ice in excess of 5 pound must be forwarded via air cargo.
- Other Materials: Gasoline-powered tools, wet cell batteries, camping gear with fuel, hazardous radioactive materials, poisons, and infectious substances.
The above items are only a sampling of hazardous materials that may not be placed in your baggage or carried on board. All other items classified as Dangerous Goods by the U.S. Government are also prohibited from being placed in your luggage. The shipment of unauthorized dangerous goods may result in criminal or civil penalties. For further information, please visit www.tsa.gov.
What kind of sporting equipment can I bring with me?
Sporting equipment such as snow skis and golf clubs may be checked part of the free baggage allowance, and must be packed in a suitable container. Additional sporting equipment will be charged an excess fee. There is a fee charged in all situations for some equipment such as surfboards and scuba gear. Please call Era Aviation at 1-800-866-8394 for more information.
What about fragile packages?
Please advise an Era Aviation customer service agent if your luggage contains fragile items, so that the baggage can be labeled with a FRAGILE sticker. Items packaged in cardboard boxes are covered in case of loss, but are checked at your own risk for damage.
Is my luggage insured?
Each ticketed passenger traveling on a U.S. domestic trip is covered to a maximum of $1250 for damage or loss to non-excluded items checked on an Era flight or to a maximum of $2500 if connecting to another carrier on the same ticket. For most international travel (including domestic portions of international journeys) liability for loss, delay, or damage to baggage is limited to approximately $9.07 per pound for checked baggage and $400 per passenger for unchecked baggage. Excess valuation may be declared on certain types of valuable articles, but liability coverage extends to loss only.
The following items are not covered for loss or damage, and excess valuation cannot be purchased. These articles or similarly valuable items are carried at your risk, and should be packed in a carry-on bag if possible. Medication should always be in your carry-on bag.
- Antiques, heirlooms.
- Art objects, sculptures.
- Binoculars, telescopes, optical devices including eyeglasses.
- Business contracts, documents.
- Cameras, video and photographic equipment, camcorders, audio equipment, film, camera equipment, photographs.
- Cash, currency.
- Computers and related equipment.
- Game trophies, antlers, furs.
- Historical artifacts.
- Irreplaceable books, publications, collectibles such as baseball cards.
- Jewelry, watches.
- Keys.
- Medication.
- Negotiable papers.
- Original manuscripts.
- Personal electronic devices such as compact discs and video game cartridges.
- Precious metals.
- Sales samples.
- Securities.
- Silverware.
What about perishable items?
Spoiled or damaged perishables are not covered for loss or damage and excess valuation cannot be purchased.
What if my baggage is delayed or damaged?
Era Aviation will make every reasonable effort to return your checked baggage within 24 hours when delayed. Era will also attempt to contact any customer whose unclaimed, checked luggage contains a name and address or telephone number. Due to flight availability and U.S. Customs requirements, international bags may require more than 24 hours to return to the customer. In this case, an Era representative will provide the best available information as to the location, time, and return of baggage.
If your claim is less than 5 days, please communicate with the arrival airport where the claim was filed. If your claim is more than 5 days old, please contact the Era Baggage Claim Office at 800-478-1947 ext. 485 or 907-266-8485.
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Traveling with Firearms, Game Trophies or Fish and Game Meat
Firearm Acceptance, Packaging and Declaration.
Firearm packaging is required, and is as follows: all handguns, rifles, shotguns, and competition firearms must be unloaded and packed in a hard sided locked case or in a hard sided container inside a soft sided case, one of which is locked with a key or lock combination only in the traveler's possession.
What fishing and hunting equipment can I pack?
The following fishing and hunting equipment may be checked-in as one of the free pieces in the normal baggage allowance.
- 1 rifle case with no more than 2 rifles including scopes, 1 shooting mat, noise suppressers and small tools.
- 1 shotgun case with no more than 2 shotguns (within 162 linear inches and up to 50lbs).
- 1 pistol case with a maximum of 5 pistols, noise suppressers, 1 pistol telescope and small pistol tools.
- 1 Fishing rod protective case with a maximum of 3 fishing rods.
Ammunition allowance:
Regulations allow for up to 50lbs permitted if packed in the original manufacturer's package or in a container designed for ammunition and of sufficient strength to protect it from accidental crushing or discharge; for example wood, fiber plastic or metal. Ammunition must be no larger then 11/16" in diameter.
Era Aviation will not transport fully automatic weapons.
Passengers must identify all firearms during check in. You must read and sign a special tag for each firearm(s) container. This declaration states that the firearm is unloaded and that weapon(s) and ammunition are properly packaged.
Fish and Game Meat:
Fish and raw meat will be accepted as part of the free baggage allowance. The fish or meat must be packaged in a leak proof container (please note that Styrofoam containers are not permitted).
Era Aviation does not accept wet ice packaging. We recommend freezing or chilling meat or fish thoroughly before transporting for best results. These items are checked at your own risk for spoilage.
Gel ice is recommended and up to 5 lbs of dry ice is acceptable, but dry ice must be declared at check in, and properly labeled on package(s). Please click here for more information on dry ice.
Game Trophies:
Antlers and game horns are accepted as checked baggage, these items require specific packaging for transport. All antler and horn tips must be protected to avoid damage to other baggage. For fees and information for connecting to other airlines please contact our Reservations Office at 1-800-866-8392.
The Federal Lacey Act requires labeling on all seafood or game meat shipped across state lines. The State of Alaska requires special labeling for the following items leaving the State: unmounted antlers and horns, raw capes from big game, and bear hides. Completing and attaching a "Big Game Trophy Export" tag from the State of Alaska may meet this requirement, or by marking the outside of the container with the information.
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Special Services including wheelchairs, service animals, and oxygen
Era Aviation is dedicated to customer service whatever your special needs may be. We suggest a few tips to make your trip comfortable.
Canes:
Canes may be brought on board our flights, they maybe stored within easy reach during flight, however, for takeoff and landing canes must be stowed securely in the overhead bin. Walkers will be accepted as a gate check item.
Wheelchairs:
When making reservations with a Reservations agent or online, please indicate if you need or use wheelchair. Please also advise if you need assistance between the ticket counter, gate, and baggage area, if you require assistance boarding and deplaning,; if you would like to pre-board, and any additional information you can provide to help us better assist your needs. A standard wheelchair is available at all Era Aviation ticket counters as well as an aisle chair for movement up and down aircraft stairs and to your seat. Please note that aisle chairs have weight limitations due to aircraft stair restrictions When traveling with your own wheelchair or electric cart, it will be checked free of charge in addition to your regular baggage allowance.
Service Animals:
If you are traveling with a specially trained service animal including search and rescue and law enforcement animals, it is important that you advise the Reservation agent of this when making your reservation. Service animals are allowed in the passenger cabin free of charge. The owner or handler must accompany the service animal at all times.
Oxygen:
If you require medical oxygen during flight Era Aviation provides this service on a pre-arranged basis, subject to availability. It requires authorization by a licensed physician, indicating the maximum amount of oxygen needed per hour and the flow rate. Passengers may not use their own oxygen. Empty oxygen canisters may be accepted for transport as baggage. If you require the use of oxygen during flight you must request this 48 hours prior to your flight. A service fee is charged for the use of medical oxygen. Call Era Reservations at 1-800-866-8394, and request this service when making your reservation.
Meet and Assist:
Upon request, Era offers assistance to anyone needing an extra hand getting to and from the aircraft. There is no fee for this service. Please advise the Reservations agent and Check-in agent if you require assistance.
In addition to advising the Reservations Agent of your assistance needs, please be sure to advise the agent at check-in of your assistance needs so that they may best accommodate you. If booking online, you may indicate your special service request using the "Special Requests" dropdown.
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Children Traveling Alone
An unaccompanied minor is defined as one or more children age 5 through 12 traveling without an adult age 18 or over (exceptions are made for birth parents under the age of 18 traveling with their child). Children under 5 years may not travel without a parent or legal guardian. Unaccompanied minor service is also available as an option for children between the ages of 13 and 17.
Age limitations:
Ages 0 - 4 years old:
Era Aviation will not accept children under the age of 5 for travel without an adult 18 years of age or older (exceptions are made for biological parents).
Ages 5 - 7 years old:
Allowed on nonstop and direct flights only.
Service fee applies.
Guardian information required at time of reservation and/or at check-in.
Ages 8 - 12 years old:
Allowed on nonstop, direct, and connecting flights.
Service fee applies.
Guardian information required at time of reservation and/or at check-in.
Ages 13 - 17 years old:
Accepted without restrictions.
Service fee applies if unaccompanied minor service requested.
Guardian information required if unaccompanied minor service requested.
Ages 18 years and older:
No restrictions.
When booking travel for an unaccompanied minor please be advised of the following:
1. When booking an unaccompanied minor, you will be asked to provide information about the person dropping off and picking up the child. Please provide the name, relationship, phone number and address of both parties. Please note that it is required that the person dropping off the child stay with the child until the flight departs and that picture ID is required at the airport for both parties.
2. As with most airlines, unaccompanied minors may not travel on Era flights departing between 9:00pm and 5:00am, or connecting to flights departing between these hours. Passage will be refused to an unaccompanied minor booked on a flight between these hours.
3. There is a service charge of $10 each direction for travel solely on Era for up three minors traveling together. The unaccompanied minor service charge is not included in the ticket price, and must be paid at the airport on the day of travel. Service charges are non-refundable.
4. For connections to another airline, the service charge is $30 each direction in addition to the other airlines service charge. Transfers to other airlines are only available if the connection time is less than two hours. The Era agent at the point of origin will verify that service charges to be paid to the connecting airline are arranged or collected at check-in, if this has already been paid please be sure to bring proof.
5. Web Check-in is not available for unaccompanied minors, and must be completed at the airport. Please be sure to check-in a minimum of one hour prior to departure.
Please call Era Reservations at 1-800-866-8394 to provide guardian information for the person dropping off and picking up the child. Please note that it is required that the person dropping off the child stay with the child until the flight departs.
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Traveling with your Pet
Can I travel with my pet on Era Aviation?
Era Aviation complies with the U.S. Department of Agriculture (USDA) and International Air Transport Association (IATA) regulations for the humane transportation of animals.
If you are traveling with a pet, please notify the Reservations agent at the time of booking, or if booking online please select "Pet in cargo hold" option under Special Requests. Pets are accepted on a first come first served basis at the time of check-in, so plan to arrive at the ticket counter early. A service fee appliesCharges for transporting pets can be obtained from the Reservation Agent when booking your reservation.
The following is a partial list of pets accepted for travel on Era Aviation:
Cats, dogs, ferrets, guinea pigs, hamsters, household birds, non-poisonous reptiles (snakes are not allowed in the cabin) pot bellied pigs, rabbits, and tropical fish.
Due to health risks, Brachycephalic (shortnose) dogs and cats may not travel.
The following shortnose pets are not accepted for travel on Era Aviation:
DOGS: American Pit Bull Terrier, American Staffordshire, Boston Terrier, Brussels Griffin, Bull Mastiff, Bull Terrier, Chow Chow, Dutch Pug, English Bulldog, English Toy Spaniel, French Bulldog, Japanese Boxer, Japanese Spaniel, Pekinese Pug, Shih Tsu, Staffordshire Bull Terrier, Terrier.
CATS: Burmese, Exotic, Himalayan, and Persian.
If you are connecting to another airline, please note that you will have to allow time to pick up your pet at the connecting airport and re-check it with the connecting airline.
What kind of documentation do I need to travel with my pet?
The USDA requires warm-blooded animals traveling across state lines to have a current health certificate issued within 30 days by a veterinarian. This is your responsibility to obtain prior to travel, and certifies that the animal is in good health. Guide dogs are exempted from this rule.
If your pet is traveling to a cold weather destination, and is acclimated to temperatures below 45 degrees Fahrenheit, have the veterinarian state this on the health certificate in compliance with USDA regulations.
Proof of rabies vaccination is required for animals traveling within the State of Alaska or when traveling across state lines. Proof of a parvovirus vaccination is required for travel to Nome or Kotzebue.
What kind of kennel should I use, and how should it be labeled?
Please keep the following guidelines in mind when selecting and labeling your pet's kennel. Kennels can also be purchased from an Era Aviation airport ticket counter on a limited basis. It is recommended that you purchase the kennel prior to the day of travel.
The USDA and IATA have specific requirements for pet kennels. The kennel must be structurally sound, escape-proof, properly ventilated, without offensive odors, and leak-proof with safe, non-toxic absorbent bedding. Most importantly, the kennel must be large enough for the animal to freely stand, sit, turn around and lie down in a normal posture. To avoid accidental injury, no part of the animal's body may protrude through any openings in the kennel. Kennels made exclusively from wire are not advisable.
Your name, address, and phone number must be on the kennel, along with your signature certifying the animal has been offered food and water within four hours of scheduled flight departure. Feeding instructions must also be included. Two empty dishes, for food and water, must be secured inside the kennel and accessible from the outside.
All kennels must have ''LIVE ANIMAL'' labels with letters at least 1 inch high displayed on the top and side as well as arrows indicating "THIS END UP."
Only one pet is allowed per kennel with the exception of two puppies or kittens, which are allowed together if they are eight weeks to six months old, weigh no more than 20 pounds each, and are fully weaned.
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Consumer Notices
Notice - Overbooking of flights
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until the airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airlines choosing. If there are not enough volunteers, the airline will deny boarding to other person in accordance will this particular boarding priority. With a few exceptions, persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline's boarding priorities are available at all airport ticket counters and boarding locations.
Notice Of Baggage Liability Limitations
Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel (including domestic portions of international journeys) liability for loss, delay, or damage to baggage is limited to approximately $9.07 per pound ($20.00 per kilogram) for checked baggage and $400 per passenger for unchecked baggage. For travel wholly within U.S. points, federal rules require any limit on an airline's baggage liability to be at least $1250 per passenger for aircraft having less than 61 seats, and $2500 per passenger for all other aircraft. Excess valuation may be declared on certain types of valuable articles. Carriers assume no liability for fragile, valuable or perishable articles. Further information may be obtained from the carrier.
Notice of Incorporated Terms
Air transportation to be provided between points In the U.S. (including its overseas territories and possessions) is subject to the individual terms of the transporting air carriers which are herein incorporated by reference and made part of the contract of carriage. Incorporated terms may include, but are not restricted to:
1. Limits on liability for personal injury or death.
2. Limits on liability for baggage, including fragile, valuable, or perishable goods and availability of excess valuation coverage. NOTE: Era Aviation is not responsible for the following items in checked or unchecked baggage: cameras, camcorders, any form of electronic, video, audio or photographic equipment, jewelry including watches, cash, currency, computers/related equipment, irreplaceable books, publications, securities, negotiable papers, business contracts or documents, antiques, heirlooms, keys, furs, medication, eyewear and similar high valued items. For a complete list of excluded items, please contact Era Aviation. In addition, we do not accept responsibility for the following: scratches, nicks, dirt, lost pulls straps, broken telescoping handles, missing and broken wheels, and damage to and/or missing contents from over packed bags.
3. Claim restrictions, including time periods within which passengers must file a claim or bring an action against the air carrier.
4. Rights of the air carrier to change terms of the contract.
5. Rules about reconfirmation of reservations, check-in times, and refusal to carry.
6. Rights of the air carrier and limits on liability for delay or failure to perform service, including schedule changes, substitution of alternate air carriers or aircraft and rerouting.
Other Limitations
1. To the extent not in conflict with foregoing, carriage and other services performed by each carrier are subject to: (i) provisions contained in this notice, (ii) applicable tariffs, and (iii) carrier's conditions of carriage and related regulations which are made part hereof (and are available upon application at the offices of carrier), except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply.
2. Checked baggage will be delivered to bearer of the baggage check. In case of damage to baggage moving in international transportation, complaint must be made in writing to carrier after discovery of damage and within 7 days from receipt. In case of delay, complaint must be made within 21 days from date the baggage was delivered. See tariffs or conditions of carriage regarding non-international transportation.
3. This ticket is good for carriage for one year from date of issue, except as otherwise provided in this ticket, in carrier's tariffs, conditions of carriage, or related regulations. The fare for carriage hereunder is subject to change prior to commencement of carriage. Carrier may refuse transportation if the applicable fare has not been paid.
4. Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetable or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections.
5. Passenger shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by carrier or, if no time is fixed, early enough to complete departure procedures.
6. No agent, servant or representative of carrier has authority to alter, modify or waive any provision of this contract.
Advice To International Passengers On Limitation Of Liability
Passengers embarking upon a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that the provisions of a treaty known as the Warsaw Convention may be applicable to their entire journey, including the portion entirely within the countries of departure and destination. The Convention governs and, in most cases, limits the liability of carriers to passengers for death or personal injury to approximately $10,000. Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier's liability under the Warsaw Convention. For further information please consult your airline or insurance company representative.
CARRIER RESERVES THE RIGHT TO REFUSE CARRIAGE TO ANY PERSON WHO HAS ACQUIRED A TICKET IN VIOLATION OF APPLICABLE LAW OR CARRIER'S TARIFFS, RULES OR REGULATIONS.
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